Public Storage

4.5 (10 reviews)

Self Storage

Closed • 6:00 am - 9:00 pm

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Public Storage - Self Storage Near Me - Merrillville, Indiana

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Atty. Bryan B.

2 months ago

I have been a tenant at this site for many years. Neil, is a treasure and he has always been friendly, professional and helpful. He has made this experience easy and stress free. read more

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Doris B.

8 months ago

I've been with Public Storage for 8 and a half years, and I can honestly say their customer service has been consistently excellent. More specifically, Neal is always professional, friendly, and willing to go the extra mile to make sure everything runs smoothly. Over the years, he's made the storage process simple and stress-free, whether it was answering questions, helping with unit access, or just being welcoming whenever I stopped by. Staying with them this long speaks for itself -- I trust them with my belongings and appreciate the peace of mind they provide. Highly recommend the Public Storage in Merrillville to anyone looking for reliable service and great people! You are appreciated Neal! Thank you so so much from Doris. read more

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Antina M.

1 year ago

greeting's happy monday! i need to post this review i am so grateful for the property manager (neal) at the merriville location 8230 broadway, he is amazing he has help and worked with me in this troubing time moving with everything great leadership. (thank you neal you are a rock star) read more

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Lawrence B.

1 year ago

Neal was very helpful with my move out. Would use this storage facility again if needed.

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Marnie S.

5 years ago

I have been with Public Storage for a little over 3 years. I had my account set up on auto pay. So I have never been late with a payment. I called to see about discontinuing my account because we purchased a home and was set to close on the 31st of the month. I spoke to them about a prorate if I could not get all my stuff out on the 31st since we would not have the keys until around 3pm on the 31st and we all work. The lady at the cooperate office preceded to read me my contract stating you signed this it says no prorates. I was like I understand that I know what the contract says. I was just trying to see if they could make an acceptation because I had held my account faithfully and always paid on time. She said if I stayed 1 day I would be charged for the entire month. Now I understand your policy and all but I have never heard of a good company that would not look out for their customers especially loyal customers. I would NEVER store anything with them again and I will tell everyone I know not to rent a storage unit with them as well. Not to mention that every year my cost went up even though I had the same unit with no changes. If I could give no stars I would!!!! read more

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Corey T.

5 years ago

Good experience. Very quick and pretty easy rental. Neal was very good, and very thorough. Only issue was the I pads in the store didn't work, so I just rented online through my phone in the office. But otherwise, very good experience so far. read more

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Lee B.

10 years ago

My business has used Public Storage in Merrillville for a few years now, and we are extremely happy with them. The property is well-maintained, and the storage units are clean and easy to use. There are locked gates and security cameras. The Public Storage staff is THE BEST - very helpful and friendly. Neal and Winter are favorites. For example: I had scheduled a large delivery on a Thursday, but the delivery company came a day early. I was unable to come to Public Storage to let the driver into my storage unit because I was at a hospital moving my father-in-law into long-term care. Winter took care of everything for me, and I was able to come and store the boxes the next day. Neal is equally wonderful -- very caring and accommodating. Every time we've needed him, he's been the best in delivering customer service, and always with a smile. read more

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Robert S.

13 years ago

We were at this Public Storage for about 1 year and I can honestly say that Neal was one of the best when it comes to customer service. He was very thorough when he explained the process to us and made sure we fully understood the process. We loved the fact that we could pay the monthly storage online with a credit card. We would definitely recommend this location to anyone looking to get storage in NW Indiana. read more

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Glutenville T.

7 years ago

Clean and extremely well managed. Neal does a particularly good job at taking care of everyone. -- the Bernstein family.

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R P.

9 years ago

The manager on site for this property *5 NEAL, was courteous, polite, thorough and professional. I didn't have a lot of time and was in a hurry and *5 NEAL was efficient and very helpful. This was my first experience with a Public Storage facility and it was a positive one thanks to the professionalism and caring demeanor of the site manager *5 NEAL. read more

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More info about Public Storage

8230 Broadway
Merrillville, IN 46410
Directions
(866) 677-5147
Call Now
Visit Website
https://www.publicstorage.com

Payment methods

Does Public Storage take credit cards?

Yes, Public Storage takes credit cards.

From the Business

Specialties

Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

History

Established in 1972.

The first Public Storage building opened in El Cajon California, but the new business was only supposed to be temporary. Two partners pioneered the concept as a way to use their real estate investment while they waited for the Southern California community to take off and value of their land to grow. They kept building, and people continued to fill their units. Eventually the pair realized that self-storage was here to stay, and they never looked back. Today, there are thousands of neighborhood Public Storage locations to choose from, many right around the corner from you.

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Review Highlights - Public Storage

“More specifically, Neal is always professional, friendly, and willing to go the extra mile to make sure everything runs smoothly.”

Mentioned in 7 reviews

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Global Self Storage

4.2

(5 reviews)

I purchased a unit from this facility back in 2010. Each month I call in to pay my fee, and…read moreusually, the automated person comes on the phone, and I pay my bill. Sometimes, a person answers, and I just ask for the automated system. This particularly day Eric answered the phone. I was going to ask to be transferred to Megan, the automated system, but he was so lively, and genuinely nice, and happy, I decided to just allow him to do my bill. I really appreciated his positive energy!! It is rare these days!! His energy is unique and appreciated!! Thanks for the exceptional customer service!!!

I came into the facility with high anxiety about renting a storage unit space after seeing a very…read moreunkept not clean unit at another storage facility. Stacy was so supportive, nice and pleasant. She showed me a storage unit that was very clean and nicely kept. She took her time to explainprocess of renting a storage unit and gave me multiple options to allow me to choose the best option for me. After talking with Stacy I rented a storage unit the same day and feel very confident that I chose the right place to store my belongings. We even got a chance to talk about why I was needing a storage unit and she told me she was proud of me for the decision I made. THANK YOU STACY AND SO PROUD OF YOU!

U-Haul Moving & Storage of Merrillville

1.0

(6 reviews)

absolutely the worst u-haul ever. They are severely understaffed. The truck they reserved us was…read morecompletely buried in the back of the lot. When you go to the office for help, they act like you're speaking a foreign language. Many customers came and went while we waited for help. It took us an hour to leave with the truck. Please, do yourself a favor and go elsewhere.

This location is full on nothing but CROOKS! AVOID AT ALL COSTS! They quoted one price over the…read morephone but another when I went to pick up the truck. I only used the truck for about 4 hours, but they charged and claimed that I kept the truck for TWO DAYS! I was then told that they sent the issue to collections, and we weren't even doing business with them for no more than a couple of hours! A family member of mine had their belongings stolen and sold for pennies on the dollar and only informed about it AFTER it was sold! I will make sure to report this farce of a business to the BBB as they are robbing people of their hard-earned money!

Heartland Storage - Merrillville - Facility B

1.0

(3 reviews)

I wish I could give a zero star rating. RUN! Do not use this storage facility. Upon closing out my…read morerental unit, I was due a $225 refund. It has been 4 months since I closed the unit and still no refund. I have called 14 times since then and I get the same run around excuse: "they are looking into it". It is amazing they charged my card instantly when I rented the unit but 4 months and over a dozen calls later and I can't get the money back that I am owed. I've asked to speak to a manager 7 times and each time I am told there isn't one available. Awful, awful customer service. STAY AWAY! There are plenty of other storage companies out there that actually provide quality customer service.

Renter's beware this company will consistently raise rent ! I have rented for two years now and…read morereceived notice annually for an increase citing operational "cost" Also note several storage isles flood with water after it rains so you will be standing in water while accessing your storage unit. On a positive note the Manager is very nice and responsive she she get 4 stars and my review is not a reflection of her , but of the company. 1

Storsafe

1.0

(1 review)

Quoted me a price and 2 months later raised the monthly fee by 50%…read more I moved out a month later with written notice and email receipt. Then a month later, they kept texting, calling and emailing me saying that I was late on the rent and was going to be charged late fees. I talked to customer service who said they would "look into it". I said the unit is empty and they said "we'll see". Then I keep getting texts telling me I'm still late on rent. Apparently they have no internal system or communication to deal with a move out. They have plenty of automation to take your money and raise the rent though. I will stick with a reputable company like Public Storage from now on.

Stor Safe Self Storage

5.0

(1 review)

Of all the area storage companies, CP Self Storage had the best price for the size unit I needed. I…read morecouldn't believe the difference in pricing! Then today when I called in to cancel my account, I was told normally there is a 10 day notice required due to my auto-pay status. Nicole was able to have my auto-pay shut down immediately and waived the 10 day notice requirement. Great pricing, excellent customer service - the property is tucked away, well-maintained, and most definitely secure. Should I ever need storage again, I will definitely be returning.

From the owner: Low Month Rates Available…read more Crown Point Self Storage offers a variety of convenient, safe and affordable self-storage solutions for your personal or business needs. More importantly, our staff strives to provide the best customer service possible, ensuring your storage needs are always met with a warm welcome smile. Renting a storage space at our facility is quick and easy. There's no deposit, no long-term commitments, very competitive rates, and we accept all major credit cards. At Crown Point Self Storage we provide state-of-the-art security, featuring controlled gate access, recorded video surveillance cameras, and a dusk to dawn lighting system. Our professional staff takes tremendous pride to ensure the facility is always clean and that your needs are always met. When it comes to deciding where to store your personal or business items, you can rest easy knowing that Crown Point Self Storage has a storage solution for you.

Extra Space Storage

5.0

(1 review)

It has been a few months since I began using Extra Space Storage located at 240 W. 79th Place,…read moreMerrillville, IN after moving from another storage company, and I couldn't be more pleased with my decision. Anytime I have experienced an issue, Cory has addressed it promptly and professionally. The customer service I've received has been excellent in every aspect, and the facility itself is both convenient and easy to access. I look forward to continuing my relationship with this company and highly recommend them to anyone in need of reliable storage services.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 240 W 79th Ave is no exception. Our Merrillville storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near 81st Ave and Broadway, we're trusted by neighbors in New Elliott, Crown Point, Green Acres, Ross, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

The Hess Company

5.0

(4 reviews)

There were so great I would highly recommend them to anyone. They brought my piano in the home very…read morecarefully. I called on yesterday and my piano was here the same day thanks Jeff and crew for doing such a great job. My hats off..

Hello Everyone Stopping by to leave my review. I will try…read moreto keep it short so it will help you make up your mind about the Hess Company. - they was very professional the entire time. From the point of introducing themselves, to cleanliness, to personalities,etc. etc - my babies. Oh my babies. Was picked up. Wrapped up. Delivered. Without being damaged in anyway. My babies was a 40 gallon octagon fish tank and a 70 inch flat screen tv. So bottom line, how impressed was I? I gave them a $175 tip and told the father ( or grandfather) go and enjoy dinner on me. I was joking with my girlfriend telling her I was getting tired watching them to all the work. I wanted to jump in and help.

City Welding Sales & Service

4.4

(20 reviews)

Very efficient process when getting a CO2 tank refill. Additionally, they helped me with some…read more questions and guidance on proper fittings for improving my home set up. Very happy with this service and will continue to provide them my business!

Easy access, quick service, friendly employees and you're always welcomed. Highly recommend them…read morefor charging up CO2 tanks

Total Disposal

4.6

(8 reviews)

Value is there! Mind you, they were running a discount at the time, but you can't beat $400 for a…read more20 yard dumpster lol

Used them several times times for both work and home, great service all around…read more Scheduling is a breeze, just a day or so lead time is all they need. Though we have called for same day service and they somehow were able to get a dumpster to us toward the end of day. Pricing is competitive too, especially if you are a biz and have an account to do multiple dumpsters etc. Customer service is top notch and friendly over the phone. Drivers are great and will follow the notes for deliver location or specific drop areas needed. The window of pickup/delivery is good, and they've always been in their window. Would recommend for sure.

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Sylvia T.

12 years ago

Manager Mr. Neal Abrams's outstanding customer service has made us happy that we chose this location for our storage unit rental. We are a couple of elderly ladies renting this unit and Mr. Neal Abrams has continually gone the extra mile to assist in our moving and provided helpful suggestions that we would not have thought of ourselves. Excellent customer service is a lost art these days, but not in Mr. Neal's storage facility. Highly recommended. read more

Poppagee S.

8 years ago

My visit to Public Storage was smooth and efficient. The Manager Neal did a thorough job in going over the month-to-month contract and explained everything in detail. The unit was clean and ready for occupancy. Overall the grounds and the office space was almost immaculate. Neal was a personable and effective professional during the entire process. Public Storage needs more personnel like him. read more

Sherry S.

12 years ago

Neal Abram is absolutely Great! He's very professional and very knowledgeable in the job he does and his customer service skills is phenomenal. I've rented here for 2 years now and transfered at least 4 times to accommodate my size need and each time he's rendered nothing but patience. He'Definitely is a 5 star recommendation. . read more

Linda K.

12 years ago

I write to express my gratitude to Neal Abrams for his professionalism and kindness during a very trying time in my life. He was always informative, helpful and generally concerned about my well being. I haven't met many people like Neal in my lifetime, but my life is richer because our paths have crossed. read more

Roger D.

12 years ago

My husband and i have a storage unit at the merrillville indiana location. We have had the best service from Neal. He has been more than accomodating and pleasant. I very much reccomend this storage facility. Patty snd Roger Duncan read more

Scott C.

10 years ago

Michelle is awesome! She went above and beyond in our visit to the facility on Tuesday. Michelle cares about customers and is an asset to Public Storage. Thanks for all of your help Michelle and for being so accommodating!! read more

Amanda O.

9 years ago

We rented a storage unit from Public Storage on Broadway. Neal was very helpful and friendly. He got us a storage unit very quickly. I highly reccomend Public Storage to those in need of a storage unit. read more

Linda E.

10 years ago

Neal is a pleasure to work with. He is always friendly and helpful. I enjoy our chats! The property is very neat, clean and safe. I would recommend this property to anyone needing a storage facility. read more

Calvin H.

11 years ago

Great customer service from both Patrick and Neal. Very courteous and helpful. I was greeted as soon as I entered. Would recommend to anyone I know for future storage needs. read more

Alfonso K.

10 years ago

I like the attitude of Neal the guy working when I came in very curtious real nice guy very professional I will recommend the site to others. Alfonso Kyles read more

Eric W.

171

11 years ago

Patrick has been a tremendous help each and every time I've dealt with him here. Great customer service and very accommodating to specific needs. read more