Love this place, very clean and updated, the best part is the manager. Jack is amazing. He will…read morework with you to solve your situation and he will make it right. If you're looking for a good service, a good place to put your personal belongings in a storage. This is the place hands-down.

I have no idea how this location stays in business…read more About a month ago, my boyfriend purchased a storage unit at this location on the website for us to start purchasing furniture and begin moving closer to our new home. He works 60 hours a week, so I am usually the one who has time during the day to take care of things (such as going to get our key to our storage unit during business hours). When I got to this location, I've never been so thankful to own a jeep because the parking lot was not plowed or shoveled. Neither was the facility in front of the units. Not to mention is that dangerous for people who are moving heavy objects, but I'm not sure many people could even access their units because the snow was blocking the doors. I can't imagine any excuse other than the management is just cheap and lazy. The man working the counter gave me an incredibly hard time because I was not listed on the account, and I understood that. He eventually gave me the key and access code after I had my boyfriend confirm who I was. Before I left, I wanted to ask some questions about different sized units (I wasn't sure how much stuff we would want to store before the move) and if we were locked into this contract for a certain period of time. The front desk associate told me "Ma'am I'm not sure why you are trying to change the size because you are not authorized to do that without the account owner here." Sir..... I am not sure why we are having this miscommunication issue, because I'm positive that I never implied or asked to make changes. I was kind of shocked that he was acting so off-putting to a customer that just got there but he made it clear not to ask him questions anymore. After moving into my unit, I stopped in the office to let him know there's a lot of ice and it's dangerous to walk out there. He said "There's nothing I can do about that." I left thinking to myself there's at LEAST one thing that the company could do, which would be to put salt out, but I guess he's just not willing to do it. None of this bothered me enough to dwell on until I came back tonight to move some more furniture in. I have been moving furniture, driving back and forth between three different places for almost 6 hours before I got to my unit. I'm exhausted, my phone is dead because the charger didn't work inside the UHaul, and I just wanted to go home. When I got to Public storage, I couldn't open the gate because the code was saved on my phone. I walk in to the office and see the same guy from last time so I hoped this would go smoothly and I was wrong :) This same man who just met me a month early told me we've never met before, and I'm not on this account so I cannot access it. He said he'll call the account owner. My boyfriend confirms that I can access the unit, and while they are on the phone he wants to add me to the account. The man tells him "you have to do that in person or on the website." As I leave I ask if they could shovel some of this snow so it's easier to get to the units, he said "you can shovel it." Thanks! Great guy! This whole experience at this location has been the most ridiculous contemplation of minuscule problems that could so readily be solved with improvement in customer service skills and just a little bit of empathy. I work in customer service myself, and I know it sucks, but that man who happens to be a manager has absolutely no people skills whatsoever. I've never written such a long review for a business, and a bad review at that, but it was needed today. Buyers beware, this location is not worth your money. My boyfriend will be going Thursday to cancel our contract. Thank you to the manager Jack for making it obvious that you can be a "manager", do the bare minimum, be rude to customers, and still get paid. He's living the dream. I'll post pictures of the snow and ice situation after we've cancelled.

Brittany was amazing! she helped me with everything i needed plus answered all my questions,…read morestrongly recommend this place.

If I could give zero stars, I would. I had a challenging time with them from the beginning. They…read morestill want to charge me two more months of rent even though I told them I am moved out and took my lock. I called them again to move me out. Now they want to charge me two more months for a storage unit they could have rented out already. But of course, I have to pay through December, really. I would rent it out today instead of keeping it empty. Read the reviews about the company. I would have never rented here if I would have read the corporate reviews.

Great customer service and clean vehicles. I rent from this location regularly and they're always…read morekind and professional.

Went to this place this morning and was greeted by an employee who was too busy on the computer and…read morehis phone to help us. All he said to me was "someone with help you soon," and displayed a bad attitude. I will not go back to this place and will take my business to another U Haul place.

I purchased a unit from this facility back in 2010. Each month I call in to pay my fee, and…read moreusually, the automated person comes on the phone, and I pay my bill. Sometimes, a person answers, and I just ask for the automated system. This particularly day Eric answered the phone. I was going to ask to be transferred to Megan, the automated system, but he was so lively, and genuinely nice, and happy, I decided to just allow him to do my bill. I really appreciated his positive energy!! It is rare these days!! His energy is unique and appreciated!! Thanks for the exceptional customer service!!!

I came into the facility with high anxiety about renting a storage unit space after seeing a very…read moreunkept not clean unit at another storage facility. Stacy was so supportive, nice and pleasant. She showed me a storage unit that was very clean and nicely kept. She took her time to explainprocess of renting a storage unit and gave me multiple options to allow me to choose the best option for me. After talking with Stacy I rented a storage unit the same day and feel very confident that I chose the right place to store my belongings. We even got a chance to talk about why I was needing a storage unit and she told me she was proud of me for the decision I made. THANK YOU STACY AND SO PROUD OF YOU!

We used Ferree movers for packing an instate move and their storage facility for one year. The move…read morewent well, and the moving staff were nice and respectful. However, when we had our belongings moved out of storage to our next home, trouble began. Items were missing, such as power cords to TVs and frame mounting hardware for our beds. I had to purchase these items. They did have someone come back and put the beds together. When unpacking we found numerous broken items. Some were glued back together such as a bed post and cabinet drawers to our dresser while others were just broken plates and bowls. They didn't do a good job packing our things and were not organized in keeping items together such as the cords and hardware with the furniture. The worse part was the customer service. I have called over 20+ times and sent emails but have not gotten one response. Once we paid for the services all communication ended. I was only looking to be reimbursed for the broken items that they packed and moved. To me, that would be the right thing to do. They should have contacted me to ask how the move went and if we had any issues. I shouldn't have to spend time out of my day to contact them. I understand things can happen during a move, but there is no excuse not to respond to follow up after a move. If you are looking for movers, I don't think you can trust Ferree Movers of Crown Point to do the right thing if something happens to your furniture, appliances, fixtures, etc. I wouldn't use them again in any capacity due to their unprofessional behavior and lack of customer service.

I can't thank Ferree Movers enough, especially Beth for organizing a team to move us at an…read moreextremely busy time and on short notice. I thought the price charged was very reasonable and the crew couldn't have been nicer. They took great care with an antique bedroom set and my husband's heavy massage chair. We would definitely recommend them!

The owner of this company can't seem to handle the challenges that arise when owning a business…read more Aside from overcharging for storage space, he blames his loyal customers for issues not related to their unit. On a complete short fuse, he also threatened a customer and their family. If he didn't want wear and tear on that business property, then he shouldn't own a business where the public utilizes the space. Don't waste your time with this place.

My husband and I hired them to move from an apartment to our new home. They were easy to book, the…read morerate was very fair, and they called the day before the move to verify. We needed two guys for the move and they even told us they had a 3rd mover on deck if we needed them. The two guys showed up on time, were very professional and nice, and they moved all our furniture from our two bedroom apartment into our house with no issues. We would definitely recommend them to anyone. Great company. Took the stress out of moving day.

I rented from Brown's mini storage twice. Each time I was able to get a unit the same day I called…read more I was given a lock that would be fit for the unit and the price was reasonable. The road was always cleared of snow and there were outside lights for when I needed to go there at dark. The units were clean and they did not leak. If I had to ever store anything, I would try Brown's first.

Of all the area storage companies, CP Self Storage had the best price for the size unit I needed. I…read morecouldn't believe the difference in pricing! Then today when I called in to cancel my account, I was told normally there is a 10 day notice required due to my auto-pay status. Nicole was able to have my auto-pay shut down immediately and waived the 10 day notice requirement. Great pricing, excellent customer service - the property is tucked away, well-maintained, and most definitely secure. Should I ever need storage again, I will definitely be returning.