I have used storage facilities for years. This absolutely is the best I have encountered. Well…read morerun, clean and polite.

Best storage facility around!! And lately the management has improved. I highly recommend themread more

The lady named Tracy that works there is wonderful, she is like dealing with a family member. They…read moreeven give you a free truck when you move in, super clean and the whole place is climate controlled. Highly recommend.

5215 Caldwell Mill Rd 35242 The facility is modern and well…read moremaintained both inside and out. It is much more like a professional office building than an industrial park. Easy code access lets me open the entry and exit gates using my phone. Motion sensor lighting is a plus too. The staff try to find solutions instead of just enforcing rules. Snacks, water, coffee and tea are lovely services they provide. Over the holidays they offer a stocked gift wrap area. I have packages delivered to the facility then wrap instead of doing such at home. Even though there are storage units closer to my home this facility is well worth a few extra miles.

From start to finish, the staff and management at Coolbox Self Storage was absolutely fantastic. I…read morecontacted their front desk a month before we moved and the manager, Ellen, was friendly, knowledgable, and helpful as she navigated me through our options. When we arrived in town, the facility was obviously well maintained and Ellen, who met us at the facility, was happy to help us make final arrangements before our items arrived. Even after our move-in, the staff at the facility worked with us to make our experience one worth extolling. We were genuinely sad to leave when we no longer needed the storage as the people at Coolbox are simply great to work with. I highly recommend this facility to anyone looking to store their things at the best storage facility in town!

Recently had to call around and get a storage facility for my parents. This place was in our…read morepreferred location. Customer service was amazing - from checking out the storage unit, showing us the security cameras, setting us up with a code for the access pad and tips for moving. They have two locations that are literally diagonal from each other across Morgan road. The pricing was also reasonable compared to facilities in Hoover.

Been renting from this place for years. Clean well maintained units and drive areas. Never a…read moreproblem getting question answered such as when looking to get a bigger unit.

The facility is well maintained and convenient to my location. Management is prompt to get back…read morewith you.

Very friendly and always accommodating!!! Would highly recommend!!!! Great value as well!!read more

Simple and fast rental, great service very flexible. Will definitely be renting here again.read more

I needed a place to store my RV for about six months while I was trying to sell it. The few…read moreinteractions I had with the staff were very pleasant, and the site was secure, convenient, and clean. No problems whatsoever!

We chose Valleydale Mini storage because it was convenient and looked clean....BIG MISTAKE! Last…read moreweek we hired movers to relocate the entire contents of the storage unit - which included the furniture for an entire apartment - and discovered that the majority of items had been destroyed by rodents. There were holes chewed in the couch with the stuffing pulled out. Both the couch and the love seat were unsalvageable. The boxes that had been taped shut and sealed were all chewed through. The packing paper was chewed up and there were droppings and blood EVERYWHERE. All the items we had hired movers to load up the truck had to be unloaded, inspected, most thrown away, reboxed, and reloaded - costing us hundred of extra dollars. As if this wasn't enough, when we contacted the office, the owner, Ron Owens, was very unhelpful but agreed to meet at the storage unit and look at the damaged sofa. Upon inspection, he said he had no responsibility for any damage in any of the units and the only thing he could offer was to "read the lease agreement". Needless to say, we are extremely unhappy after paying to have these items stored for the last two years to find that they were destroyed. This was a waste of two years of payments considering most items had to be thrown away due to the blood and feces covering it.

I had a poor experience with a moving company and needed a rental truck at the last minute…read more Metro's employees were so accommodating. They sympathized with me and worked to make my experience better than with the moving company. There were 2 guys that worked as a team to check me out and pull the truck to the front door for me. It was truly curb side service. It's a hidden gem nestled in the middle of a neighborhood. I'd recommend this place for truck rental for sure.

After a year of my belongings being in storage, I arrived to find mold on my sofa, my bed, my table…read moreand boxes of clothing. Unfortunately, there is a clause in the contract that states that the forced place insurance dues not cover mold.