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    Extra Space Storage

    1.0 (1 review)
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    Services - Extra Space Storage

    Self storage

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    7 months ago

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    Emily S.

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    Move Man

    Move Man

    2.0
    (3 reviews)

    Excellent communication, received several confirmation texts and movers called when they were 15…read moremin away. Showed up on time, were friendly and professional. The only thing I believe could be made more clear was that there is a high transportion cost on top of what you pay for the actual move time which is for their time to drive to your location and back. My move came out to exactly 3 hours which was the estimate but that did not factor in the $100 transportation fee which I feel is excessive and should just be factored into the estimate.

    Can't help but write a review after my Dad wrote one and my sister wrote a complaint…read more Based on how our dissatisfaction- it doesn't seem this place cares about accountability or about the services they are providing. Just to start with the experience itself was really slow and it was explained to my sister that there would be three movers and only two showed up. The process was slow and I felt frustrated - and based on interactions with the individuals assigned to my specific job- I am not quite sure exactly what was the point of hiring movers. It took the movers from around 9:30 to 2:30 to pack a full truck. I would describe the demeor of the two men as slap happy or almost unprofessional- it felt that you were always almost being laughed at or condescended. It almost seemed the two men were deliberately taking there time to add hours on the clock and pay. If that wasn't enough- here are a few main events that were alarming- - while at my old apartment, the movers literally asked me how/to help move the couch down the outdoor stairwell. I don't want to gripe or be a snot, but kinda thought- this is exactly why professional movers were hired...... - the second thing- getting into my new place- when the men came to my lobby, when they came to my lobby- I was literally asked- can we just leave the stuff in the lobby? Just sheer lazyness for a lack of better term- I was just absolutely appalled by the sheer lack of professionalism and wondered what thought process did the movers have ? Are they aware of their assigned job description or why they are hired for? The last offense- I gave them the keys to get in my new apartment before dropping my sisters things off at her new apartment half a mile away and of course they didn't give me back my key- and my parents had to go help me get it from them, and apparently they thought it was funny. Worse - my Dad wrote a complaint and they called my sister, harassing her- to remove it? Like excuse my language but if you want good reviews- make sure your employees are taking it seriously and not doing a half ass job? Don't harass my sister because your employees can't get it together. Completely embarrassing- like how do you own a company- look at the past couple of weeks and have multiple one star reviews and not feel embarrassed or ? I am glad to know it wasn't just me and my sister. In addition despite a completely unacceptable experience- barely anything was offered back. Please, please- please do not hire this company they do not give a single crap about the experience provided- they just want you money at the end of the day and good reviews without actually delivering. I hope this review helps people choose another company the other reviews too- showing moveman that's fine if they don't care but actions have consequences. *I am pretty sure I noticed a few reviews- not sure- of the day I moved that were one star within the same week but those are gone. I am going to guess that others were intimidated to remove the poor reviews- showing the 4.9 stars grossly inaccurate- what I suspected.

    Advanced Moving & Storage

    Advanced Moving & Storage

    2.1
    (228 reviews)

    Can't say enough about Steve and Roy! They absolute professionals, polite and hard working! I…read morerecommend Advanced Moving Storage wholeheartedly! Donna was also such a pleasure to work with! No questions Advanced Moving is The Tops!

    When I tell you I thought because it was April 1st 2026 (aprils fools day) I was being punked by…read morethis moving crew. They quoted me $840 and took a $100 deposit from me over the phone a few weeks in advance to move my family and I to our new home. We spoke to Donna on the phone and let her know in detail the amount of rooms and the sizes of the beds sets in every room we even had updated them that we had got rid of a sectional we had and a loveseat, so remaining was the dining room table pictures and boxes. When the crew arrived they did a walk thru and the main guy said he was over the two guys he brought with him they followed behind him. Over the phone they estimated that it would take 3.5 hours to move me from my old place to my new one. I've moved over 15 times in my lifetime and I usually pay once they are done and charge me their hourly rate with no issue. This time around was completely different they told me my rate before they saw the place or completed the work. They arrived at my old place at 9:10am and began to break down my furniture one room at a time slowly instead of breaking up items separately. We then called Donna because the main guy caught an attitude and started yelling but said he was just talking loud so loud Donna heard he yelling. After that he proceeded to be disrespectful and still not take things down properly. So it's almost 12:30pm and they where still not done loading the truck to take to the next destination which was 9 mins away. So now they started to try to rush and tear up our furniture trying to get it in the truck which they loaded wrong to begin with. The main guy called his boss who he referred to as Tom and Tom was on speaker at this point telling his guy to charge us more money because his employees went over because they didn't break down the furniture right or load the truck like they were suppose too. So now it's 1:30pm and we're just now headed to the new place after they missed there deadline. We pull up to the new place and demand me to pay another $475 for a new quote they have for the amount of time it will take them to unload the truck he boss Tom told him I had 30 minutes to go to the bank for the rest of the money or they wouldn't put my furniture back together ! I couldn't believe that they still had the nerve to be disrespectful after they went over time that they estimated. After it was all said and done I ended up with my new furniture ruined and left in pieces for me to figure out how to put it together and out of $1,550.00 for mishandling my furniture and leaving me to pick up the pieces !

    Extra Space Storage - selfstorage - Updated June 2026

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