This place comes highly recommended and strongly suggest using them. Raymond stayed behind to make sure everything was okay. He was amazing and the level of customer service is outstanding. read more

I've had three storage units here. Now finally down to one! Each time the manager, Raymond, was always very helpful, knowledgeable, and pleasant. I appreciated that he took the time to show me various available units and different sizes so I could see which best suited my needs. I often see him on property and he keeps the facilities well maintained and clean. read more

Straight Scam!! Literally there 2 months and raised my rent by $50 a month. They will put a promotion online which seems good to get you to move in and then raise it soon in hopes it's to much trouble to move out and you will just pay the extra money fee. Promotion was $49.00 a month with $21.00 insurance fee and they jacked it up to $98 with a $21 insurance fee. After 2 months!!! I moved out the same day. Crooks read more

Excellent Experience! Clean Secure Storage, Friendly, Courteous, Helpful People." "So easy to set up online. Space is clean, large, easy to navigate. There are hand trucks and dollies available for use, and the elevators are large, making getting stuff in and out a breeze. read more

They nearly doubled the price after 4 months, without warning. For the first four months I was paying $81/mo, then without any notification it went up to $151. I will be leaving as soon as I can get all my stuff out. read more

Great price and great people running it, if you need to work with anyone there ask for Edgar and Raymond they are very helpful!

I haven't begun using this storage but my experience booking a space for this week has so far been pleasant and as easy as can be. Raymond was outstanding and helpful and gave me everything I needed. It's hard doing this kind of thing and it helps to have someone like Raymond on the other end to make one feel confident that things will go smoothly. I want to finish this review once I've moved in, so I anticipate coming back and giving that last star! read more

Mario was really helpful from beginning to end of the process. I appreciate his honestly and recommendations. He gave us a few options and gave us a few days to decide. Very knowledgeable and thorough! read more

We were customers for about 7 months and never had any issues! The price is great considering other storage establishments in the Area. It was always extremely clean and secure. The access hours are a bonus because they allow until 10pm. Very recommended Thank you to all of the staff! read more

. Our trailer was vandalized at this property. The insurance care purchased along with the rental space did not cover this. It only covered what was in the trailer. Our property was ruined, we cannot sell it as is, we're at a loss here and extra space does nothing even though it happened on their property. Until they get better security, avoid this location at all costs. read more

Have to say I had some amazing customer service here. I had a problem with my storage unit that I just bought and I thought I had enough space but ended up not having enough so I brought this up to there worker Mario he helped me through process of buying a bigger unit and refunding me for the other unit that I bought and even gave me extra time to move everything from one to the other and even share some motivation. Hands down best worker(Mario) there. read more

I've been here for maybe a little over a year. They raised the storage fee by $10 with him the first 2 months. So mind you I went from pay $74 to then $84 to now having to pay $174!!!!!!!! This is crap! What a huge spike! This place is horrible . So if you want to spend and get hit with a huge spike go ahead and check this place out!!!!! read more

Clean & easy to get to. Affordable & friendly manager. Rolling carts were accessible.

This is place trash. I rented my storage so i could go out of town for a few months, I specifically told the counter person I wanted to pay for 2 months in advance. They call send a text after a month saying I owe them for another month. Spoke to the manager on site he was as useless as tits the on a boar. Waiting for a call from his boss now. read more

I love this storage building because it was clean good customer service and they're always nice .a smile Alex D he's always happy to help and very friendly thank you read more

I've been in and out of this storage complex for years and there have been so many great people working here that make it so much easier for a task that is daunting. It is well lit well groomed and the hours are great. I would highly recommend it read more

I love the storage unit I will be renting. Raymond is a very nice gentleman, showed me around and was able to get in and out. I would definitely recommend. read more

I was looking for a place to store my things and I stumbled upon this place. I reviewed which storage capacity I wanted and the great thing about mine is it has climate control. It's something I needed especially keeping my belongings free from harsh temperatures. I spoke to a guy named Edward. I believe he's the manager at this location. He's a nice guy and very helpful. He walked me through everything and broke it down for me! I was able to sign off and get my storage unit the same day. I would recommend getting a storage unit here. read more

Thank you for helping me secure a unit when I really needed it. Come and see Edward, the manager of this Extra Space. He will help answer any storage questions. read more

Ever since people changed it's hard to get a hold of somebody at least before I was able to either talk to Mike or Gino about any situation at this point it seems to be either a call or go by and the units either closed or I don't get a response on my car and then I get a call back at inconvenient time or at while I'm at work and I cannot speak to anybody bad read more

I am so disappointed right now about this place. We got our RV storage place in November there and were happy. It is hard to find an RV storage place near your home. In January they hiked up the monthly rent already. Although we had an offer for an alternative RV spot in Hollister, we decided to stay at Extra Space because it is closer to our home. Well today I received a voicemail from Extra Space telling us that we have to move our RV out by Mid June, barely four weeks from now and you all know how hard it is to find RV space these days. We got told that I that they have known that for a couple months that there will be construction. They probably knew it when they hiked up the rent to get as much out of us as possible before they close down the RV spots. I just find that very low and dishonest. I will make sure the word gets out what a dishonest bunch of crooks they are. How can you still look in the mirror?? read more

Edward made my normally chaotic journey an easy breeze! He was extremely helpful and knowledgeable of his facility. Extra space is a must and so is Edward! Thank you my dude! read more

Would have been 5 stars if it wasn't for two reasons. First, the mice and their droppings ruined a lot of my belongings. I have put traps over the last 9 months and snagged at least 30 mice.. Second, I notified them I was moving out 2 days after the payment was made,not being able to get a moving truck until then. I asked for some kind of pro rate and they obviously denied me.. Wow $217 for two days of storage.. Maybe I was at fault, for not reading their policies. read more

Edward is very informative and helpful. I feel like my stuff will be kept safe as long as he is there. My whole studio apartment fit perfectly into the unit. It was super clean before I moved in and the bathrooms were also very clean (which is always a good sign). The prices are not bad at all. I definitely recommend this storage and thank you Edward for listening to me ramble! read more

Hats off to Edward! I appreciate the amazing customer service I received! Edward was helpful and made sure he explained important details of storage rental as well as was kind from beginning to end! read more

Best Value in town, they were able to match pricing online which was an AMAZING deal!!! Ask to speak to Robert on staff, very approachable and professional, Glad I check this facility out before the rest in Town. HIGHLY RECOMMEND!!! read more

Edward is very helpful and knowledgeable. Edward worked with us through a transition for work. He was accommodating and understanding of what we were experiencing. I would highly recommend this location and staff to all that need extra space! read more

Employees at Extra Space Storage located in Gilroy, CA are compassionate, understanding and patient. My confused and elderly father was notified to move his RV from another location and we were on a short time line that left us frustrated. Edward, the manager and his assistant listened to our dilemma and guided us thru the process with ease. His calm and friendly demeanor allowed us to relax and tackle our problem. We are so grateful to Edward and his staff. read more

I have stored my camper at this location for 4 years. During that time, I have had my registration tag stolen, my storage compartment ransacked and looted, and most recently the door was ripped open and several items stolen. In that same period the rent more than doubled (25%/yr!). The site is not very secure and their cameras did not even capture the perps, since I was told they do not have IR capability. This was the last straw - I am moving out! read more

I was looking for storage space, I called the Extraspace storage on Murray ave, Gilroy, Ca. however the calls are directed to a call center. I was asking about the 10 x 10 unit I saw on the website. Be aware of how pricing changes, I was first quoted 171.00 per month until I mentioned the site shows this unit at 135.00. I get details on what the unit is capable of handling (2 bedroom home) I proceed to provide my information to Cameron in the call center including my mobile number. Not more than 2 seconds after we hung up I get a call from Mike from the site I'm told about a 10 x 9 at 151.00. I inform Mike of the 10 x 10 unit at 135.00 and he says that was rented. Talk about a switch and bait tactic that was freaken obvious. This guy Mike tried his best to BS me that unit just rented and it was in a climate controlled area. But the 151.00 was not that it was a drive up unit and available. So what's wrong with this picture? BS. I hung up with this dude. So I called back to the center, at this point I'm getting a little pived, I spoke to a person who at first identifies himself as the site manager than corrects himself and says he was the manager at the call center. All he did is listen, I'm thinking he may provide some customer service, not sure why I thought I was going to get that there. So now I call back the actual location spoke with a Geno who claimed he was the ASSistant Mgr. I gave him my story he proceeded to give me the BS that He just rented that unit. Tried to explain that unit was a walk in unit and the higher cost 151.00 unit was a drive up unit which was available. Than he lied again saying Mike had just rented the unit which was a little impossible as Mike was the dude who called me. So hopefully all this being said you are able to see the Bull Sh . . . that ExtraSpace Storage on Murray Ave will do to get the most of your money. I suggest 1. Not to do business with this organization as they are a ridiculous organization that has trained employees to lie and get the most from each and every one that rents from them. Note-They do a month to month program which gives them the right to increase their pricing which I was told. That being said you may think that's okay, you just move on to another place. The bigger question how many times are you willing to pack all your belongings again to move to another storage space.   The only reason why this place gets a star is that's required when posting anything on yelp good or bad.   Joe Q read more

All my belongings are covered with rat poop!! There are dead rats in my unit! How is it fair that I pay $403.00 every month???

It's very clean and secure. I was attended by Regino Castaneda. He made sure to help me with everything I needed. Your items will be safe here. read more

Thank you Edward for helping me via telephone and getting me to the right extra space storage facility!! I appreciate your genuine helpful and gracious customer service to me. read more

Needed extra storage and found the right place. Carmen was very friendly and helpful. Location is easy to access and clean. Thanks for making this so easy. read more

so far everything is great. friendly professional staff my only complaint is the light does not work and I changed the bulb

This is a fantastic self-storage facility. It's clean, convenient, security is good, and the staff--can't say enough about how great they are. They're helpful, remember you after just a couple of visits, go out of their way to make sure everything is good. Go with them; you won't regret it. read more

Extra Space Storage is a great place to go if you're looking for a storage facility. It's clean, secure, and the staff is awesome!

Extra space storage on Murray Ave in Gilroy is very clean, security is outstanding and staff is helpful and friendly.