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    ServiceMaster of Greater Washington

    5.0 (1 review)
    Open • Open 24 hours

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    Mold remediation

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    10 years ago

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    Iron Horse Restoration

    Iron Horse Restoration

    (1 review)

    I hired Iron Horse Restoration in April 2026 to renovate two bathrooms in my home after water…read moredamage\. Unfortunately, my experience has been extremely disappointing\. I was originally told both bathrooms would be completed by May 27, 2026, but that deadline was not met\. Since then, the project has been plagued by repeated delays, damaged or incorrect materials, and poor communication\. The original vanity was damaged and had to be reordered\. A shower took approximately a month to arrive, only for the company to discover that it could not fit through the doorway\. The replacement shower later arrived damaged and had to be reordered as well\. There were also issues with the vanity plumbing, flooring, and fixtures\. The crew ran out of flooring, the faucet is still unavailable, and the master bathroom vanity was found to be cracked\. I was told the remaining work would take approximately three days, but after five days it was still incomplete\. Communication has been one of the most frustrating parts of this experience\. I have repeatedly had to contact the company for updates and have been passed from one person to another without feeling that anyone has taken responsibility for the project\. My home has also been left covered in construction dust and debris, including my bedroom\. Because the work remains unfinished, I cannot properly clean without having to do it all over again once the crew returns\. I understand that unexpected problems can happen during renovations, but the repeated delays, lack of communication, unfinished work, and condition of my home have been unacceptable\. I expected Iron Horse Restoration to complete the project professionally, communicate clearly, and leave my home clean and finished\. Based on my experience, I would not recommend this company without significant improvements in project management, communication, and accountability\.

    From the owner: At Iron Horse Restoration, we offer a wide range of services to help you recover from damage caused…read moreby fire, water, storms, or mold. From emergency response to complete restoration, we have you covered.

    ServiceMaster of Greater Washington - damagerestoration - Updated October 2026

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