The workers here were very helpful and very quickly to help me reserve my trailer and to connect it…read moreto my truck. When I returned it the worker came out instantly and helped me disconnect it from my truck. And all the ones I had help me were all very nice and hard workers. It's a good location.

Great customer service at this location. Second or third time I've used them for truck/trailer…read morerental. My order is always there and there have been no problems. Always helpful and professional and prompt. The only problem I had was when I returned the last trailer in GA uhaul.com site was down and I couldn't share my location in order to complete the return. You also couldn't get a call in to them by phone. That was frustrating

I got their boxes for moving. The package of 60 boxes was awesome. Easy assembly & sturdy.read more

This company is extremely great. The Oxmoor store is so helpful and will not just rent you a truck…read morethey are true advisors. They really care and go the extra mile to make the rental experience a good one. I highly recommend them to anyone. If you are new or and return customer they are truly there to help you at all costs. They saved me money on gauging the size of my truck. I thought I needed a huge truck but they gauged the move perfectly. I rented a smaller truck and they saved me money. They also have Metro Storage. The guy there too was soooo helpful. They made my move a great one because it started with the truck.

I have dealt with them many times, from vans to box trucks with lift gates. Here is what you need…read moreto know about them. they treat you with respect and are very professional. Their vehicles are very well maintained and of top quality in their class and I have never had an issues, not even once. This is a great company and I really like how they put the customer first, They are so nice and easy to deal with, and again, all of their vehicles are top notch and so well maintained, I dont think anyone can compete with them. I would not consider anyone else for my business. they make the whole process seamless and easy and this is why homegrown companies will always do it better. I dont normally write reviews but they deserve this one. Just a great company with a great bunch of people working for them.

My husband rented a U-Haul trailer in Illinois to haul some stuff back to Alabama. He was…read moreinstructed to drop the trailer off at this location. The employee that helped us seemed confused that we were dropping off the trailer, but she did assist us. This location has a lot of trailers and trucks to rent as well as storage units. If we needed a U-Haul in the future, we would probably consider this place again.

Twice I've rented a vehicle and other equipment from this location and have had great experiences…read moreboth times. The latest involved Tercia. She's was juggling an another client while helping me and we both got what we needed quickly.

Reserved a truck 3 days in advance. I was called by an uncaring employee and told no truck would be…read moreavailable. We had less than 24 hours notice. They wrecked our plans to move by their incompetence. I do a lot of travel and I rent a lot of Enterprise cars. No more. I don't care if I have to pay $100 a day more I will never rent from Enterprise again and I will tell everyone I know to stay away from Enterprise.

We had rented a 15-passenger van for my daughter's 14th birthday from Enterprise 4 weeks in…read moreadvance. Went to pick it up and they did not have it 4 hours before her party. We called Mathew at Metro and not only was he able to supply a van at a minute's notice, but it was also nicer and cheaper than Enterprise. Metro will be who we use from now on for van rentals. They saved my daughter's party!!!

I only use this Budget location for my rental car, truck and moving truck needs. Yes, I drive 30…read moreminutes to this location only. I have rented 3 cars, 2 trucks, and 1 moving truck from this location. Their customer service is always great. Whenever I have a question they answer or find the answers out for me. They are always smiling and pleasant to be at work. Their vehicles have always been clean, and nice. I have rented from Avis, Hertz, Enterprise, and Thrifty. I have used airport locations and none airport locations. This Budget location always has the newest vehicles for you to rent. If you're looking to buy a specific car, and want more than a 30 minutes test drive. Give them a call and see if they have it available. They don't finance in house, but if you can get your own financing they can even sell you a vehicle when it's time. Meaning once a vehicle hits a certain number of miles, they sell it, auction it or etc. If you're looking for great service and great cars. This is the Budget to go to. All the staff gives great service. If you don't believe me call Budget and find out.

Absolutely gouging their prices. How can you have the same timeline for maximum $50 and have the…read moresame timeframe going across state for $155. 00 are you out of your mind. For some reason budget is still offering cross state rentals. Every other company being shanghaied to no longer to allow it. Don't be gouging prices just because you have an opportunity this is poor business and you will lose business because of it.

I had a 24 hour one way truck rental, dropping off at this location on 5/26/23. Turned the truck in…read more4 1/2 hours before the 24 hour mark yet was charged $103 for an extra day rental as they didn't "check in" the truck until 23 minutes after the 24 hour mark. Shady business practices is an understatement!!! I'm not sure if they thought I wouldn't notice the charge or if they are just incompetent but either way, I do not recommend using this location. Or if you have to, make sure you get documentation while there that you have turned your truck in. Local business locations like this give national chains like Penske a bad name.

I originally had a UHaul reservation at the Vestavia location and they completely screwed up the…read moretruck I asked for. 24 hours before my move, I canceled the UHaul and made a reservation at this Penske location. I called the front desk and they made sure I had a specific size of truck assigned to my reservation so it'd be ready for me in the morning. Justin was extremely helpful and personally ensured I got exactly what I needed. The process was quick, easy and straightforward. Truck rentals are more expensive here than other places, but I'll happily pay more for the customer service and convenience. The truck was clean and Justin explained the features to me before I left. Management has surely changed since the last review. I'd highly recommend!

Employee states they have U-Hauls available all the time, no need to make a reservation, showed and…read moreand there was nothing available