Paul was very accommodating and patient with us. Great customer service. He went above and beyond to help us with an issue.

I have been renting multiple units from Extra Space Storage, Dexter Street Cumberland, and am very happy with the management. It's always clean, I feel safe there, they have a variety of sizes and options available, and I believe my items are safe there. Price is reasonable, competitive with other places. I would recommend this place for your belongings! read more

Rental process was easy enough, but just got notice my monthly rent is going up 65% ! On a month to month rental increases are expected but a 65% spike starting in December is just a bait and switch banking on people not wanting to deal with finding new spaces and moving around the holidays. Which is my case is true. But I'm also looking for another space an you can be sure it won't be with "Extra Space" read more

my wife and I moved Into a smaller apartment 3 months ago and needed to get a storage unit. Extra space was affordable and convenient. However, today I got a notice in the mail saying that our rate is going from 95$ a month to 175$ a month. looks like we are moving our stuff out this month. This place is great for short term storage but I wouldn't recommend them to anyone looking for a long term storage solution read more

It's been a Joy to work with Jim and Dave! They were very helpful with explaining the moving in and out of my unit. The unit itself was an outside unit. It rained bad for a few days but none of my items were ruined. I will definitely be back if necessary! read more

My Fiancé and I went to look for a storage unit and was greeted by Jim who answered all our questions and helped out in all way possible. The team they have there are beyond professional, friendly and very attentive to one's needs, especially being our first time for a storage unit. Really recommend it there !! read more

Started off at a good rate of $180.00 a month, then a couple months after went up at $286.00 a month, then a couple months after went to over $300 a month. I called and talked to both a "manager" on a Saturday who was extremely extremely rude when I had questions about the upcharging. He said that is in the contract we can go up in price whenever we feel necessary. Which I intern said, seems a little shady, and at that point, he got very agitated and childish. Because I was giving extremely valid points, and why they should warn us a month in advance before hand, in turn he started almost acting like. Angry teenager. I asked to speak to the general manager and he said he wasn't there. Well, I could hear him in the background so I told him I can hear him. He finally put him on the phone and he too was extremely rude and condescending. I would've left so much sooner if I just wasn't waiting to move into a new house. I would give this negative stars if I could not because of the facility itself but because of the Immature, sad excuse of management that that certain facility has. I will go out of my way to make sure I do not recommend that place. I understand it's tough to get good help nowadays, but for the love of God, it was pathetic and sad. I almost felt bad for them as I was on the other line, listening to how they spoke to somebody over the phone. It's one of those times in life were you realize immature people say whatever they want over the phone when you're not standing in front of them. Again, do yourself a favor, do not use the storage facility on 197 Dexter St in Cumberland RI unless they change management read more

Beautiful location. Spacious, clean, and safe. Looks like a brand new facility. Wide open in-roads to enter the site. See David and team for friendly outstanding service! read more

Dave and Gary are the BEST!!! So incredibly helpful, knowledgeable, professional and just all around great guys. This was the first time we ever used a storage company and they made it easy for us. The best experience I have had with a company in a long time. I hope Extra Space realizes what a difference Dave and Gary make for its customers. read more

A first time storage user here and Gary and Dave were both extremely helpful walking me through the process of getting what I needed at a reasonable price. Facility is clean and easily accessible and the communal use hand trucks are a nice addition. read more

I bought a storage unit from there and if you do this....THEN STAY AWAY FROM THESE JOKERS!! One they are very strict on the 48 hours to clean out to the minute. Also they are very much stuck in the 1980s with only cash being an option, friggin nuts now a days that people are that far behind and cannot think at all about what year they are in! Also if there is a piece of dirt on the floor then no deposit back...........and I am not kidding about this! I buy so many all over the state and never ever been to a place like this, it was like going into a time warp. This is the worst company I have ever dealt with in my life and NEVER will be back! So pathetic!!!!!!!!!!!! read more

This is my first storage experience and it has been a great one. The process was a smooth one and both Gary and Dave were thorough with the explanation of unit sizes, insurance, and any other questions that I had. I would definitely recommend Extra Space Storage to anyone looking for an easy, cheaper way to store. read more