Exton Nissan said in a response on my original review that they would diagnose the 2015 Dodge Journey that has been misfiring on cylinder three. GF took time out of work to take it in. After an hour they said yep it's misfiring on cylinder three! Not why, not what needs to be fixed. They simply told her to take it to a dodge dealer to get it looked at. WILL NEVER BUY A CAR FROM THEM AGAIN! read more

I bought a 2013 nissan rouge 2 months ago for 20k. they said any issue come to us. after driving for a week i noticed steering wheel was shaking. took car thrice to their shop. everytime they said its normal. checked with other mechanics and got to know it had an issue. asked nissan to take it back and they priced it 13k. lost 7k in 2 months and their reason was new car is launched so price went down. really really bad service. dont go there. read more

I got a new frontier from a dealer in Delaware the truck must of been a Friday truck it had a Leakey headlamp bolt heads broken under the bed and a cracked piece of plastic allowing a/ c water to drip inside the cab . Extinct Nissan service took it in right away got me a rental car and fixed it right away after Nissan sent the good parts . I had bought 4 new trucks in the early 2004 2005 and one used car from them in 2013 there sales ware great to deal with . I would of bought this truck from them but they didn't have what I wanted read more

My family recently purchased our third car from Exton Nissan. Zac Miller is an outstanding salesman. His attention to detail, thoughtfulness and professionalism made this experience smooth and pain-free. Chuck DeSantis' friendly demeanor added to the personalized service we received. My daughter and I were a little intimidated going into a dealership on our own to purchase a car. From start to finish, Chuck and Zac's customer service totally put us at ease and alleviated any stress we were feeling. We'll definitely be repeat customers for many years to come! read more

I found it strange to see so many negative posts about this dealer. Just under a year ago I was searching for a newer minivan or SUV. I had gone through several dealers and driven a few cars when I went to Exton Nissan to check out a Quest. The sales staff was welcoming and up front and Dean let me take the car to show my family and have my mechanic check it over. I brought it back, slept on the decision, and decided on the Quest as the most practical choice. When I went back I had the usual back and forth over cost, financing, and payments but came away very pleased with the deal from Jeff and my purchase overall. Today I went in for my first service appointment and was again treated very well by everyone I dealt with. I had my traction control and brake lights coming on and off for a week and had explained what was going on and what I needed over the phone before I visited. Brandon walked me through what they were going to do and explained what costs I could expect but assured me that he would contact me before anything major was done. I brought it in at 8am and he called with great news by about 10:30am. They did not need to run a diagnostic for the brakes and traction control because the technician found that the brake fluid was low and causing the lights to trigger. Brandon also explained that it passed inspection but informed me of the things that I would probably need the next time one of which I already knew about and had anticipated. They were honest, up front, and didn't do anything that was not yet necessary. Brandon then reminded me about my free oil change that I had not yet used and before he went and brought my car around from the opposite side of the building for me! Thanks for the positive experience! read more

They have the worst service department. When you get a brand new car fixed and when you find problems with the part that was replaced they claim they never touched that part when the invoice stated they touched it. Then they look for other excuses on not to correct the problem. Never buy a car from here or take in for service. read more

Salesman was pushy and lied. Settled on a price, came back and accused of agreeing to a price he raised over $50 monthly. Couldn't wait to leave. read more

Worst customer service ever! Do not expect a call back from this dealer. Do not expect a welcome when walking in the door. Do not expect a vehicle even after they have taken your money. What you can expect is a complete lack of care, concern, and professionalism towards the customer. Buyer Beware! I went to this dealer to start a new lease. For 7 days straight they promised me a car they did not have even after taking my deposit!!!! I was able to find the car I wanted at another Nissan dealer with no problems at all and was completely satisfied. If you are seeking a Nissan vehicle do yourself a favor and go elsewhere. My experience at Exton Nissan was filled with frustration, stress, and disappointment. read more

Sorry to say that at least one of the Service/Parts folks are what you would expect, rough around the edges and borderline rude. The real shame is the prices for parts, which is probably industry wide. They wanted 150$ for a tail light assembly. Then there would be who knows how much for labor, and the the time you would need to leave the car there. I bought a new light on line for 40$ which included shipping, and took 7 minutes to replace it myself. read more

I bought car Nissan rouge one this year. First maintenance service for 5000 miles was free and no problem . Second time for 10,000 service I was asked to pay $58 for the oil change and tire rotation. After I told them it should be free for first year maintenance service. After They checked and said it is only free for oil change, not for tire rotation. Eventually they didn't charge me this time. I called them back to clarify what is covered for the first year service. The answer is for oil change only. I wonder why there is a difference for each service read more

Saw a truck online I liked. I texted them and they said come in and see it. When I did it turns out it was at another dealer but they could bring it over another day. While you're here let's work out financing. Sleazy thing to do. I had to leave a 100 dollar credit card deposit on a used car I hadn't seen. That was stupid of me. I did end up buying it. They said they would put new tires on it for free. Old ones were pretty bad. I was told new tires would be in thursday. No call so Friday I called. All inboxes are full for my salesman. Eventually get a hold of him he says he'll call back in 20. Never calls. I drive 45 min and ask him in person. He says Tuesday they'll be in. He also forgot to give me my credit card deposit from when they held the truck. I reminded him twice. When I went in I asked for it. He said it would go back on the card mon. When I wrote this on Thursday it was not refunded yet. I'm really tired of getting jerked around. There's no way to count the amount of times I called Anthony Jordan, my salesman. I posted this review early Thursday morning. Finally I decide to call a manager Thursday at lunch time. Vinny was very helpful and said I could come in Friday for tires. He put the money back on my card too. After we talked he saw my review. I got a voicemail saying if I want tires I better take my review down. I called back and explained I can leave a review and you will put my tires on because new tires are in writing when I bought the truck. He apologized and was nice after that. I took my review down temporarily because I just wanted my to get my tires and be done with this. I went in and they put them on. Everyone was very pleasant. They forgot to put my valve stem caps back on so I had to pick up new ones. Very stressful frustrating experience. I'm just baffled as to what the plan was originally. There was no chance of getting my tires or money if I hadn't contacted a manager. Inly reason I'm giving it 2 stars is other than the threatening voicemail the manager was helpful. IF ANYONE AT EXTON NISSAN READS THIS PLEASE DON'T CONTACT ME. IT WILL BE CONSIDERED HARASSMENT. read more

Never go here for Service! I had a noise coming from my Nissan Quest. I went to a tires plus and he asked me to replace the Power Steering Hose and gave an estimate of $800. I wanted to check with the dealership so I went to Exton Nissan. The Service Manager Dave said that only the clamps need to be tightened and this is confirmed as his Nissan Experienced technician knows what he is doing. So we asked him to do this. One week later same noise came and my wife went to him and now he said that the Hose needs to be replaced as it was leaking and due to the leak now the pump and rack are leaking and gave us an estimate of $4000. This is a very horrible experience and I am going to call the Consumer Support group tomorrow. read more

Promised a lease for $200 per month on email and on phone but when we reached there after driving 1.5 hrs and spending another 1.5 hrs with the sales guy that same lease went up $229. oh, we mad mistake so take the lease at $229 or leave it. I have email saying "The money factor is .00168" for the lease. At the dealership, this changes to 0.002. Please look for other dealers instead of wasting time here. read more

So I bought a car not even 90 days ago. so far this car has been back there a couple times to have it fixed, it now has something wrong with car, so I call a different dealership to get if fixed, they ran the VIN number and say I don't have a warranty, exton Nissan never told me this nor was I offered a warranty on the car, I got a warranty that covers the wheel and interior but NOTHING else, Talk about getting snowballed, I call them and they say o well you can buy one now!!!!! is this how Nissan operates? They don't car they just want to make a sale? Ridiculous !!!!!!!!!!!! Notthing was explained correctly, who buys a warranty for 5 years on rims but not the car itself read more

Do not come here for service or are expecting the dealership to treat you as anything other than a nuisance after you've purchased your car. I've routinely made appointments for service only to find myself waiting absurd lengths of time to have it performed. Once for a state inspection, emissions test, oil change and to plug a hole in a tire: - Arrived at 7:45AM for an 8AM appointment. - Didn't hear anything until 10:15 AM - over two hours later. - Declined any repairs, which weren't needed to pass, so it would only be an oil change and to plug the tire. - Did not leave until almost 11:30. What are these appointments for if I'm waiting 3 and a half hours almost for something that should be done in less than an hour? Also on this same trip they supposedly changed the battery in my remote starter. 6 dollar charge. What do you know? Car is still telling me the battery is low and sometimes doesn't remote start. Email to Chuck DeSantis, General Sales Manager, was not answered. Email to Bob Inglido was answered and a free oil change was offered. I appreciate the apology and offer for an oil change from Bob but I'd rather just take the refund. No further contact from Exton Nissan after that - over a month and a half ago. Less than 3 years in the car needed a new alternator. No charge except the 30 dollars for a rental if I wanted to work that day. Will not be back to purchase or for service. The Altima was fine and is a good car. read more

Do not TRUST these people. Their service department screwed me over bigtime and after calling them out on several coupons they did not honor. Now 2 weeks later still waiting on their puny refund check in the mail. Didn't know they chiseled out checks in stone real high-tech accounting dept over there as well. Their management must have needed the extra money for their golf games. I will use local mechanic from here on out. read more

We went to Exton Nissan having already picked out the vehicle we wanted to test online. We arrived at the dealer and while waiting for our salesperson, another dealership employee met us at the door and inquired as to what vehicle we were interested in. After answering his inquiry, he told us that he had just sold the vehicle to his daughter 30 minutes prior.....really??? That was a very odd response!! Immediately my wife turned and left the store and I remained....literally stunned at what just happened!! As I turned and headed out the door, was I stopped or did the employee even attempt to offer a different vehicle....no, and no!! Someone did come out to the car and said that it was available, we drove it but needed to sleep on it as it was later in the evening. The salesperson said she would keep us updated on its status and 30 minutes prior to our next day appointment, I received a text stating that it sold and could we find another vehicle for you. I said no. I have bought many vehicles in my lifetime and this was by far the worst display of customer service I've encountered. We felt that they didn't want our business, they showed us that. When they were scrambling to "find" the vehicle for us to test drive it, the employee who said he sold it to his daughter just stared as us like we were from Mars and did not apologize....you know why? Because there was no error. So we went on and bought a more expensive vehicle two weeks later. Never again Exton Nissan, even if you were giving away vehicles. read more

I had an unpleasant experience with Exton. I was emailing with one of their team members about a possible deal on a used juke. I was set to test drive and purchase when the associate had the manager contact me to discuss details of the "deal" I had thought was well and possible to this point. The manager had no interest in the deal I thought was considered and even closer to finalization. This was not the case and the false illusion of the deal was what led me to communicate. Associate & Manager had different facts about the certification of the car, and while the associate was pleasant I thought the manager was more concerned with selling the juke at their aggressive and competitive sticker price of 18,988 (which was more than similar jukes I have been looking at.) When I emailed about the falling out of the possible transaction the manager called and "tried" to make the matter better, referring to my email as threatening.Based on the customer service experience I had the pleasure of having with them I would be reviewing them poorly is not something I found threatening but adequate to the false illusions on my offer I was given, the poor communication when it came to the offer and the ineffective means to find a reasonable deal for the vehicle. Note: In the call, The manager offered me a whole $30 to drive 200 miles & free oil change if I purchased. read more

After spending entire Saturday, we got descent price quote and signed the deal sheet. We paid down-payment and got car under my insurance. Finally my son was happy to get car keys, almost at closing. Sale rep said that they won't be able to complete the lease papers today as there are some other people in line and ask us to come on Mon to complete paperwork. My son was driving the car over weekend and when we came on Mon to complete the lease, they increased monthly payments from $225 to over $300, saying that we are not within 1st tier to get it for $225. We were so disappointed as Sales rep had run my and my son's credit score on Sat and made an offer based on that. Further more manager asked us to return car keys and did treat to call the police as the lease not signed yet. If anyone had similar experience in this dealership, please contact me for joint action. read more

I worked with one of the sales people, Marc Ferry, for almost a week on the details of leasing a new car. There were quite a few numbers games and some "mis calculations" that left a bad taste in my mouth, but he seemed up front each time and he's the only reason they are getting any stars at all. The biggest jerk was actually a manager, Alex, who was so rude and unpleasant, he even told us to just forget about getting a car numerous times after we had agreed on a price. He mis quoted their standard end of lease purchase fee (which the finance staff stated has not changed in 3 years) and was angry when questioned about the change on the contract. He shredded the initial paperwork before the contract was signed and refused to reprint a copy for my records telling me that I wasn't serious about getting a car if I needed a copy- a total jerk! I would have walked away right then if Marc hadn't worked to get the exact car in for me that I wanted. I'm not sure I'll return for service to this location, even with the free offers. Nice sales guy, despicable manager, he shouldn't be in customer service anywhere. read more

I only picked one star because I don't think I would have been able to write my comments without at least choosing one star. This is by far the worst dealer I have ever dealt with in my life! They are a very unprofessional staff also rude and uneducated. I could go on with all the details of my horrible experience, which i will if someone reading this review wants to know the details, but suffice it to say that i would not recommend this dealer to anyone and as a result of my experience i will never buy or lease a Nissan product again.Ever! read more

I'd recommend them for service a quality dealer and they do go to bat for you. I have to say Jo Miller is one of the nicest people I've dealt with. Exton Nissan is a high quality dealer read more

My experience here was positive from start to finish. All the staff that I dealt with were pleasant, helpful and customer oriented. Melanie Wisniewski in particular was great. On the night that I was supposed to go out to their location and pick up my truck I was have problems getting a ride out there. She picked me up at my house in the truck and we went back to the dealership and finished the deal. I thought this was extraordinary. I would recommend her and this dealership to anyone. read more

My friend and I called Exton Nissan after Watching their infomercial. I Spoke with John Marine who told me he would take care of my friend an I upon arrival. Upon arrival we were immediately passed to Hope who said she was new to the business. This was obvious. We wanted to lease a V6 engine car, we were taken for a test drive in a 4 cylinder Altima, which was obvious. She apologized for the mistake then after many price payment requests with the guarantee 2k for trade in she kept saying she would get us into an Altima or maxima today. All this while closing time (after 5) 6pm quickly approaches. Finally, presents us with a payment twice what we told her we wanted to pay. Then she wants us to talk to her manager who can give us a price. How do you squeeze 10k into the payment we told her we wanted? We gave her the benfit of the doubt but should have walked after the first request for pricing but she couldn't get her lease deals right, her cars, colors or engines right. The infomercial is a scam to get you in. Total waste of our time. Buyer be ware when it comes to this place. This is the first review I have written about any establishment to give you an idea how bad this place is! read more

I'm not at all surprised by the awful reviews for this dealership. I came in and sat down with Steve Capano. At first, he seemed very friendly. But as the sale went on, it became apparent that ALL he wanted was "the sale." He didn't listen to what I was saying, kept picking vehicles that were the wrong color, way out of my price point, and simply would not take no for an answer. He continued to run off to the lot to pull up different vehicles without telling me and when I declined, he rolled his eyes and gave me an attitude. When I firmly stated by the third car that I "wanted to think on it" he walked in the showroom with all three papers and said loudly to the whole showroom "Guess she's going to go home with three papers to think on it and use them for darts!!" I've never been so appalled. From his desk I overheard him talking about me to a bunch of other sales guys, even telling one to "Shut the F**k up". I'm appalled. I hardly could shake his hand by the end I was so mad. I've never had an entire showroom make me feel like that, with all of them staring me down when I walked out. But honestly after reading all these other negative Yelp reviews it makes perfect sense why I was basically the only customer in there - WHAT A JOKE!!!! Don't even waste your time! If you don't buy on the spot they'll make you look like an idiot. Learn how to sell a car the right way!!!! read more

I would recommend this place to a friend easily. I went in looking for a specific value for my trade and thats what they gave me and they also listened to exactly what i wanted in my new car. No hassel. read more

I really just wanted to thank Exton Nissan from the sales staff to the sales managers and the finance team. I do not have the best of credit so walking into a dealership can be quite intimidating. I was greeted with smiles a welcoming attitude and a can do effort. My sales person Anthony kept me informed during the entire process and was always checking on me this long and tireless process. I have no idea how they got it done but I drove off in a car that fit my needs and wants that wasn't forced down my throat. Thanks again Exton Nissan I will def be returning with better credit to get one of those brand new Maximas. read more

Willie Nelson was an awesome sales partner. He was professional, resourceful and thorough. Ask for Willie when you're at Exton Nissan!

So I filled out an application for this dealer to buy a car. Received a prompt call back from Gwen. I answered and had a 30 minute conversation with her being very honest regarding my financial situation. I was told that there would be no trouble making a deal with all the information that I had given her. I went and the salesman was very sweet. The manager however was rude. Even though I was 100% honest on the application it seems as though Nissan doesn't have to be 100% honest with trying to bait you into their dealership to have you buy a car. I would never do business with these people because I feel it was very unethical how they attempt to get business. Save yourself the time and bypass this dealership. read more

I had a great purchase experience here. After visiting a few different Nissan dealers, I knew exactly what I wanted and what I was willing to pay. This was the nicest of all the Nissan dealerships I visited in terms of appearance and customer accommodation. I also can't say enough good things about my salesman, John M.. Really nice guy. John, the sales manager, and the entire team made the purchase process smooth and painless. I also got a great deal. I live too far away to make this my regular service location, but I would definitely go back for another purchase. read more

My experience was great! This is the first time I bought a car and Elizabeth Erikson walked me through everything! Thank You So Much! Will be back! read more

Wish I had read reviews about this place before I wasted my time showing up. I drove 45 minutes to this dealership to see a used car they had on the lot. After arriving to this, all be it, very nice looking dealership, I was met and promptly shown the car. After test driving however, we sat down and immediately were pushed into the pricing discussion. The dealership were unwilling to negotiate A PENNY on this car that was already $1,000 above market value. They also weren't willing to give me a written statement of dealer fees that I'd be forced to pay. I trusted my instincts and promptly left after realizing that they were seemingly only concerned with themselves. A few days and 12 spam phone calls/e-mails later, I read reviews and realized I wasn't the only person unsatisfied with this place. My experience leads me to believe that they're only concerned with their profits. The staff were friendly enough, but I wouldn't buy a car from this place even if it was my last option. read more

We bought a Rogue at this dealership recently and will NEVER buy another car from them again. Once we drove off the lot not one of our phone calls over the course of a week were answered in response to an issue ...after the second week went by, we thought they may respond to the BBB, but - no surprise - they are not members ... they finally responded after we contacted Nisson NA. This is not the way to do business ! read more

My experience at exton nissian in leasing and buying a car for the most part has been good. There were some issues that came up but the staff and sales rep Brianna worked to resolve them. There are no perfect dealerships. Each has there own set of issues, but the difference is those that help you resolve each issue and go the extra step to make sure your problem is resolved and your happy. Thank you Brianna!!!! read more

I would not recommend this dealer. Will completely try to cheat you out of your money. Went in for a used Nissan Xterra I saw online, and did not like the vehicle. The sales rep Kamran tried to sell me a Lincoln Aviator and told me it was listed at 15,000. I told him that was too much and he brought in his sales manager Scott. They brought it down to 12,000. I literally almost signed when I thought something shady was going on. Left the dealership and checked online at home and THE EXACT VEHICLE FROM EXTON NISSAN was posted on Cars.com for 9,000. They saw a woman, her mother, and her sister and marked up the car by 6 THOUSAND DOLLARS. Don't buy from here. You will get cheated out of your money. read more

Took my Altima there for State and Emission Inspections. The service adviser told me I need new rear brake pads and they need to be changed soon before the rotors are damaged. After confirming the car would pass inspection, I declined the brake job since that is something I can do myself. Bought brake pads and was surprised when I took off the wheels to find that the pads still are at least 3/4 there. If I wasn't a DIY'er I would have said ok to the brakes and would have been ripped off without knowing. Don't trust these people. read more

Exton Nissan was very good when my car's heater fan broke. The car s currently leased and only two years old so I was a little annoyed but Gaspar Rodriguez offered a loaner car and they fixed the problem the same day they received the part from Nissan, read more

The service I received at this dealership was terrible! The staff was awfully rude and they only care about the money in their pockets! There were three open recalls on my vehicle. I received a letter from Nissan North America explaining this to me. Due to the danger my car placed me in they offered me a loaner vehicle until my vehicle could be repaired. I was told the parts to repair my car had arrived was harassed with rude and childish phone calls and emails threatening to not pay for my loaner vehicle and that they would report it as stolen because due to my schedule I was not available until the weekend. The service manager Mary Jablonski proceeded to argue with me over the phone and told me she did not want to pay for a vehicle any longer since the parts came in and I should just take off of work so she didn't have to! Instead of having a professional team member pick my car up for the repairs this dealership made me drive my hazardous vehicle to their location myself. I did not make it to the dealership because on my way there my vehicle caught fire and exploded in the middle of the highway. Now I am left with no vehicle and they do not care at all they are just happy they don't have to pay for a loaner vehicle for me to drive anymore. I do not recommend this dealership at all because they do not care about the customer just the sale! read more

i wasn't a fan of the sales rep and ultimately purchased elsewhere, but what kills me is that i can't stop getting emails from them!

I had a positive purchase experience with Nissan - it was hassle free and I didn't feel like I was being pressured by their sales people. Since then, I've used them for my regular maintenance and have been satisfied with the service. The total always comes out to LESS than I'm expecting which is a very nice change from my previous auto-maintenance company. read more