They raise prices randomly and blame it on market rates. The new customer offer is $1, with a promo…read morerate of half of what I'm paying and a "STANDARD RATE" of 75% of what I'm paying. Poor shady business practice. Just be honest and tell me what my rate is going to be instead of pretending like it's due to market conditions.

Just got set up with a storage unit and Riley was great to work with. Very efficient, and made the…read morewhole process easy and seamless. Units are affordable as well. I would recommend.

We are in the process of moving and needed a place for temporary storage. The manager was very…read morehelpful in our initial consultation of the size and location options of the unit. Very impressed with how clean and well lit it is. And I appreciate the "green" nature of the building. We've never rented a storage unit before, and Greenbox has set the bar very high! It was a great help to have the truck for our move in and it was easy to drive. Today, we had to rent a second, smaller, unit as we had maxed out the large unit we first rented. The manager gave me a great deal as we were already tenants and it's perfect for what we need. As I was walking back to my car though, I saw that somehow I had gotten a flat tire! Don't worry, my tires weren't slashed! There was a piece of metal embedded in the tread. Anyway, the manager, upon seeing me jack the car up, came out and offered to help remove the tire. This is a level of service that goes above and beyond expectations. While I hope we don't need a storage unit on a regular monthly basis, we will definitely seek out a Greenbox location the next time we're in the market for storage. Highly impressed!!

I was overcharged by Greenbox. When I moved in I was denied the free month because I was told I…read moreused the truck, only to find out a friend who rented the same time got both the free month and the use of the truck. I then told them a month ahead of time I was moving out and was made to pay for an entire month two days before I moved out. They then wanted confirmation of my move out so they can rent it again while I had the unit paid for for the entire month. This is $660. extra I've had to pay as well as they're going to re-rent my unit making them another $330. Very greedy practice. The manager was very unhelpful and gaslighted me when I told him I didn't ask for the free month at the time.

If I could leave a zero star review, I would. Made all my payments. Then scheduled my move out, and…read moremoved out of my unit. I've since moved away, but these people continue to call me and ask for money because I left one of their generic locks on the unit. They pretend that they don't have the means to remove it, while also pretending that I haven't moved out of the unit. They continue to harass me for money, while threatening to sell the contents of my unit, even though there's nothing in there because I moved out lol. Unprofessional amateurs.

I havehad several storage units in my past and this location has been the worst experience. Im all…read morefor increasing prices if it is to increase the value but that is not the case here. They increase prices for no reason. I went from paying less tahn 100/month to over 160/month. I've been trying to move my stuff since Dec 15th and cant get all my stuff out because the elevator is broken and wont be fixed until FEB. So basically my stuff is being held hostage and they are threating me with collections to pay the bill but I cant get my appliances out the unit. This place is RAGGEDY AND FILTHY, the bathroom is DISGUSTING, trash all over the place, the carts are never available, and I believe people are living there. There is no reason for rate increases if you aren't taking care of the property. I've been waiting on the propertymanager to call but all I got was collection calls. Even their insurance provider is TRASH. My unit was burgularized in Oct and my claim still isnt processed. YEP, my unit was broken into and trashed and their response was to increase my rate. Got to love customer service. Please DO NOT waste your time and money at this location. It hasnt done nothing but cost me money

We spoke to someone on the phone prior to going in person. The person we spoke to was extremely…read morefriendly and was able to answer all our questions. When we went in person, the person we spoke to was also extremely friendly and we were able to get a spot that day. Not only are they friendly, they do not price gauge you like other storage places. I love that there is 24 hours access and cameras. I know that my property is safe at their location!

Great check in experience and better checking out. Great fair prices and plenty of room.read more

I was getting my house ready to sell and needed a storage unit. The person who answered was…read moreprofessional and understood my needs. I was able to take care of the paper work and payment online which saved me some time during this stressful period. There were no additonal fees or hidden costs. The price quoted was actually the price! The unit was clean and I even found water and granola bars in my unit. I will definately rent from Castle RV and Mini Storage again.

I recently moved to Colorado and was in need of RV storage and self storage. The people who…read moreanswered my call, were professional, helpful and friendly. I found my RV space to be easy to back in and out of and the lot to be secure and clean. The storage unit was also secure and clean. They even offered my coffee!

This place is great! I loved the old management their but I do have to give it to Smart Cube…read moreManagement. Smart Cube management so far has been a very smooth transition. Each and every employee is very friendly and efficient. Chris has been exceptional to work with. Prices here are far better than the surrounding storage facilities (especially now under new management). Units stay pretty cool or warm because of the way these units are put together compared to all other storage facilities we looked at. Renting a Uhaul on site was an added bonus and again Chris was very friendly and again efficient renting that out to me.

The move in was easy. The move out? Not so much. After stopping in twice and telling someone on the…read morephone about my move out date, I was still called and asked why there wasn't a lock on my unit. My boyfriend with another unit had the same issue. We have both been charged another month now. When contacting the office for help we were told to "call back when some guy's name is here". Called customer service and had to submit a request for a refund even though the rep said it was clearly noted on the account what the move out dates were. Very disappointed!!

I just signed up for a climate-controlled unit here for a very fair price and I couldn't be happier…read morewith the location, the ease of access and the condition of the property. Kyle is fantastic and very clear about the details of the rental, and I plan on adding an RV to the mix as well soon and will definitely be storing it here.

Kyle and his team are absolutely amazing. You will not find better customer service anywhere. The…read moreday we moved into our unit, Kyle brought me cleaning supplies because I forgot my own and wanted to wipe down the shelving unit we planned to use. When I moved out he was so kind and generous as well. Access to the area was always very easy, the units are cleaner than you'd ever expect from a self storage facility and the prices are extremely reasonable. We had an indoor non-climate controlled unit but the units are built so well I would have guessed it was actually climate controlled. Plus, as an added bonus, you can get a great history lesson from Kyle and learn more about Castle Rock and the surrounding area! Amazing business that is locally owned and operated!

I have used them twice in the last 30 days for a UHaul rental. Our first experience, which was…read moreduring the week, was great. Super helpful and professional. However this past weekend was AWFUL...just AWFUL. The weekend staff was RUDE, UNRESPONSIVE AND UNPROFESSIONAL!!! What a difference! Hope the owners understand what horrible employees they have working on the weekends versus their staff during the week.

Crystal & Terrance went over and (way) beyond for my mom today, and we are so thankful. My mom got…read morelost driving her U-Haul, and Terrance drove out to find her & get her to the facility safely. Both Crystal & Terrance were lovely & professional. They recommended a great moving company that got my mom's U-Haul unpacked & packed into her storage unit in record time & they showed such care for her belongings. Thank you Castle Rock Self Storage!