Lori at the front desk is very professional and knows her stuff. She's great to work with and made…read moreus feel very comfortable about leaving our RV.

We recently rented a space to store our RV, and the entire experience was great. Lori was…read moreincredibly friendly, helpful, and made the rental process quick and easy. The location appears to be safe and secure.

Tess has been an absolute pleasure to work with. Very prompt with friendly service. Units are well…read moremaintained and clean. We appreciate the security on site as well. We highly recommend SF Storage!!! You won't be disappointed.

San Felipe storage was great. It's super clean. The staff is ready to answer your questions and…read moreemails. I would place to my family and friends.

Clean, quick great location and you can setup your lease online and just drive in. No waiting in a…read morelobby or awkward paperwork

I was quoted a fee of $185 for my storage unit with no mention of it ever increasing during my…read morerental. Apparently I signed during a promotional period and this was listed in the very lengthy contract - I made the mistake of taking the mangers messaging at face value and she failed to mention this very important detail. My rent increased more than 50% in the 4th month and I was surprised, to say the least. When I called to bring this to Kristin's attention, she simply stated "it's not part of our process to mention any rent increase while signing." This feels a bit scammy - you have a new tenant who thinks they're going to be paying a specific fee for the duration of their rental period... only for it to increase exponentially with no remorse for not being forthcoming during my signing process. I was basically met with a "not my problem" attitude and it was quite rude. When I was shopping for storage providers, I went with this specific unit because it was the most affordable. I realize now I should have went a different route and it is simply too late to move my belongings to an alternative space as I would have to hire movers to do so. Do better.

I had a very positive experience at this facility because of the manager Lori…read more I was actually quite impressed with her honesty and integrity not only as management but as an individual. Storage pro is lucky to have her and I know,believe me how difficult it would be to even be lucky enough to have an employee such as her. Hardworking and intelligent ,there is no doubt in my mind that she is one of the most capable and diligent managers I have ever met. People like that are few and far between these days. Go Lori. Warrior woman

Found this storage location and it seemed like a really good option. When we first were assigned a…read moreunit, it was not cleaned out and there was oil on the ground from a vehicle. We needed to change units since we were going to store furniture and boxes in ours and didn't want the oil seeping into our stuff. Initially the offer seems really good--one month free and then $179/month for an 8x25' unit. Then, 2 days shy of our SECOND month, they raised the rent to $214, a 20% INCREASE! Wow. That's outrageous! So don't be fooled by the "one month free!" because you'll pay for it. We won't be staying long and I hope you consider other storage options unless you want your monthly rate to be increased regularly. Very disappointing.

What sold me was the ladies at the office, Tracy and Janet. I spoke with Tracy initially and she…read morewas so sweet and honest. This was my first time getting a storage unit and she answered all my questions. She held the unit for a day so I could find time to come back and check it out. It is very clean, no dust on the floor, no foul odor, no wet odor. I don't feel like my items will be damaged being stored here. I think the price is great considering how clean and secure this location is. I would say it is less for more compared to other locations in town. I like the security of the gate where you need a pin to enter, video surveillance, and the hours 7-7 where the gate will lock without entry even with pin. Move in day I was 3 min behind the arrival of the moving truck. They kindly let them in the gate which was awesome!

I have used Hillcrest Mini Storage for years. Always very responsive and easy to work with. The…read moreparking is very easy and the staff has always been very friendly. There storage units are well built and very secure. The price is very good for the size of unit I have!

Honestly ive been a customer here for almost 3 years its safe and clean love supporting a small…read morefamily business than you guys for never upping my rates.

I drove 40 minutes to the property for a tour. I pressed the ring doorbell. I asked for a tour…read more The lady said she hurt her leg as if that was the reason she was not answering the door. She then proceeded to give me her hard sales pitch over the ring camera. I told her that I needed to see the actual unit and meet the humans running the business. She then admitted to not being on site during business hours. Which made me wonder why she said her leg was hurt. I shared that I wanted to rent a unit today and she said she would come back within 15 minutes to meet me. I said I would be back to tour in fifteen minites. She gave me the phone number to call for the tour. I called twice and the call went to an answering machine. I returned to the property anyhow. Pressed the ring camera again and she still was not there. She then said she did not return. It was literally the most unprofessional customer service experience ever. She obviously did not want to work. She did not care if they rented a unit or not. She did not care about their published business hours. She expressed no empathy for the inconvenience she caused me. It is so sad that customer service has been reduced to a door camera. I can't imagine what it would be like if you ever needed an actual person with a heart to help you there. She was so selfish. Moving is stressful enough. Avoid this place.

The staff here is very friendly, and the hours to access the unit are great. We've rented here…read moretwice now and both times have been very smooth with the transaction.

This place is just plain awful…read more The storage unit itself is fine. The isle in between units its kind of small. But my real problem has been with their Customer Service and Management. If you want to have to baby your payment each month for this feel free to get a unit here. If you like to be able to just pay for your unit at the beginning of the month and not have to worry about your stuff being sold, this is not the place for you. Back-story: I rented out my unit at the end of March 2012, made a payment by debit card for April as well. Gave them a call on the first of May, paid by debit card again over the phone. Everything seemed fine... June 1st I thought it would just be rinse and repeat but I was poorly mistaken. They stated that I owed them both May and June's rent and was being charged a late fee for May... I stated to them that I had paid for it and they told me that I would have to wait and call them back because they would have to look for my payment. I told her no, that she needed to call me back because I would be waiting... I also at this time made the payment for my June rent. I wanted to be quick and get that debt off the account - as I feared for my stuff with their crazy contract they make you sign 900 times.... They never called. I called back after the weekend and they had still not cleared my account. At this point I offered to bring in my bank statement so they could see the charge on my card. I then dropped it off in an envelope and slid it under the door. I never heard anything again about it so I assumed that it was fine. About mid June I received a notice stating that I was getting charged a late fee because I had not paid my rent for June..... I called and then they were finally getting it all cleared... They never apologized once for all of the hassle I had to go through until the very end of this conversation and I was never compensated in anyway. At this point, I am considering going through the annoyance of moving all of my stuff from one storage unit to another at a different company; just so I do not have to go through this every month.

Cinderella Motel had great customer service. We requested early check in due to a funeral we had to…read moreattend and were granted noon which was very helpful. The price for a room was very reasonable. The room had everything we needed to feel safe and comfortable as our home away from home. Will definitely be back! Thanks for the great hospitality.

Very rude staff. Place. Needs updated everything. Face and hand towels were worn out to see…read morethrough Had to fight for my deposit back. No evident reason.

I searched within Morgan Hill for storage and based on all the positive reviews and awards I chose…read morethis one. It is such a clean and friendly facility! So easy to work with too!

My experience at Cochrane self storage is amazing Ernesto, the general manager is very helpful…read more He's very nice and helped me and my mom Diane with getting a storage unit. The units are very nice and very clean as well. The customer service is out of this world and I already have a couple of units with them and I recommend this place very much. Thank you Ernesto for being so kind and amazing and helpful at answering all of our questions and concerns.