I felt that the price I was quoted was very high for a m inor leak in my subflooring. The plumber I hired found the leak in my copper pipe supply line and replaced it the same day. He discovered that it had been leaking into the subfloor in my bathroom and kitchen for a few months. The subflooring is essentially strong and there are no cracks or fissures. The Servpro rep wanted to tear out my kitchen base cabinets and flooring in order to dry the wood. He told me that someone else would need to replace them. That was alarming as I can have a renovation done that covers all the work: demolition and reconstruction. I borrowed my friend's oscillating fan and the floor in my bathroom appears to be drying very well. I also believe that I was being rushed into making a decision. That's not how I do business. read more

After 5 months of going back and forth with insurance we finally gave up and went with another company. We had 2 project managers, none of whom adequately communicated. The third one was great but too little, too late. They came immediately when called after we discovered water leak and tore out all bottom cabinets and large kitchen island which were discarded. We were assured that insurance company was required to "put us back like original." Unfortunately they don't know Virginia law which does not require insurance to match cabinets or flooring. They lost a $24,000 job because office staff refused to look for $300 duplicate item on the estimate. Hired another company who did a wonderful job and it was done within 2 weeks. They replaced ALL the cabinets and we got a new kitchen for what Servpro quoted for bottom cabinets only. Living without a kitchen from November through March was miserable. Huge mistake calling these people. read more

I recently had extensive water damage in my home. I called Servpro and they were at my door in a little over an hour. They were very courteous, worked quickly and tirelessly, moved everything out of the rooms and took out all of the damaged floors and dry-wall ceilings. They then moved in all of the fans and de-humidfiers. They came back every day to check on my humidity levels. They even cleaned my area carpets and furniture. I would highly recommend Servpro to anyone needing this type of service. read more

Charged $7,000 for a horrible job. Had to call them back to reclean. They told me my new carpet couldn't be cleaned. I went behind them and used the smoke removal soap from Home Depot and rented a carpet cleaner. My carpet looks brand new now. They also tried to out a lean on my house for not receiving thier payment right away. As anyone has felt with insurance, you never get your money right away. Their logo is they will leave your house like the fire never happened. That's a lie. read more

Servpro - Damage Restoration Near Me - Fredericksburg, Virginia

I had Servpro put an Ozone machine in my rental condo because a tenant had smoked contrary to the lease. They lost the lease and I was stuck with a smoke odor. A weekend of Ozone machine and it was scrubbed completely. I highly recommend this treatment to remove smells that otherwise can't be easily removed. read more

Amazing work! Best customer experience ever. If you ever have water damage this is the company to call. Thank you so much!!!

My property manager called Servpro of Fredericksburg in June 2009 when my tenants woke up to find water in the finished basement. Turned out the sump pump had failed to keep up with a rainstorm during the night. They came out to the house, and called me at work to describe what they were seeing. According to Servpro, my basement contained several inches of standing water, and they recommended that they start mitigating the damage right away. I agreed and they faxed me a blank contract to sign before they would begin work. After I faxed the contract back, I asked some woman at Servpro how much the total bill would be, and she estimated "a couple thousand dollars", which seemed reasonable to me. During this time, work had begun on the house. They removed several thousand dollars' worth of Berber carpet, and gutted the entire basement from the baseboards up to the 12-inch mark. After they left, I got to speak to the tenants who told me that one of Servpro's technicians told her that the carpet didn't need to be removed, but they decided to do so "since the insurance was covering it" (which was not the case) . My tenants also told me (and they had photos to prove it), that there was no standing water by the time Servpro arrived, and that the most water that had been in the basement was only about 1/2 inch, and only in a couple of isolated areas. . I was then mailed a bill for nearly $5,700! This price was nearly triple what I was told on the phone, and four times what both my general contractor and Servpro's major competitor in the area charged for a job that size. Given the damage they caused to my house, the dishonesty with which they conducted themselves, and the price incurred by me to have the basement fixed and re-carpeted, I sent them a check for $1,600 with a letter stating that was fair market value for the job they did, despite how poorly they did it. They filed a lawsuit, and I filed a counter-lawsuit for damages to my house. The court date was postponed once because Servpro's "star witness" was suddenly unavailable. We finally went to court in September, the judge listened to my attorney's argument as he began punching multiple holes (figuratively speaking) in Servpro's standard contract. I also had my tenants and my general contractor testify to the damage Servpro caused. We were all shocked when the judge decided in Servpro's favor, and I had a judgment of more than $5,000 levied against me, in addition to the $1,600 check I wrote them, all the extra money I had to pay my general contractor to address Servpro's damage to my basement and restore it to its original condition, plus my $1,300 in legal fees. So all things considered, a failed rubber gasket on my sump pump and a fateful call to Servpro cost me around $10,000, 15 months of my life, a lawsuit, a judgment on my credit report, a credit score drop of 40-50 points, three days of vacation time for court and legal meetings, and more stress than I ever needed...and since I work for the federal government, as many of us in this area do, I had to explain to my security office at work why I was taken to court and sued. This is, by far, the single worst company I've ever dealt with. Bonus: After the judge passed his decision and adjourned the trial, the owner of the company walked passed me and my attorney with a big smile on his face, and he pumped his fist and said "Yessss!" under his breath. Classy. Based on my experience with Servpro, it wouldn't surprise me in the least if they sued me again for libel to have me remove this online review. read more

Servpro has helped my family with a water damage, carpet cleaning and duct cleaning. They did a fantastic job! They were very professional and thorough with everything they did. If you are looking for someone who is experienced and very knowledgeable about the field they are in then I would recommend Servpro of Fredericksburg. read more