I need a trailer hitch installed on my Highlander. I have a u-Haul hitch, I need it installed and…read morethe electrical harness installed so we can tow our utility trailer. It took effort to get this scheduled. Note that when I made the appointment, it began online. There were 2 harnesses to choose from. I have no idea which one to pick? Also, I had to pick I needed the hitch when I didn't. I already had a U-Haul hitch. So it wasn't actually possible to schedule exactly what I needed online do I called and talked to the national call center then the store. This was unusual since I had a U-Haul hitch, so I only needed the installation and wiring harness. They installed the hitch but no wiring harness. Ugh. So frustrating. So now I am stuck here another hour. They apparently had to remove a splash guard in order to attach the hitch. They threw it in the back of the Highlander with no explanation what it was and why it wasn't put back on the vehicle. So I had to bring it inside and ask.... Frustrating. I told the person behind the counter that their communication to the customer needed work. When completed, I tested the wiring harness in one of their trailers before I left. Because I live 30 miles away and I certainly did not want to come back if it didn't work. It was working ok!

Yesterday, my husband and I rented a van from this U-Haul location. Our Kiwanis club had a toy…read moredrive and we needed it to help with the toy collection. Anyhow, I set up the rental online, which was easy. I also went ahead and uploaded our driver's license information and that drastically helped when we went to pick up the van. Everything went smoothly in regards to picking up and dropping off the van. Here's where they lose a star. There was a sign that said masks were required to enter the store, but NONE of the employees were wearing a mask. This was concerning to my husband and me. We wiped the van down on the inside to make sure it was clean. I'm not sure if I'd rent from this location again. I'd prefer one of the locations closed to my home if they vehicle I need.

5215 Caldwell Mill Rd 35242 The facility is modern and well…read moremaintained both inside and out. It is much more like a professional office building than an industrial park. Easy code access lets me open the entry and exit gates using my phone. Motion sensor lighting is a plus too. The staff try to find solutions instead of just enforcing rules. Snacks, water, coffee and tea are lovely services they provide. Over the holidays they offer a stocked gift wrap area. I have packages delivered to the facility then wrap instead of doing such at home. Even though there are storage units closer to my home this facility is well worth a few extra miles.

From start to finish, the staff and management at Coolbox Self Storage was absolutely fantastic. I…read morecontacted their front desk a month before we moved and the manager, Ellen, was friendly, knowledgable, and helpful as she navigated me through our options. When we arrived in town, the facility was obviously well maintained and Ellen, who met us at the facility, was happy to help us make final arrangements before our items arrived. Even after our move-in, the staff at the facility worked with us to make our experience one worth extolling. We were genuinely sad to leave when we no longer needed the storage as the people at Coolbox are simply great to work with. I highly recommend this facility to anyone looking to store their things at the best storage facility in town!

This is a great place for your stuff. Very clean, good lighting for after dark use and the staff…read moreis wonderful. I highly recommend this facility.