This place is just plain awful.
The storage unit itself is fine. The isle in between units its kind of small.
But my real problem has been with their Customer Service and Management. If you want to have to baby your payment each month for this feel free to get a unit here.
If you like to be able to just pay for your unit at the beginning of the month and not have to worry about your stuff being sold, this is not the place for you.
Back-story: I rented out my unit at the end of March 2012, made a payment by debit card for April as well.
Gave them a call on the first of May, paid by debit card again over the phone. Everything seemed fine...
June 1st I thought it would just be rinse and repeat but I was poorly mistaken.
They stated that I owed them both May and June's rent and was being charged a late fee for May... I stated to them that I had paid for it and they told me that I would have to wait and call them back because they would have to look for my payment. I told her no, that she needed to call me back because I would be waiting... I also at this time made the payment for my June rent.
I wanted to be quick and get that debt off the account - as I feared for my stuff with their crazy contract they make you sign 900 times....
They never called. I called back after the weekend and they had still not cleared my account. At this point I offered to bring in my bank statement so they could see the charge on my card. I then dropped it off in an envelope and slid it under the door. I never heard anything again about it so I assumed that it was fine.
About mid June I received a notice stating that I was getting charged a late fee because I had not paid my rent for June..... I called and then they were finally getting it all cleared... They never apologized once for all of the hassle I had to go through until the very end of this conversation and I was never compensated in anyway.
At this point, I am considering going through the annoyance of moving all of my stuff from one storage unit to another at a different company; just so I do not have to go through this every month. read more