Jacqueline provided great customer service. I would definitely recommend this location…read more MJ

Very clean and safe environment. Staff is very friendly and helpful. Price is great. I would…read morerecommend this to any college student during the summer or anyone needing some extra storage!

Just had my unit picked up today. I've had it for nearly a year and not one issue. From delivery to…read moreremoval, the process has flowed smoothly. Everyone I've spoken with during and within my rental have all been friendly, personable and helpful. My payments were automated and changes to payment methods (when needed) were effortless whether called in or completed online. The container was spacious, easy to access and to secure. If I had to do it all over again, I have saved them in my phone (and maps app) in the event I should need a unit in the future. This is a service and business I highly recommend. Thank you Attic Plus you were much needed and super convenient; whether it was steps out my door to enter my unit or the affordable price for having such a convenience, all has been appreciated.

I have been a customer since 2025 and up until now I have never been placed in auction status…read more When I found out I immediately reached out to the corporate office. I spoke to the GM and she informed me that my account was late due to a non-payment from way back in November 2025. All though the explanation made little too no sense I went ahead and made the 336 dollar payment because I still wanted my belongings. After making the payment the property manager informed me that they had cut my lock and replaced it with their s and she would have to escorts me to unlock my unit. When she unlocked my unit I immediately noticed that item had been stolen out of my storage unit. I had not been inside my unit in almost a year because I was out of town working. I noticed them and I was told that it was nothing they would be able to do an I would have a difficult time providing it. I would not recommend this place to anyone. I am very disappointed

I really am happy that I chose to store here. There are several places closer to where I live, but…read morethis one is well worth the 25-40 minute drive (depending on traffic) from where I currently reside. I originally chose this place because it is literally across the street from my new home. Plus, the cost is far lower than their competitors. The attentive and überly friendly staff, have made my choice seem like it was the absolute best one. You will not be disappointed when you choose this place to store your things. The office area is well staffed and extremely clean (the storage units are also incredibly clean--and I have had many storage units--even if this unit is not used for storing JUNK like the other ones were....I digress). The establishment is very clean, and I feel safer because there are video cameras all through the halls.

I just read a review from 3 years ago and it was the same situation. This company will prorate to…read moreget you in the facility. When the time came to remove my belongings I called and was told that the remainder of the monthly charge would be refunded to my account since I had paid for the month. I asked for a repeat of the information on the prorate refund to be sure and my sister in law was listening so it's not like I misheard the information. I made arrangements and moved my belongings out and called to ask about my refund I was told NO there is no refund. I wouldn't have paid an extra month and moved out had I known this. I was told the manager did not tell me there was a refund but he did. He kept denying the information I was given. He is correct there is nothing in contract about refund at the end or prorating only to sucker you in when you rent your space. I am not deaf and I had a witness who heard the conversation so with that being said I didn't write the review when this occurred since I was very angry at being mistreated. I feel that this situation needs to be spoken of to warn others of what can and will happen if you take the word of someone over the phone. Very poor services!!!! BEWARE!!

5215 Caldwell Mill Rd 35242 The facility is modern and well…read moremaintained both inside and out. It is much more like a professional office building than an industrial park. Easy code access lets me open the entry and exit gates using my phone. Motion sensor lighting is a plus too. The staff try to find solutions instead of just enforcing rules. Snacks, water, coffee and tea are lovely services they provide. Over the holidays they offer a stocked gift wrap area. I have packages delivered to the facility then wrap instead of doing such at home. Even though there are storage units closer to my home this facility is well worth a few extra miles.

From start to finish, the staff and management at Coolbox Self Storage was absolutely fantastic. I…read morecontacted their front desk a month before we moved and the manager, Ellen, was friendly, knowledgable, and helpful as she navigated me through our options. When we arrived in town, the facility was obviously well maintained and Ellen, who met us at the facility, was happy to help us make final arrangements before our items arrived. Even after our move-in, the staff at the facility worked with us to make our experience one worth extolling. We were genuinely sad to leave when we no longer needed the storage as the people at Coolbox are simply great to work with. I highly recommend this facility to anyone looking to store their things at the best storage facility in town!

Is it white glove service? No, but you're moving yourself. Moving day is deeply humbling…read more I have used this U-Haul location for several moves to and from college in Auburn, and just this past weekend for an in-town Birmingham move! I have never had an issue with anything here, they always have whichever truck I reserved online ready for me, always have the extra blankets and dolly available. Sure, customer service is just ok, but I've never had a blatant issue with anybody! It cost around $50 to rent a 10' truck for 6 hours. The 10' truck fit a queen size bed, couch, dresser, hutch, chairs, and lots of boxes!

Can I give this location a negative 5 stars? I ordered a truck and trailer to be picked up at…read moreanother location a week later because they claim to not rent them here. I VERY unhelpful counter person told me I would get a call 2 days before the pick up date to confirm. I did not get the call so I returned to the store where the same unhelpful person wrote some numbers on a piece of paper then scurried away. The paper informed me that the truck would be at a location 10 miles away and the trailer at a different location 25 miles away. He finally, after attempting to get away, gave me the number for customer no answer service. After 30 minutes of holding my problem was resolved by a VERY helpful lady named Ms Long.

Teri was outstanding! she was very professional and this location is very clean and organized. I…read moream retired military and very impressed!! thank u!

The property sits in a nice safe clean location and the grounds are very well taken care of. My…read moreunit was very nice and clean there were no spiders or dead bugs and my unit smelled very nice I. Very pleased with my storage. The office stagg is very lovely and helpful.