Didn't think Extra Space Storage could get worse. I was so wrong. Went to pay my bill and saw an increase of $58. As I said in my last review, it's typical of Extra Space Storage to increase your storage rent effective on the very next bill. Called the office and told them that I received no notice of the increase. I was told they'd take off the $58 for the current month but it would apply to every month thereafter. The lady told me to allow 24-48 hours for the credit. I checked back later that day and the next day, and the credit had not been applied. Went to pay my bill and now there was a $53.60 late fee. Called the office and the lady there would talk to me and put me on hold and come back to the phone anytime I responded to her questions about the fee. After this back and forth, she finally put me on the phone to the person she was speaking to. This lady said she would not refund my late fee and told me the $58 credit had been applied the same day I called. LIES! Tell the truth, shame the devil and I checked the bill twice after my phone call and it had DID NOT have a decrease in the total amount due. I told her how many times I checked back to see if the credit had been applied. However, she dismissed what I was saying, insisting that the credit was applied the same day.
As for this current $58 increase, when I called at the end of March, I was told that my storage unit was below market value AND that I was still not paying the actual market value which was even higher. That means they were saying: 1) You're lucky we didn't increase your storage rent more than we did and 2) Since you're still below market value, we'll continue to increase your rent. Extra Space Storage will continue to lure in customers with a decent rate and then keep increasing that rate as often as they want. They'll continue until they're hit with a class action lawsuit.
I once had 2 storage units simultaneously with Extra Space Storage but the sudden increase in rent on a frequent basis was too much to handle so I got rid of some things and put everything in one unit. Even though they claim to be climate controlled, the basement units are hot and damp in spring and summer.
You've got to love Extra Space Storage replying to my initial review with "Mango, Thank you for the review. We are sorry you have had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Please contact our office at (866) 786-7243 regarding your concerns".
Been there, done that.
When you contact their office, you'll get a no help, but you might get some passive aggressive hostility and a headache.
If you're looking for a reputable storage unit, check every consumer website you can find. An employee at Extra Space Storage told me how much she made per hour, and it was surprisingly low. Screw you customers and pay your employees jellybeans. Capitalism at its finest. read more