Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

This place appreciates their customers and knows how to do business…read more I have had a unit here for several years. The manager Anthony busts his rear to keep the place clean, and take care of the renters. One time on a Sunday around6am, I went to see if they were open cause I needed to pick up some stuff, and there was Anthony, cleaning trash up on the site...on a Sunday, early morning. Gotta love it. Plus, if there is a problem they take care of it right away. This is just my experience, but if you ask me, this is the best experience I have had with any storage facility in many years and many different places.

I have had my rental unit at Superior Self Storage for 23 years. Just moved out. Anthony and his…read morecrew over the years have been wonderful - friendly, professional and caring. The facility is kept extremely clean. I always felt safe when there. I highly recommend Superior to everyone requiring additional storage space for business or personal use. Thank you to Anthony and crew!

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

The new manager Jonathan was amazing over the phone and in person! He was ethical, honest, polite,…read morewell-spoken, friendly, polite and professional with me! A very pleasant experience all around.

*** BUYER BEWARE OF MULTIPLE, UNEXPECTED, EXPONENTIAL PRICE INCREASES.***…read more THEY DID THIS TO ME, THEY WILL DO IT TO YOU TOO! -SINCE SIGNING THE LEASE AT DEVON STORAGE IN 2023, THE GREEDY PREDATORS HAVE RAISED MY RENT ALMOST 70%! - THEY HAVE INCREASED MY RENT TWICE A YEAR ANNUALLY AND WILL DO IT TO YOU TOO - IN 2026 ALONE, THIS COMPANY HAS RAISED THE RENT OF MY UNIT TWICE FROM $138 AND NOW AGAIN TO $165. THAT IS CLOSE TO A 20% INCREASE IN A FISCAL YEAR HERE ARE THE ACTUAL NUMBERS FORM MY ACCOUNT. 08/17/2023 $97.91 09/03/2023 $108.00 10/03/2023 $108.00 11/03/2023 $108.00 12/03/2023 $108.00 01/03/2024 $110.00 02/03/2024 $110.00 03/03/2024 $117.00 04/03/2024 $117.00 05/03/2024 $117.00 06/03/2024 $117.00 07/03/2024 $117.00 08/03/2024 $117.00 09/03/2024 $117.00 10/03/2024 $117.00 11/03/2024 $117.00 12/03/2024 $117.00 01/03/2025 $117.00 02/03/2025 $117.00 03/03/2025 $136.00 - 16.24% Increase 04/03/2025 $136.00 05/03/2025 $136.00 06/03/2025 $136.00 07/03/2025 $136.00 08/03/2025 $136.00 09/03/2025 $136.00 10/03/2025 $138.00 11/03/2025 $138.00 12/03/2025 $138.00 01/03/2026 $138.00 02/03/2026 $138.00 03/03/2026 $158.00 - First increase of 2026 by 14.49% 04/03/2026 $158.00 05/03/2026 $158.00 06/03/2026 $158.00 07/03/2026 $158.00 08/03/2026 $158.00 09/03/2026 $158.00 11/03/2026 $165.00 - TWO Increases in ONE YEAR (2026) See less

The gentleman in the counter was very helpful and the rental process is very fast and easyread more

Aundrea was amazing! She helped me out a few times while I was using their services and help me…read morewith the move out. She made this experience very pleasant & painless! I would come back just for her customer service

Skip this storage center unless you want to deal with outdated/run down units & price increases…read moremore frequent than any maintenance. Anita is a sweetheart and tries her best but we will be moving elsewhere for a nicer larger unit & locked in pricing!

If I could give zero stars, I would…read more We rented a 5x10 unit and filled it with well-protected furniture and boxes. Every piece of furniture was carefully wrapped in plastic and fabric. When we returned to retrieve our belongings, we were horrified to find the entire unit had been overrun by rats. The rodents had chewed through every layer of protection, plastic, fabric, and even into the wood furniture. All of our upholstered items were destroyed. Cardboard boxes were shredded, and rat droppings were everywhere. This wasn't a few mouse droppings in the corner, this was a full-blown infestation. We had to throw nearly everything away. As anyone who's used storage knows, it's already a losing game, you pay month after month while your belongings slowly depreciate. But Sentry Storage takes this to a new level. Here, your possessions don't just lose value, they're actively destroyed. To make matters worse, when I called to cancel the unit, I was told I needed to do so in writing. The employee on the phone even suggested I fax the cancellation, yes, in 2025. When I pointed out how absurd that was, I asked for the store manager to call me so I could cancel like a normal human being.

BEWARE. I am not a renter but hired by one to clear out their unit and I had the most unsettling…read moreexperience with a man claiming to be the manager so I came here to see what others had experienced. There were too many over too many years of accounts about this man's treatment. He yelled at me and threatened to call the police on me because I "broke a rule" that I did not know was a rule and over something I asked and confirmed was ok with the women at the desk about. I was calm and apologetic and he just escalated. I'm "banned" and never allowed to return. That is not going to be a problem.

I rented here for years. The last year this is what I found. Asked for credit due to damages. They…read moreare silent.

I almost don't know how to write this review, and the biggest reason why is that I feel like I…read morewould not be able to do my experience with Sierra College Self Storage any justice. Here it goes... Let's start with the fact that I had called SCSS on New Years Eve at approximately 12:30 pm, and I had come to discover that the office had closed about 30 minutes prior for the holiday. They offered to stay and wait for me to show me around. I had declined, but the offer itself was very generous! I had told them I would be back that week... Later that week, we had stopped by to take a tour of the place. Very, very, very, very clean! It was like it was a brand new facility. I had known about this facility for some time and remember when it had opened what seems like a decade ago and it still looks like it had just opened. The security features of the facility are top notch for its price level! I loved how each unit has fire sprinklers... you may say "Well what if your stuff gets wet?" I would rather it get wet than get burned, at least you can still tell what it was! The facility is well laid out, and they even make sure that plastic mats are laid down in each unit to minimize moisture! That's huge! In my opinion, the most important aspect of a storage unit is the management. I have yet to meet his wife, but Sonny is on another level of service. He is so nice, super accommodating, easy to talk to, and he runs a tight ship! When we signed for the storage unit, it was raining A LOT and was gusty, yet Sonny jumped into his cart and immediately cleaned out our unit and dried it off and left towels for us so that we could dry anything we needed. He really made us feel right at home from the very beginning. I can't say enough good things about this man. I have opted to bring in a check for all of my payments rather than opting for automatic payments so that I can catch up with Sonny and the rest of his staff.

I rented a unit for 6 months. When it was time for me to leave the managements demeanor changed. I…read morealso had rodents destroy my clothes. I have been waiting for a response from the storage company for over 2 weeks.