I am a devoted tenant! I love the hospitality, security, service, and warm, kind temperament that…read moreyou receive from the beginning of your lease until...I have been with HIDDEN VALLEY now going on 4years and I wouldn't change even for a smaller sum of money! I feel my property is well secured and safe!!! Thank You H.V.! I made the best choice for a locker & my vehicle!

I helped my brother manage a self storage place so, I feel that I have a decent understanding of…read morethe inner workings and have significant expectations on deliverables: cleanliness, security, access, & continuity of fees. Hidden Valley is top notch on all counts!

BE AWARE!!! Upon reading the other reviews it's obvious that this company runs a scam. After my…read moremove I received a random charge of $200 on my credit card. When I called to ask about this they told me there was a problem with their system and refunded me. This to me sounds like fraud especially since another reviewer claimed the same thing happened to them. My move was disastrous. One mover was smoking weed, not packing furniture right, leaving pieces left and right. The movers lost all the hardware for my bed frame and I was left with a pile of useless junk. They dented the walls, ceilings, scratched the hardwood floors, and ruined everything single piece of furniture. They also sat around for an extra 2.5 hours after the move was over so that they could charge for overtime. The movers told me that I could just file a claim for the damages and I would get reimbursed. After their 90 day wait period for claims turn around, I was denied of everything. Their quote is also a complete lie. There were multiple fees that were left out of the initial quote, making their final charge 3x more than what I was quoted. Do yourself a favor and go with another company. Edit: The company owner's pitiful response to this post is their way of pretending they care about customer service. Multiple emails and phone calls have been made since with no response from this company. They DO NOT care about their customers experience, only want your money. STAY AWAY. It has been 5 months since my move and issues still never resolved, they've disappeared and ignored me since getting their money.

Beyond a failure with more lies from beginning to end. Lie…read more#1 Climate controlled and clean. Your belongings are housed in a open air warehouse (old factory site) hot and humid in summer, freezing cold in winter. Also better hope the crate above yours has no liquids in it. They are stacked sky high one atop another. Lie#2 the extra money you pay to have them load your belongings does NOT make them liable for any damage incurred per their claims dept Lie #3 any insurance purchased through them covers NOTHING!!!!! Its just a money grab. Lie # 4 paying to have them unload your belongings does not mean they are liable either. They liaded my computer atop a pile of other boxes and then had it drop to the ground by accident and somehow they are not responsible for replacing or repairing it! Over 5000 dollars of damage incurred and their claims dept disavows all liability to replace or repair any damaged items. Seriously considering a lawyer! What a bunch of lying thieves!

Rented a storage unit in October at $118, which we had planned on keeping for years. After 3 months…read morethey increased my units price to $210. Almost $100, 100%, increase. The reason because they wanted to. Mind you not everyone's price went up. So now I am left with the choice to pay $1k a year more or move everything out. Keep this in mind if you choose to use them, at any moment they can raise you price to whatever. I completely understand prices on everything are increasing and it's a month to month contract but 100% increase is bad business. After reading other reviews it seems to be common practice; bring you in at a low price then increase the price exponentially once you have moved all your belongings in.

The rate was increased 125% in just over a year. After I called to find out when I was paid up…read moreuntil I received an email that I was moved out, which was days before the end of the month that I had paid for. I never gave them notice that I was vacating the unit.

After my previous review in which I pointed out that their advertised $169 10x20 is really $293 and…read morethere $299 10x30 is really $443 I got a call from their general manager who explained to me they raise their prices every 9 months on their tenants and there are people there now paying more than we were for those same units and he told me that everyone who signs up for these cheap rates will be bumped up to these exorbitant rates after 9 months. He told me that like it would improve the situation while at the end of the day these people were taking advantage of my elderly disabled mother on a fixed income for years and blame it on "industry standards". What a joke.

This facility is grossly unorganized. I cancelled my unit in the beginning of June so my last month…read morewould be August, and the manager said she lost my paper work and proceeded to charge me another $150 for the month of September. When I told her I was no longer living in the state she told me it wasn't her problem, and stated I would have to drive the 6 hours back to sign the paper again or she would send me to collections. After arguing with her for about 15 min she hung up on me. Also, if you get a unit here make sure you get the insurance. Because the doors are flush with ground, when it rains all the rain water runs under the door and ruins everything that's sitting on the floor.

Lucas and Colin moved a player piano for me. Everything went smoothly. Great guys and very…read morereasonably priced!

I contacted GetUpNGo in order to pick up a dining set and deliver to my home. Clarence answered my…read morecall and arrangements were made with a short period of time. Clarence and Daniel were very professional & also very careful with my furniture. Their rates were reasonable. I would highly recommend GetUpNGo.