Scott the head honcho is a great guy! He is kind, generous and real. They offer the first two…read moremonths at half price, which is great and a helpful incentive. The storage units are all inside, meaning you don't access the units until you have access to the inside building. Which can be a problem on some level because you are limited to accessing your storage by their set business hours. So evening hours to access storage is off limits, as is early weekend mornings. ( other storage facilities allow access during off hours via an access code) That's why I gave it a 4 Star. Other than that, the building is very clean, air tight, organized, pleasant, safe and a top notch place to store your stuff. One other down side is that it's pricey, but you pay more for what you get as they say!

The facility is very clean, the people on site are very nice, but beware of price increases if you…read morewill be using a unit more than 6 months. We had a unit for three years. in that time the price increased 100%. The first increase was within the first 6 months, and the rate was increased twice in a 12 month period. Obviously corporate decisions and not of the local crew. They could increase your rent every month, just be aware.

I don't usually write reviews. but I felt that the great experience that I had at 10x Self Storage…read moredeserved my taking the time to write this one. I had looked at several other storage facilities in the area when I was selling my house and moving into an apartment and needed to store some of my stuff. 10x Self Storage beat all of the rest that I looked at. The manager that I first met with was excellent and and explained the whole process to me who hadn't rented a unit previously. The facility is easily accessible and conveniently situated with lots of parking. It is climate controlled and the inside access is great as opposed to other facilities which only had access from the outdoors and were not climate controlled. The building is kept very clean which I appreciated.

I had a great experience at 10x - their facilities are top notch, and they run an honest business…read more The facility I used (Pullman Street in Worcester) was staffed regularly, always spotlessly clean, climate controlled, and the staff was always responsive with questions. Previously, I was at a competitor. I had a small 5x10 unit, outdoor access, not climate controlled, and part-time attendant. I went there because it was close, and they had a "first month free" offer. I never actually got that free month, and they raised my rates twice in a six month period by a large amount. At first, it was $85/month, then two months in it was raised to $133/mo; then I got a notice in November that it would be raised to $180/mo right before Christmas. I decided it was time to move out and find some place better. I got a unit at 10x Self Storage on Pullman Street. The unit was 10x10 (actually a little bigger), indoor, and climate controlled. At $175/mo, it was a tad cheaper than my previous unit with way more benefits. They offered 50% off for the first three months, and actually stuck by the offer (unlike the previous place that never gave me the promised free month). I used the 10x10 for a year, then downsized to a smaller 5x5 unit at $59/mo before moving out (I no longer needed extra storage). I really appreciate a company that doesn't bait-and-switch, and that doesn't get you into a unit only to jack your rates up. I found 10x to be an honest business, top quality, and a pleasure to do business with. I recommend them, and would also use their facilities again.

After my family and I were evicted from our home in November 2024, our stuff was forcefully taken…read moreto a Public Storage unit where we paid rent each month while we got settled in a new place. Now, I've just learned that at the end of August 2025, all of our family's irreplaceable heirlooms, belongings, and possessions were sold at an auction and the staff refuse to help me or tell me where my stuff went. Shame on them.

Harry at the front office is stellar. Very friendly guy who worked with my tight budget to set up…read morean unit that will accommodate my needs as I move from one apartment to another. I would strongly recommend anyone moving to come have a chat with harry and figure what which storage is right for your needs. The space is neat, clean and well organized.

What a HUGE relief that they sell U-Haul moving/storage items! All I needed was a mattress bag and…read morethe plastic cover for a sofa, but the U-Haul location nearby (N. Beacon St in Brighton) only had one. I didn't even know this was an option until I clicked on "locate nearby" and Watertown Self Storage popped up. Not only did they have what I needed (and picked up 30 minutes later) but to avoid the craziness at the N. Beacon St location is a relief. Watertown Self Storage is clean, organized and new; U-Haul is old, dirty and a hot mess. The 9 foot cargo van is also available for pick up here (and can be picked up during off hours!!!) and I have a tentative reservation for that later this month as well. Great find, right behind Target and parking right out front

Keep your receipt! Tried to return or exchange 1 unused wardrobe box (still sealed in packaging)…read morewith a different type of box. Girl working there was annoyed like I was asking for something out of the ordinary. I was hoping they had the ability to take back items of you bought them there with your credit card. Home Depot does, is only a few blocks away, and their moving supplies are a lot cheaper. Not sure why I bought boxes here in the first place.

I wanted to add a quick review on Kelly in the front office as she has been extremely professional,…read morefriendly, and accommodating during the time I have been storing at this facility. The facility is very clean with multiple entrances on three sides (dollies and carts are placed at each entrance). If you go after hours there are security keypads and security cameras. The prices are reasonable and it's conveniently located right off route 95 and is located on Boston Road (3A) in Burlington Center. I highly recommend this storage facility to anyone looking for safe and secure storage.

Amy was very helpful - I needed to switch unit to wider rather than deeper (same dimensions) - she…read moreshowed me a few different units between both buildings helping find right fit for my needs - she also took time to explain contract/obligations, answer all my questions & discounted 2nd month rent - despite negative reviews about raised rates, she assured me no rate increase prior to 9 mos (plan very short term rental) I vetted storage facilities in city & burbs - this facility has excellent customer service, competitive rates (lower than any facility I found) & convenient, easily accessible location I also spoke with another female employee regarding reservation who was very helpful - unfortunately, I didn't catch her name I am very new to this facility but my experience so far is excellent

excellent customer service Aelsom answered all my questions plus gave info on what I neededread more

This place is awesome. Well organized and clean. Office manager was very helpful and specific on…read morewhat we were getting and how it worked and how billing was handled and when. She gave us several options on sizes and showed us the differences. We never have problems getting our massive amounts of stuff to the second floor. We love the security and controlled climate. Would recommend certainly.

Hands down best storage facility in the Boston metro area. Maybe anywhere. Stop looking and do…read moreanything you can to get a storage unit here. I looked at 20+ facilities all around the metro area and nothing comes vaguely close to the safety, cleanliness, and service provided here. Drive through bay for your car and truck makes you feel super safe even if you're a female going to and front the unit alone (most storage facilities are terrifying). The bay is also clutch for moving trucks especially if a rain storm or blizzard hits on moving day (we had one of each). It's well lit and bright. Units are all super clean as is the rest of the facility. It's well staffed and Leo is wonderful. Climate control will keep your precious belongings safe even in frigid Boston winters or humid summers. We tell everyone we know about ezstorage. I had just resigned to the fact that all storage units are terrible, sketchy places often with homeless people living in them if you're anywhere near Boston, oh and they'll rip you off too and raise your rates or never stop billing you. Storing your goods does not have to be misery, people!! Go to EZstorage now. They're honest and wonderful. You have actual peace of mind knowing your stuff is safe. Yes I really am that pleased with a storage facility. It is THAT good.

Today was the last day with EZ Storage -- several months early due to their manager. Overall the…read moreplace is clean, well laid out and easily accessible. Having had a small business in the same vicinity believe me my tendency would be to be as supportive as possible but the treatment I received was inexcusable. 1. I never missed a payment. During Covid, I mailed my monthly payment within days of being due ( even though my own vendors were months behind) and due to the mail service at the time being very slow, I was slapped with a late fee which took some discussion to remove despite the whole world at the time being exempt from late rent and eviction. 2. More recently I went to move items out and had an accident where my face was bleeding profusely-- no one was in the office or reachable by phone ( I sat by my phone with blood all over my clothes , crying and trying to reach a family member. Why the manager did not forward his phone to his cell in this day and age is beyond me and should be a security requirement, but the fact that I later learned it was he walking by me numerous times without an inquiry was unbelievable! The man with him later turned out to be quite kind and got me ice once I figured out that the manager was on the floor. 2. The next time i went to the unit was the 5th of the month and my check had been mailed on Monday the 3rd. I could not get in despite the fact there is a 10 day grace period. The manager told me he could override the controls but only if he were in his office which, based on past behavior, could have trapped me there. I was in the process of getting him a personal cc ( would also need to cancel my check) when he hung up on me-- seriously? 3. I was pretty upset when I called back and mentioned his neglect when I was injured and lack of safety to which he replied " I am not here to serve your beck and call." 4. Fine free country -- CUBESmart is awesome!!

My storage unit was broken into as well as other units in the building. my motorcycle and other…read morevery personal belongings had been taken. I got the call on Jan 13th, 2022 . My unit was on the 4th floor level in a "secured building". This must be something that happens frequently since when i went to pick up the keys for the new lock maintenance put on for me, the lady in the office with me said the same thing happened to her a few months ago here. Staff does not care. They did not have cameras where they needed to be. The regular elevators in the building had all been shut down and not working pretty much since ive had the unit for 1.5 years. So I would have to walk up 4 flights of stairs and or use the freight elevator if it wasn't in use which was very inconvenient especially being pregnant and having asthma.

I love it! Going…read morethrough the horrors of trying to move out of my 10 year residence, a building that due to new owners now has chemical leaks.., cannot drink the water, drug addicts smoking all night making many people sick; I am so ill, weak. 1st storage I tried was my old storage place used many years ago in Worcester. Was a nice place. Sadly the owner (a senior lady) passed away and the nice co-manager Mike is no longer there. New people took over, they are very strange; first they said Mike still works there. Turned out not to be true. Then it took the new manager 1 hr. 45 min to sell me one unit and then I had to beg for the receipt and unit number. The lady spent much time talking on phone to friends and telling her story about how she is suing the Worcester town hall manager. She kept stopping work on my paperwork as she took time out to chat with other people in office and new customers that walked in. I thought she and other person might be on some kind of drug. Then after I asked to please show me the unit; she gave my receipt to a guy. He could not read the page (maybe low eyesight, so no big deal), but I had to remind him he is holding my receipt, please give back my receipt page because it has my unit... info. I finally realized things are not right there. They did the same to a older man the week prior, had him in tears begging for the paperwork and asking why its been a hour just to rent a storage unit? That scared me off, but I returned a week later thinking I was over judging the situation. Then they did the same strange behavior to me. Should have followed gut feeling, 'common sense'. When I told the lady I decided not to take the unit she became very angry and started talking abusive, picking a fight, saying that I am abnormal, weird... I now feel that I should change my credit card, banking numbers. They got all my info and wanted to connect it to western union to pay their friend to move my stuff. I had to put a stop on it. I got out of there, feeling a bit scared. I wont list the name of the company because the main owners do not know this manager is this way. Main company may be a good business. They have other locations, nice managers. I then searched the internet for a better (normal) storage company. I found Cubesmart on 19 McKeon road. (CubeSmart has polite, nice people) The lady manager is so nice, very professional and got my paperwork and unit processed and the unit shown to me in about only 20 minutes! I rented this unit on Oct. 6th, 2016. I told her its so great to meet a normal, honest person as I go through this moving experience. Its a safe place to store my books, extra cloths... Great security, easy/fast entrance, a lift... Will use it in future when I return to California to retire. UPDATE; after 10 months (Oct 2016 to July 2017) of hauling my stuff 1-2 trips day, I finally got all belongings into my new apt. CubeSmart employees were so nice, allowing me to move in this way due to not having a car, money to pay movers a second time. I paid my rent a month ahead and told them they can keep it as a tip for being so mice. They refunded it! So, I got a extra $140.00 when moved out! (CubeSmart bought Casey Storage in 2016. They do many improvements when they buy a storage business! Flowers, more cameras, lights.)