Extremely Disappointing Experience - Be Cautious
I had a very distressing experience with Dyer Self Storage. Due to a temporary financial hardship, I fell behind on payments and reached out multiple times to try and resolve the situation. Unfortunately, the owner refused to accept any form of payment arrangement or partial payment. I was told on more than one occasion that my unit had been auctioned, but no official notice or documentation was ever provided.
When I tried to contact the office for clarification, my calls were either ignored or ended abruptly. I was denied access to retrieve even personal, non-saleable items like photos and documents. The charges added were not explained clearly, and I never received a proper breakdown of fees or sale proceedings.
This situation felt incredibly unfair and one-sided. I have filed complaints with the Indiana Attorney General and the Better Business Bureau, and I encourage others who have had similar experiences to do the same.
If you choose to store your belongings here, I recommend documenting everything thoroughly and being cautious--especially if there's a chance you may experience financial hardship during your rental term. read more