I was beyond impressed with Brighthouse Cleaners from start to finish! Communication was constant, pricing was fair, and I still can't get over what a wonderful job they did cleaning my house! Thank you, thank you! Something they also did that impressed me- my 6 year old's room was a disaster. I didn't know what to expect, but I came home to all her stuffed animals neatly arranged on her bed and I thought it was such a sweet touch! If we weren't moving so soon, I'd absolutely hire them again! read more

Brighthouse Cleaners - They neatly arranged my daughter's stuffed animals on her bed and I thought it was such a nice touch! - Home Cleaning Near Me - Fredericksburg, Virginia

We have used Elizabeth and her company for several years to clean our property. However, her service and customer service has went down the drain. She was supposed to do a full move-out cleaning for our property and charged almost $500 to do so. The home is 3 bed 2 1/2 bath. We had to call her back twice to correct and clean several areas that were very obvious but skipped and missed. Her move out cleaning fee includes the balcony but she did not clean it despite charging almost $500. In the past we paid $375 for her company to clean the same house multiple times and everything was cleaned. We had to hire another company to come out and do a deep cleaning since so much was missed and what they attempted to clean was done poorly. They didnt clean the walls, floors are sticky, refrigerator dirty in certain spots, and they didnt clean the window sills. The house also smelled horrible and not like she even attempted to clean properly. Elizabeth was nasty and rude in her correspondence and combative. She should have offered the full refund but instead doubled down. She wanted to come back a third time to clean and we told her we didn't trust the cleaning at this point. She also we refused to recognize that we were the owners and was making grass remarks. Her company hugely inconvenienced us and set our timeline back. We will be removing this company from all of our properties moving forward. Find a reputable cleaning company, but stay away from this one. They will not hold themselves accountable and have poor business ethics. She clearly.doesn't understand how rental properties work woth property.managers and tenants and owners. The pictures say a lot. read more

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Great prices The service rendered was excellent Showed up on-time and the ladies were very professional. read more

Brighthouse cleaners did an amazing job power washing our home! Their communication and follow up was prompt throughout. They were on time and very professional when completing the job. Did I mention their prices were very reasonable? Well they were. We are very happy with their work and will be using them again. read more

Brighthouse Cleaners - Siding after being Power washed - Home Cleaning Near Me - Fredericksburg, Virginia

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Good people to work with - but final cleaning price was 25 percent higher that other service provider that I chose to go with. Same areas to be covered, same schedule, and I provide the supplies but still 25 percent higher. But nice people to work with but with remote overhead - I can see why the higher fee for same service. read more

Brighthouse is fairly priced and offer great quality cleaning. Every team that has come to my house has been wonderful and I appreciate the time and care they have in cleaning our spaces. We live our clean house days! read more

Good people, communication was good and reasonable prices for Powerwashing. Will be using them again.

We absolutely loved Brighthouse Cleaners. Elizabeth was so friendly and helpful and her team was very attentive. Our home has never looked cleaner. A large feat given we have dogs, cats and a toddler. The photos speak for themselves. We are looking forward to setting up monthly service to keep our house this spotless. 10/10 recommend! read more

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Brighthouse came to my home to see exactly what was needed so I got an accurate price for my job. I needed a deep clean as I had just completed a kitchen renovation. They then worked with me to find a time that worked for me. The team were on time and worked very hard. I was very pleased with the job done. read more

Great communication and great work for their pricing. They were kind and fair. Likely using again!

Elizabeth had a team of 5 cleaners complete a move-out cleaning on my home. They were responsive, thorough, and when some issues arose that caused a bit of an additional mess (nothing to do with their work), they returned to do a fantastic job once again. Great price and great service!! I definitely recommend this team!! read more

Brighthouse just finished a moving clean out of my apartment. If I could give more stars, I would. They did a very thorough job - even cleaned behind the radiators! The cleaners who did my place were so cheerful while still being professional. The whole process was a dream. They came out the same day I contacted them to give me an estimate. Fit me into their schedule. Told me an approximate time they'd be here & texted to let me know they were on the way. I had quotes from a couple other services who didn't realize that it was a fairly easy job - not a regular move out. (Because they didn't come by or let me explain it to them.) Brighthouse is an excellent value! I definitely recommend their services & will use them again if I have another cleaning job. read more

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Excellent service. Quick response time. Very friendly. Hired for a move out clean and they did not disappoint. My house looks brand new! Highly recommend! read more

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They came, said they would email the estimate. Neer heard from them again. Very unprofessional

No one was manning the phones when I called; they never showed for my consultation. Very disappointing.

I love this company. They're always efficient, careful, and thorough in their cleaning, and the communication is wonderful. Elizabeth always reaches out to confirm services, and has been flexible if I need to move dates or times. read more

Elizabeth and her team have been cleaning my home for nearly two years. After working with so many companies, I was almost ready to give up on finding reliable, responsible help, which is why I was absolutely delighted when I found Brighthouse. The rate is reasonable and the cleaning is consistent and thoughtful. They even vacuum the dog hair off my sofas! Elizabeth always texts me a day or so before my cleaning to confirm the time, and she updates me with her eta on the day of service. I am so happy to have found Brighthouse! read more

Elizabeth was friendly, had a quick response time and clear communication. Reasonable rates. They were able to squeeze us in very quickly and showed up w/a team of five for our first cleaning! We are looking forward to our regular bi-weekly cleanings! read more

Jacob came out to our home and did a wonderful job pressure washing my home and was very responsive and transparent about pricing. Elizabeth coordinated with me to find availability in a timely fashion. Seamless experience throughout and would definitely hire again. read more

Elizabeth came by the house a week prior to give an informed quote for deep clean and bi-weekly cleaning. She and another lady showed up on time and worked for 5 hours on the deep clean. We requested that they use our vacuums and we provided paper towels. They were professional and kind and thorough. We are so looking forward to having them back and our continued engagement of their services! read more

I feel like I'm in a new home! When I came inside to check out what they had done, it smelled so fresh, and it was so clean! The windows were sparkling as well as all the mirrors. I would definitely recommend Elizabeth and her crew for all your house cleaning needs. read more

Brighthouse Cleaning did a fantastic job cleaning our house. They did exactly what was promised, showed up on time, did not bring a lot of people, and they used quality products. read more

Excellent service. Highly recommend. They even did a good job putting my stuff back where it was. I had to leave early and trusted them to complete the work. Excellent call. Trustworthy for certain. I will call again. read more

Elizabeth and her team are AMAZING! We've been moving into our new build home for the last 3 weeks. We found many things that needed some extra attention. Elizabeth made time for us and I'm so thankful! It was truly the first time I've walked into our new home and actually felt comfortable! Thank you for being the absolute best part of my day! read more

Elizabeth personally came to our home to provide an estimate and she was quick to reply with rates and schedule. Elizabeth also accompanied her teammate for the cleaning and asked all the right questions. This is our 3rd company for house cleaning and I must say Elizabeth takes the prize! She paid attention to cleaning items that should have been cleaned by the others. Our home looks like the day we purchased it!! I would highly recommend Elizabeth!! read more

I had another cleaning service in mind previously, but wasn't able to find a time to meet with them so I found Brighthouse Cleaning on Yelp. They were very quick to reply and scheduled me within two days. They arrived when they said they would and brought all their own supplies. They asked only for paper towels and some trash bags. Our home was in need of a deep cleaning and we received an excellent clean from this company. They spent about 3 1/2 hours from start to finish and did a very thorough job. The scrubbed the cooktop to be very clean and the bathrooms were also done very well. Our windowsills had seen better days before they came and now they are spotless and shiny. The wood floors look great too. We have no complaints and the way they folded our towels was very cute. read more

Elizabeth was great! They did an amazing job! The house looked and smelled so fresh, even my military husband was pleasantly surprised.

I requested a move-out cleaning for my duplex apartment. Elizabeth was very prompt with communication, something I always appreciate. Elizabeth estimated 2-3 hours to clean, but on the day of the cleaning, I got word back that she had finished in just about 1 hour. I thought, great, I'm glad it wasn't as bad or daunting as the cleaning had looked to me. A few weeks later, the property management company did the move-out inspection. There were several items required to clean still. I coordinated with Elizabeth for a trip back, and she quoted me $80... to re-clean what she and her team had missed. I replied saying I would do it myself if she was going to charge me to finish what I'd already paid her to do. I got no reply. I ended up driving an hour back to my old apartment to sweep the floors and clean the stove myself. Over a week later, I have still received no reply from Elizabeth. No "sorry, that's just our policy" or any kind of acknowledgement. Ghosted for asking to follow-up on a poor cleaning. I'll still give 2 stars, though, for professionality up until that point. read more

Brighthouse Cleaners - Home Cleaning Near Me - Fredericksburg, Virginia

Our Church needed a deep Spring Cleaning. We acquired Brighthouse Cleaning Service. We are happy we chose them. They are a team of dedicated, professional hard workers and their performance was outstanding. We are pleased with the results. Brighthouse Cleaning Service gave us a Bright Clean Church. Sylvannah Baptist Church Trustee Board read more

Elizabeth and her crew did a fabulous job for our move out cleaning! Beyond the reasonable pricing, she was just professional and did a great job! She stayed in contact with us from the time we asked her to do the job, 3 weeks out, until the time she finished the job, This place was in MUCH better shape when we turned it back to the owner than it was when we moved in. Do NOT hesitate! Hire this company and rest easy that the job WILL be done well. read more

I can't begin to say how thankful I am for Brighthouse!. My home was in quite a bit of disrepair. But Miss Elizabeth came in, she saw my concerns and she was very professional and I appreciate it. I would 1000 times over recommend them to clean your home! Thank you again! See you next time! read more

So far, so good! Unlike other cleaning services we contacted, the owner Elizabeth took the time to come and get to know us and our home. We really appreciated that personal touch. Beyond that, her price is great and we were extremely happy with the thoroughness of her first job! read more

I had the pleasure of working with Elizabeth and her staff. Elizabeth was very communicative and thorough leading up to the appropriate. On the day, she informed me well in advance that she was running a few minutes late due to a cleaning before mine. I liked that because it lead me to believe she will be thorough in her work. Upon arrival, she took a brief tour and was well prepared. She gave me a plan of attack and a rough timeline. For sanitary reasons she asked to use paper towels. I offered both paper towels and cleaning towels that I could wash afterwards. When Elizabeth and her team began working upstairs, I was able to work on my computer downstairs. Then when they moved down, I went out for a quick coffee, upon my arrival, Elizabeth and her team were wrapping up. They are awesome to work with and I highly recommend them. I am also reluctant to post this because I don't want to lose her to a much busier schedule! She is highly recommended and though I hired her for a pre house guest deep clean, I think I will have her coming back on a monthly basis for spot cleaning. read more

Needed cleaning service for very last minute house guest arrival and Brighthouse saved the day! Within minutes of my request for quote, Elizabeth contacted me and was able to fit me in on her schedule. Brighthouse worked quickly and didn't miss a detail! I am so grateful for their time and the excellent work. I will *definitely* be contacting Brighthouse again. read more

We had been busier than usual, and needed a home cleaning "reset". Elizabeth and her partner did a great job getting our house back to normal! Will definitely be doing business with Brighthouse in the future! Thanks! read more

Excellent service! Great value. I would recommend to anyone looking for a quick and reliable cleaning service. Very happy.

I met with the owner of Brighthouse and she was able to provide the service the same day. The price was very reasonable. Once the work was completed, I was so pleased that I am now a regular customer. read more

Just had my 1st deep cleaning with Elizabeth and another young lady. They did a fantastic job!! Am getting bi-weekly service as well. Will definitely do the deep cleaning at least once or twice a year. read more

Very responsive and absolutely love the results! I am so relieved to have found people who will listen to my concerns and needs and make it happen! read more

Elizabeth and her crew did a fantastic job! Highly recommend her services. Very professional and dedicated.