Facility is bright, large, and CLEAN! I understand this location is currently being re-branded to…read moreExtra-Space storage so I hope they keep up the excellent work. Manager Stephanie is top-tier; very professional, very knowledgeable, friendly, and customer service driven (5 out of 5 for her alone...*****) My only reason for 4 star is all signage states 1 month free rent - only to find it applies to med size only (there is nothing stating "select units" only). This was disappointing - signs should be better. If

The storage associate, Stephanie is awesome, energetic and enterprising, doing everything possible…read moreto help people coming to work place to feel comfortable and at home. Very Very rare to find workers like her these days. I highly recommend her services

Met with Jessica. She was very informative regarding the rates and the units available…read more Mini Price Storage doesn't change their monthly rates every three months like the other companies - they also have a moving truck to use free of charge (ONE TIME ONLY use) clean easy to access and nice customer service. I would totally recommend this company for your storage needs

Everything is nice and good to rent with. But my problem lies on their communications. If you want…read moreto down grade your storage like mine, that has less items on it, they would say they will contact you when there's an opening, But they never did, I went inside and asked, they said they have one yesterday but a person looking for one came in to rent. So we gave it to that person. So basically what they say they would do is not very trust worthy. Promises are meant to be broken for them. Money is more important. Not your trust.

Needed a storage unit until our house was ready, this seemed like a clean place. We went there…read moreweekly to swap out clothes for the 4 weeks of us using the unit and every week we saw the same dead mouse when coming in the building. We've notified the front desk, customers serve as well As left a message with the district manager. We are at week 5 and the mouse is still there. Also, very difficult making online payments, and never anyone in the office during operating hours. The photos were taking each week. One last thing is smelled like spoiled food as well or vomit.

The office seems to be never open. Even on the hours they are supposed to be, there will always be…read morea sign that says come back in one hour. The Website for payment always issues and you are lucky if you can ever get customer service on the phone. When I finally did they said my issue had to be resolved the next day after 1 o clock when the on site office was open. THEN WHEN THE WEBSITE does not even work for payment you get locked out. Even only one day late when the friggin office is not even open! Hate this place, rating it the most inconvenient.

After being tailgated in the right hand lane on 234 on 12/24 at 1:30PM in Dumfries by a crazy…read moreaggressive Vintage Moving van driver who then proceeded to speed as he was weaving in and out of traffic, running lights and more tailgating, driver then staid still in the middle of the road for a minute after a red light because he was using his phone, he still ended up behind me near Rt 1. I wouldn't recommend a company who puts lives and your belongings at risk to save a few mins of time.

These guys are fantastic. They moved me on 2 different days, one from a storage unit and the other…read morefrom a townhome my wife and I rented. They were prompt and hard=working! John, the owner, and Kari, the estimator, were supportive and accurate as well as very helpful! The guys that did the moving were careful and professional and great to be around! If you ever have a need for moving services, this is the company. They were also extremely reasonable; value for the cost!

Have had a storage unit here for about 2-3 years now and the price was pretty good at that time…read more And really haven't had any problems since moving my things inside the storage unit. It's very clean and I like that you have to had a code to get in there after hours or when no one is in the office to be able to even utilize the carts or elevator. The only problem I had was that over the years the price has crept up to $125/month right now! Which for the small unit I have I think that is extremely height. They could at least offer a discount for military/law enforcement or something. Not sure why they jumped up that high from I believe starting at around $90/month. If I can find another place cheaper I will love my items out but for now I guess I'm stuck paying until I do...smh

They are so amazing with customer service I was super stressed and she was very calm and helpful…read moreand got me the best deal possible. When I needed a smaller unit it was easy and fast! I would definitely recommend this business.

I recently got a storage unit to put all the extra things I don't need that I have at my townhome…read more The pricing was pretty decent and setting up online was easy enough even though communication between me and the storage employees was a hit and miss at times. Easy access to the unit and I like that I can come just about anytime to bring things in before and after hours. Parking lot area can get really congested at times, but nonetheless the ease of borrowing their dollies is good and they have enough to go around.

i've been in this unit since 2021 and it has gone up extremely too high to continue to rent there…read more The management is nice they are friendly and they really try to help but at this time I'm going to terminate my unit there too high for my pocket, but on a whole they are very nice people!

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

Oscar and Zach were great! Highly recommend! They showed up on time. Efficient with the move and…read morecareful.