The most corrupt, dishonest, moving company, I have ever used. The salesman was good, pretended he…read morewas a GOOD person, and unfortunately for me, the move turned into a nightmare. Broken furniture, missing parts, lying truck driver, and the list goes on. My sister and I had to help unload and put my furniture away. ( Which I paid extra for.) The truck driver, the 800 phone number, the salesman, kept telling us help was on the way, but little did we know, the truck driver had no intentions of getting help, since he has to pay the crew. It took almost 12 hours for the three of us to unload and assemble things. The driver even tried to take my expensive lawn mower, and insisted it was not in his truck. I told him it had to be there, it was new, and in the manufacturer's box. As I start to search his rig, he is right behind me saying "it's not here," and just as he says it I find my box. He is still denying it is mine. (It is roped off in another section,) I show him my name on box, and he finally lets me have it. Towards the 11th hour we knew that the truck driver was also exhausted. My sister and I are over 65 years old. Needless to say I "Threw my back out with so much lifting,"... my sister did not feel well, either. We made a complaint right away about what happened and were assured we would be compensated for the extreme, grueling, episode, we went through... And they tell me I signed a paper that says .60 cents a pound. So for my Flex Norditrack, my furniture, my missing batteries for mower, etc, they offer me about $75.00, then they offer me 150.00 for the 12 hours of work my sister and I had to do, and no compensation for being in bed for almost two weeks in serious pain. I am exhausted of trying to talk to their people. "RUN, DON't WALK AWAY FROM this MOVING COMPANY... There are more nightmare stories of them stealing stuff, being rude, and holding furniture as ransom. If you do have a CLAIM make sure you file it before nine months is up. My only recourse now is to take them to court.

When faced with the daunting task of moving from NoVA to Manhattan in roughly the timeframe of a…read moremonth, I went on a mover-hunting mission and went a little bit crazy with my outreach. It didn't help that my parents were breathing down my neck, doing the frugal-Asian-parents thing that they do. In the end, the choice was pretty clear. I could go with a traditional van line moving service, or I could hire Bekins' moving pod product line, Chronos, at roughly half the cost. Even though half of a big number is still a big number, the savings (at over a grand!) had me sold. On both ends of the move, the folks who came to pick up and drop off most of my worldly possessions were supremely efficient at their task and flexible with logistical requirements/challenges. Y'know... like the crazy regulations that generally don't make sense, but that are enforced by a condo management agency. Or similar ultra-strict rules and missing freight elevator operators in a Manhattan doorman building. Eh. I got to use my own padlock to ensure that no one tampered with my crap once it was loaded into the giant moving pod; the only casualties of the move appear to be a small plate and a little plastic pad for my dining room table. I barely had to lift a finger, and the price was -exactly- what I was quoted, down to the last cent. As far as I'm concerned, I consider hiring Bekins to haul my stuff up the eastern seaboard a success. That said, I'm really -not- excited about moving again anytime soon.

Company was not careful with packing items, threw items in boxes with no wrapping to protect them,…read morejust tossed my dogs ashes in a box like they were nothing. Upon delivery, many items were molded, broken, scratched, including family heirlooms! 81 items from our shipment are missing!!! I'm missing my entire king bedroom set, another bedroom set, furniture that belonged to my deceased dad, my daughters jewelry box, clothes, shoes, boxes full of other items, military lithos and gifts, etc. WORST company ever!!

We were assigned this company during our PCS move (military). They were the absolute worst company…read moreI've had the displeasure of working with. They couldn't complete the packing in the allotted time because they didn't bring enough people or have a big enough truck. They came back on day 3 at 7pm and did not finish until midnight! When they finished no one had my paperwork and I was told they'd bring me the paperwork the next day (my daughter's 4th birthday). NO ONE SHOWED UP! No one answered my calls or texts. My 3 children (ages 7 and below) and I spent the day sitting in an empty house WAITING. I was supposed to leave the day before and delayed my departure so they could finish packing only for them to ask me to stay an additional day because they had no paperwork. The delay costed me 2 additional nights in a hotel. I had to leave the state with no proof that they had my entire household goods. I never got my paperwork. When they delivered my household items I was missing a SOFA, 16FT LADDER, QUEEN BOXSPRING and more! How do you lose such large items?!?! I had several broken items including my washer and dryer completely dented in. I also had someone else's items mixed in with mine (so someone else suffered a loss). RUN from this company! The military needs to ban them from getting contracts to move soldiers.

Terrible! DO NOT USE!!!! If I could rate zero stars I would…read more. Arrived Late, Left early, most not packed. They reeked of smoke. REFUSED TO DO PROPER INVENTORY. LIED TO MILITARY INSPECTOR. Horrible experience. I fully expect to have nothing when delivery takes place.

Russell & Camilla led the team that packed our home and loaded everything into the moving truck did…read morea phenomenal job. I couldn't have possibly enjoyed this experience anymore than I have. The movers were extremely professional, efficient, and took great care of our assets like they were their own. I enjoyed our conversations with Russell and Camilla throughout the day and having lunch together. It was great getting to know everyone on our moving team, making jokes, and I wish them all the best in the future. I have moved a few times and I can ensure you'll not be disappointed with this specific team as they're the best I've experienced. ~Daniel Wingler

I used great job moving and storage for a local move. My invoice was over $3000. During the move,…read moremy hardwood staircase was damaged because they didn't protect the floors. For over 3 months, I have been trying to get reimbursed for the repairs that had to be made for the new owners. CSI their insurance company has been completely useless. I do not recommend this company.

Great Job Moving and Storage, packed up my household goods and moved them from Richmond, VA in…read moreDecember 2024. Delivery was made on time. I discovered a hand craved trunk, one of a set of three, was missing from the delivery. I notified the company. They offered me $150.00 for the missing item. The trunk cannot be replaced. I bought the set in Japan in the mid-eighties. My only option is to file a claim in small claims court. I was told that once the truck was loaded up. It would not be opened until it arrived in SC. We'll that could not be true unless the item was never loaded onto the truck. They picked up on Thursday and delivered on Monday.

Very disappointing experience. We clearly told the company…read moreour move was about 1,500 lbs, yet the movers arrived with packing materials for only 600 lbs and refused to get more. As a result, many of our items were not properly packed and were left in our own boxes. The handling of baby items was unacceptable. Diapers were left completely unprotected, and a newborn sleep mat--which we were told would be wrapped--was seen on our home security camera being placed into the trunk without any wrapping. Because it's for a newborn, it became unsanitary and had to be discarded. When we raised concerns, the movers were dismissive and blamed us instead of taking responsibility. Overall, poor preparation, careless handling, and unprofessional attitude. I would not recommend this company, especially for families with young children.

We moved from DC proper to Boston last summer and our experience was very unpleasant. We have moved…read morea lot over the years due to work and this was by far our worst experience. Their communication was awful in general including their pick up time and delivery date and time. They arrived late to pick up our stuff even though we had notified them about our narrow pick up window since we were living in an apartment building. My husband was not notified that our things were arriving to Boston until the night before when he called to ask. He rushed via car from DC with our son to be in Boston on time for the delivery to only find out that they would arrive late the day after. Gathering info out of them felt like a pulling a tooth. There was no one to speak to after office hours. Their service was disorganized in general. Some of our boxes arrived crushed. In summary, I would not recommend this company to anyone.

BEWARE!!!! This company is a snake in the grass. They will lie to you and pass you on to the next…read moreemployee. When packing they will crush everything you own into there truck. If you have already scheduled with them pay extra attention when their driver asks you to sign his inventory sheet (they will be rushing you, claiming they are running late to the next pick up) the sheet will be filled with codes on all line items. The codes on every single item on my list stated that every item they load was damaged on all sides (this was BS). Days after my stuff was taken I was contacted by my moving rep asking if I would allow an extra five days for my stuff to be delivered, I said no and she explained to me that the window I was given was incorrect and the driver was actually going to be at my location 5 days after my delivery date. After many calls and complaints my stuff arrived 2 days late and as previously mentioned completely damaged.

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IOutstanding Service from Quick Reaction Moving and Storage (Lawton)…read moreI want to recognize the excellent service we are receiving from Quick Reaction Moving and Storage, and especially Crew Chief Pat Patterson and his crew. Under Pat's guidance, both crews on Sunday and Monday respected our requirements for shoe coverings and masks. On the day of heavy furniture lifting and transport, shoe covers were not used for safety reasons, which we fully understood and respected. Pat also kept us informed of each day's arrival time, and the crew showed up right on the minute. In 40 years of military service and countless moves overseas and stateside, this has been the best moving experience I have had. Pat even made sure we knew which of Fort Meade's many entry gates to use, including the "jackpot gate" he's happy to tell you about. This is only the first leg of our cross-country journey, and we look forward to the same professional service at our destination. Teamwork, attention to detail, professionalism, timeliness, and cleanliness are just a few of the qualities Mr. Pat Patterson and his crew displayed. Roland "Rajun Cajun" Fisher, USAF Ret/Disabled Veteran

Great guys; lousy service. If you value your property, do not trust it to this company. Out of a…read moresense of loyalty for a veteran owned company, I hired them twice. They snapped a piano leg on the first move and ruined a 2nd on the subsequent move. The piano's finish is also ruined in five or six additional places, requiring a total refinishing. They also broke a mirror and one of two adjustable dumbbells. If you hire them, get the full-on insurance for total replacement value. You are going to need it.

I have been in the Army for 24 years and experience many household goods shipments; however, this…read morecrew was the most efficient, friendly and professional one I have ever encountered. Young and friendly, they quickly built trust and rapport while being clean, respectful and efficient at the same time. Thank you Angela Marquez for the help and positive experience. I will highly recommend you to friends and family.

We had a 4 day pack out done in a timely fashion 14 crates they worked timely and politely. They…read morealso worked in 100+ degree heat without complaint. They answered all of my questions and accommodated my requests. We had a great experience and would totally use this team from Arven again. Kristy, Angela, Malik, Reggie, Tay did a great job!! Thanks for a significantly less stressful move especially during covid.

Absolutely horrible movers - the military should cut their contract. The driver will push and push…read moreyou to sign the contract so they have 0 liability. WHATEVER YOU DO: Tell him to shut up and watch them like a hawk...

I could give 0 stars I would, they were tasked with storing my things while I was in Korea for a…read moreyear. I received my things upon my return and I immediately noticed shards of glass and crushed chairs. To make a long story short, I had to many items that were broken and lost. A crated granite today we received as a wedding gift was LOST, a Christmas tree LOST! They even LOST pictures that can no longer be replaced and many other items. I don't understand why the Military continues to use this company. They've also changed their name a few times to throw people off. I attached some pictures of broken items.

Movers arrived at 10:15 on the day of my move, aware that the elevator and loading dock (I live in…read morean apartment) were only available from 1 pm to 4 pm. I had done a virtual walkthrough when I was told they were familiar with my building yet they brought a truck that didn't fit in the loading dock. Only two movers came, they outwardly expressed their lack of motivation, they needed to borrow Allen keys from maintenance, and they didn't finish packing until 6 pm (after the reservations were expired). They said they would be back first thing in the morning. The next day, they didn't arrive until 10:30. They didn't bring any additional stickers for the remaining inventory, gave me attitude when I asked to watch everything get loaded. I don't know what I would have done if I didn't happen to have the following day off or if the dock was unavailable the second day.

In my opinion you should Avoid Atlantic Transfer like the plague! Giving them one star is generous…read more First and foremost, the company's President is rude and has poor customer service. They didn't show up on time and then didn't call to make us aware of any delays. They signed a contract and got paid to do a full moving job that they did not complete. They were paid to unload boxes, unpack boxes, assemble all furniture that was disassembled by the pack out company and then remove all debris. They unloaded the boxes (300+), unpacked approximately 20% of the boxes, left the debris and had my husband assemble the furniture. They didn't even bring the tools (allen wrench) necessary for assembling the furniture. They told us they would return on Monday to finish unpacking and assemble, but they didn't show. Upon emailing the President, she stated a time and day they would return and then emailed to cancel on the morning they were to arrive. No phone calls, no apologies, and they didn't make another appointment to return. They also didn't bring any paperwork for us to verify the goods were accounted for, we were never given, nor signed any documents with them. Additionally, we had asked them to remove the debris (I estimate approximately 80% of the boxes) but they didn't. If you're looking for good moving company, I would warn you to certainly look elsewhere.