Love this place, very clean and updated, the best part is the manager. Jack is amazing. He will work with you to solve your situation and he will make it right. If you're looking for a good service, a good place to put your personal belongings in a storage. This is the place hands-down. read more

Charging me 300 on a 10 x15 for more than 6 months raping me over and over and won't stop

I have no idea how this location stays in business. About a month ago, my boyfriend purchased a storage unit at this location on the website for us to start purchasing furniture and begin moving closer to our new home. He works 60 hours a week, so I am usually the one who has time during the day to take care of things (such as going to get our key to our storage unit during business hours). When I got to this location, I've never been so thankful to own a jeep because the parking lot was not plowed or shoveled. Neither was the facility in front of the units. Not to mention is that dangerous for people who are moving heavy objects, but I'm not sure many people could even access their units because the snow was blocking the doors. I can't imagine any excuse other than the management is just cheap and lazy. The man working the counter gave me an incredibly hard time because I was not listed on the account, and I understood that. He eventually gave me the key and access code after I had my boyfriend confirm who I was. Before I left, I wanted to ask some questions about different sized units (I wasn't sure how much stuff we would want to store before the move) and if we were locked into this contract for a certain period of time. The front desk associate told me "Ma'am I'm not sure why you are trying to change the size because you are not authorized to do that without the account owner here." Sir..... I am not sure why we are having this miscommunication issue, because I'm positive that I never implied or asked to make changes. I was kind of shocked that he was acting so off-putting to a customer that just got there but he made it clear not to ask him questions anymore. After moving into my unit, I stopped in the office to let him know there's a lot of ice and it's dangerous to walk out there. He said "There's nothing I can do about that." I left thinking to myself there's at LEAST one thing that the company could do, which would be to put salt out, but I guess he's just not willing to do it. None of this bothered me enough to dwell on until I came back tonight to move some more furniture in. I have been moving furniture, driving back and forth between three different places for almost 6 hours before I got to my unit. I'm exhausted, my phone is dead because the charger didn't work inside the UHaul, and I just wanted to go home. When I got to Public storage, I couldn't open the gate because the code was saved on my phone. I walk in to the office and see the same guy from last time so I hoped this would go smoothly and I was wrong :) This same man who just met me a month early told me we've never met before, and I'm not on this account so I cannot access it. He said he'll call the account owner. My boyfriend confirms that I can access the unit, and while they are on the phone he wants to add me to the account. The man tells him "you have to do that in person or on the website." As I leave I ask if they could shovel some of this snow so it's easier to get to the units, he said "you can shovel it." Thanks! Great guy! This whole experience at this location has been the most ridiculous contemplation of minuscule problems that could so readily be solved with improvement in customer service skills and just a little bit of empathy. I work in customer service myself, and I know it sucks, but that man who happens to be a manager has absolutely no people skills whatsoever. I've never written such a long review for a business, and a bad review at that, but it was needed today. Buyers beware, this location is not worth your money. My boyfriend will be going Thursday to cancel our contract. Thank you to the manager Jack for making it obvious that you can be a "manager", do the bare minimum, be rude to customers, and still get paid. He's living the dream. I'll post pictures of the snow and ice situation after we've cancelled. read more

Just purchased a unit there and the guy helping me out was amazing super helpful the process was quick easy and affordable

My entire experience was excpetional with the team at this location. I originally began my rental in June 2022. The office team found a suitable unit in a great location and I was on my way in minutes. We unloaded our belongings and two years later we returned to pick them up. All payments were made via online system and could not have been easier. On Sunday, July 17th, we were loading up and Jack, the property manager stopped by to check on us and make sure everything was ok. He even completed our move-out sheet and walked it to us so we didn't have to stop. He was a great help and it was nice knowing he was looking our for us. Again, thank you for having a terrific team in place and a big thank you to "Jack" for making us feel as though PS was happy to have our business. read more

if I owned a Public Storage business I would want Jack, the manager at this facility to work for me. I would hire him all day long. He has a positive, highly professional attitude. He walked me through every step from A to Z with great energy. I am very happy with my choice of this facility, especially since I know where to go for any help or issues. Jack!!! read more

Excellent location and staff it's very close to the house. Could do without the robotic speall about the overall experience. Beside that it's cool. read more

The care at this facility was great! Winter was my representative and she was clear with all of the information. The facility was well kept and clean. I would recommend this facility. read more

Desire' is a good worker very good she gets the job done quickly and professionally she has an worming attitude keep up the good work

This facility is nice and well kept. The property manager had excellent customer service skills and helped and took care of my families needs. The ease of getting a storage unit was awesome. The only reason I gave them 4 stars is because of outside lighting, I feel that there should be more to make you feel a little more safer even though I felt safe because of the security gate, otherwise I would have given them 5 stars. read more

My roommate and I needed a storage unit and went to Public Storage because he'd worked with them before. I was pleasantly surprised at how accommodating the staff is -- even when coming in to sign up for a space on a Saturday afternoon. Winter was truly outstanding. I have mobility issues, so she offered a ride on her cart to the unit so I would be able to see the unit and find it easily later when in a vehicle. This is the number one storage facility I would recommend in the Northwest Indiana area, both for the outstanding customer service and the many safety features provided at the location. read more

I had to get a storage unit on short notice and then switched to a smaller one. Winter is really nice and very helpful. Facilities are clean and in good condition. read more

Very friendly and nice workers. Tia was wonderful and helped us out a lot with everything that we needed to start our storage unit. I would definitely recommend this public storage to anyone. 5 stars read more

Delilah did a great job - was very efficient, friendly, and professional. She knows her business very well.1

Just rented a storage unit and thus far I'm pleased. Michelle one of the property managers has excellent customer service skills and although this was my first time meeting her I felt like I've know her for years. The rental unit was clean and the property is secured. Glad I ran across his place. read more

They raise your rates every 6 months!! And on top of that you pay extra for a security gate and special hours. Our unit has been broken into twice and almost all of our possessions stolen and the insurance they make you have covers NOTHING because either the staff replaces your lock or the thieves put one on the unit and that is not enough to prove you where burglarized!! DO NOT TRUST THIS PLACE WITH YOUR BELONGINGS!!!!!!!!!! read more