The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

I do not recommend this storage facility. we have been locked out of our unit 2 times. one was for…read moremisinformation on THEIR part about insurance. the facility hasn't been upgraded since it bought out the local business. The local business was way better. We get rate increase notices every other month and I have to call to renegotiate our rate. At the rate they're going we'll be up to $500 by the end of the year if I don't call. Do not use this place at all.

The customer service is great. The property is very clean and the staff are very nice there also…read more Great job!!!

Gilroy Storage ... I have had a unit here for 6 years. I have always felt this is a safe, secure…read moreproperty and my belongings are in good care! Clean, organized, great staff and reasonably priced. Brittany manages the property and she is efficient, helpful, kind - and on top of the business. I definitely recommend Gilroy Storage for all of your storage needs. Thank you for taking good care of me!

What a crap hole. We have been there many years. We took our stuff out and it had rodent feces and…read moreurine on everything in the unit. You would think with the high price they would be able to keep the place rodent and insect free, but they cannot. If you would like your valuable stuff destroyed, please utilize this storage facility.

We've had our storage unit for many years and we have been impressed how well run and clean it is…read more Laurie has been a great help to us, and we appreciate her kindness, timeliness in letting us know about changes, her friendly face and great smile. We had a problem with our lock one time and Laurie was so helpful and got the problem fixed, so we could be on our way and know our unit was secure.

Great customer service! Larry was able to help me out with getting a parking spot for my RV. The…read moreprices were fair. The place is clean and easy to get in and out. I definitely recommend this place.

Larry was wonderful to work with! He would call to check in on us if he noticed our trailer wasn't…read morein our spot just to make sure we were the ones who took it out. Thank you for taking care of us Larry!

Great place to store our toys! Convenient access to the 101, safe, secure, and the price is right!…read moreDave is friendly and accommodating, would definitely recommend.

***RODENT INFESTATION EVERYWHERE BEWARE*** There is nothing…read moregood about this storage unit. NOTHING, RUN. Worst experience here -- I would not even wish this experience on my WORST ENEMY. All my stuff was destroyed and they didn't care at all or even offer a refund. There were literally 20 mice in my storage unit alone alive, half dead, dead, etc. When I told the worker there were mice everywhere he just SHRUGGED IT OFF AND DIDN'T EVEN CARE. He said they have a guy come once a month to spray chemicals but that is all. He was AWARE of the issue and they do not care to fix their problem. Their storage units are not shut tight. There is so much space at the bottom of the door for anything to come in and out. All my stuff was ruined. So basically I spent money to have my stuff infested, have to deal with the situation and pay money for my things to be destroyed. Could have just left my furniture and belongings on the road instead or donated them rather than paying to have them destroyed. Also their billing was awful too. On top of this they charged me late fees because THEIR website was not working to accept payments while I was traveling and using the storage unit. This place was AWFUL. DO NOT USE IT you are better off burning your things in the fire that is running rampant in Northern California atm.

My experience at Cochrane self storage is amazing Ernesto, the general manager is very helpful…read more He's very nice and helped me and my mom Diane with getting a storage unit. The units are very nice and very clean as well. The customer service is out of this world and I already have a couple of units with them and I recommend this place very much. Thank you Ernesto for being so kind and amazing and helpful at answering all of our questions and concerns.

I searched within Morgan Hill for storage and based on all the positive reviews and awards I chose…read morethis one. It is such a clean and friendly facility! So easy to work with too!

I have used Gilroy Self Storage for years, they have always been so friendly and very…read moreaccommodating! Brittany is an absolute treasure, she has worked with me over the years and when I finally cleared out, she was so super helpful and resourceful ! Patricia and Jeff are the kindest most patient, bringing us water in 100 degree weather. I love this place, 100% would highly recommend! and will use again! 10/10 the best in security, customer service and super clean property!

Really good place, good prices and a free truck to move storage when you need it, spacious storage…read morerooms and a restrooms on site

This place comes highly recommended and strongly suggest using them…read more Raymond stayed behind to make sure everything was okay. He was amazing and the level of customer service is outstanding.

I've had three storage units here. Now finally down to one! Each time the manager, Raymond, was…read morealways very helpful, knowledgeable, and pleasant. I appreciated that he took the time to show me various available units and different sizes so I could see which best suited my needs. I often see him on property and he keeps the facilities well maintained and clean.

These guys are on top of their game. I especially love that I was able to call the main national…read moreline and have a very helpful person do a lot of research for me on different locations and cost across the board, and he put in a placeholder reservation to me, no obligation. Then the rep in the store sent me a quick email message as a follow up. and the icing on the cake was Patricia in the store who was absolutely amazing, with a great attitude, and super helpful. she even fixed the door of the unit we're going to get when she only had a half an hour left and got it all dialed in for us. Thank you Patricia! Great service.

We found an online promo for storage here and made an online reservation just yesterday and already…read moregot a call today. I'm so glad we came. We spoke with Patricia (on site live in property manager) who was sweet as pie and even nicer in person! Very helpful and informative. Answered all our questions or concerns. Facilities are very clean and secure. We love that we can access our unit until 10 p.m. They do not offer any military or law enforcement discount at this time but still good price. I world definitely recommend this extra space storage to others. I cannot emphasize the importance of customer service, especially for me. Patricia exceeded our expectations.

Lori at the front desk is very professional and knows her stuff. She's great to work with and made…read moreus feel very comfortable about leaving our RV.

We recently rented a space to store our RV, and the entire experience was great. Lori was…read moreincredibly friendly, helpful, and made the rental process quick and easy. The location appears to be safe and secure.