Perfect from start to finish! I called about a 2026 Platinum Rogue I saw online. While they did not have that car on their lot, they had the identical car brought to the Exton dealership that day. I worked with Dean and Gabriel. I went in the next day for the car, it was a seamless process. Gabriel was probably the best salesperson I have ever dealt with when purchasing a car. I highly recommend him, and the entire team at Exton Nissan. read more

Online sales person lied about the price and models. But instead of apologizing, the owner Mike yelled at me, trying to corner me and blame me for trusting the online salesperson. The sales person at the dealership also yelled at me when I mentioned about potential paying cash after I asked about 0% finance questions. Whoa... I'm so glad I didn't give them a business. If there is minus star, I will give -1 million star. If they could lie to customers, I guess Google rates are also lies. read more

horrible service, horrible communication. when I finally got in touch with someone to check on the status of my vehicle, they were very rude. I don't care if I have to drive an hour away or to buy another car I will not be coming back to this location for purchasing or servicing my Nissan. read more

I believe this dealership, and the salesperson Jessica Bliffen, took advantage of a 89 year old man who clearly should not have been sold a car. He arrived spontaneously to their dealership upon learning his old car would not pass inspection. He arrived walking with a cane and in a mental state where he should have already had his license taken away (dr wanted to introduce the idea slowly). She sold him a next-to-new car (7964 miles) on-the-spot without giving him time to think about it, go home and get his title for trade in, to go to the bank to get the funds and perhaps speak to his wife and family about the idea. Instead she drove with him to his bank to get the funds immediately. Within a week he had already dented and scratched the passenger side front and back doors driving too close to a curb. Three months later the doctor took away his driver's license. Now, six months later he has finally signed over the title (stubbornly because he wanted to drive his new car) and I need to sell the car that has lost $8,000-10,000 of value from what he paid (overpaid????!!!) even though it only has an additional 1500 miles on it. My father was taken advantage of by this dealership. When I called to register a concern with the sales manager, Jeff Petka, he argued with me and then hung up on me. Clearly, they have no ethics. Think twice about supporting a dealership that takes advantage of elderly people. read more

Impossible to get to a live person in service to set up appointment. Tried calling multiple times...voicemail full. Tried online system that cannot find me despite having been there with 2 cars. Text - AI response that says somebody will call but they don't. Guess my business is not wanted so will go elsewhere...,also will be last cars purchased there....plenty of other non-Bush group dealers to choose from. read more

In January 2025, my vehicle started experiencing acceleration problems and a check engine light. I took it to Boss Automotive in West Chester, PA, where they diagnosed the check engine light code as a throttle body issue. Despite their thorough inspection, they concluded that the throttle body was in good condition. The mechanic tested and cleared the codes.Two days later the problem returned so I decided to seek a second opinion, I did a google search and found Exton Nissan, I dropped my car off at the dealership and two days later they informed me that the throttle body needed replacement. I was told it would cost over $900 for this service on January 29, 2025. I paid and agreed based on their diagnosis to replace the throttle body. On March 5, 2025, approximately one month and five days later the same issues resurfaced. Car not accelerating and check engine light on. I took the car back to Boss Automotive, and their mechanic confirmed that the original error codes were still present. Based on their diagnosis initial diagnosis by Exton Nissan the codes are to replace the throttle body.I reached out to Exton Nissan, since this was the same issue that happened before and the codes are the same and the throttle body was replaced. I was informed that there was no warranty on the throttle body, I expressed my dissatisfaction with Lauren, the assistant service manager, that I just replaced the throttle body a month ago and that I believe my car was misdiagnosed because the codes are the same and if I replaced the throttle body why would the codes be saying to replace throttle body, Lauren stated she had to speak to the Service Director and would call me back, she then called me back 15 mins later and advised me to bring the car in for further inspection. I asked Lauren if the dealership would tow the car because I believed the issue was due to improper diagnosis on January 29, 2025. She advised that if the issue was different, I would have to pay the towing cost. I insisted that I didn't believe the issues were different and that the problems stemmed from the original issue. She said she would call back once the car was diagnosed.On March 7, 2025, I received a call from Lauren at 9:45am stating that they did another diagnostic test on the car and checked the the throttle body and it was was functioning correctly, the issue they found was the wiring is bad and the repair estimate was nearly $1,000 and take 3-4 hrs.I expressed my frustration with what I perceived as a misdiagnosis and poor service. Lauren assured me she'd escalate the matter to the service director and contact me. However, after waiting five hours without a call, I called and Jason answered the call, he provided me with the repair estimate and when I expressed my concerns about the misdiagnosis he stated he wasn't involved in decision-making and could only provide the cost of fixing my car because Lauren left early due to illness, and he was the only person in the service department at the desk and he was doing the best he could.I requested to speak to Joe Spiller, the service director, but my attempts to escalate the matter were unsuccessful. He was unavailable and I was told by Jason I'd receive a call back.After the call with Jason I was not satisfied so I contacted the dealership and asked to speak to Derek Bush, the owner. I contacted Mr. Bush via phone and email to express my concerns about the service performed on my car. He promptly returned my call, which I appreciated. During our conversation, he stated my car had both a wiring issue and a throttle body issue. However, he emphasized that the decision to replace the throttle body was solely based on the diagnostic machine's recommendation.I disagreed with this decision, believing the diagnosis was inaccurate because the technician didn't say my car had a wiring problem in January and why was the same code " replace throttle body was showing up even though I replaced the throttle body a little over a month ago. Despite my concerns, Mr. Bush maintained that the technician had accurately diagnosed the problem. In light of my dissatisfaction, he offered to help by waiving the tow fee and splitting the labor costs, which he estimated to be around $500. I was not satisfied with their incompetence read more

Jake assisted my husband and me with the purchase of a used car and we were both very pleased with the process. Jake was very easy to work with and we did not feel pressured in any way. He offered us many options from new, lease, and used to fit our needs and budget. We would have liked a few more dollars off the price but in the end we feel like we got a good deal. read more

my lease was up and was contacted by dealership that I could turn in my car early bc there was a need and would not be penalized. I turned car in 2 months before my lease and received a bill for missed lease payments. when I contacted the office they never got back to me and when they finally did get back to me they said there was nothing they could do. THEY ARE LIARS. I would have kept my car until lease was complete. I didn't need to turn it in but did so bc of their false information! read more

I had a zero star experience with the service dept. $1,500 replacement of an NOx Sensor on a 2016 Nissan Titan XD Diesel. I mentioned that I would like to know why the part failed when I scheduled service, was told they will not be able to tell. So I asked to have the old part when they were done, was told "no problem." When I called to find out if the truck was done, they told me there was an additional $70 "core fee" if I wanted to keep the broken part. They literally were charging me for a broken part that I owned. If this was warranty work I would understand, but it is not, I paid $900 for the new NOx sensor. I was told that if they did not send the part back to Nissan corporate, corporate would charge the dealer $70. They effectively were trying to steal my broken NOx sensor or ransom it back to me for $70. There are many other way they could have positioned this to avoid the whole issue. Price transparency on the front end would have avoided the whole thing. This is my last of many disappointing experiences with the service department at Exton Nissan. They have lost my business and I will be going to Ardmore or Concordville for my next truck. read more

my car was towed to Nissan service 3 times paid 3000 dollars to fix it and 4th time while I was driving out of the Nissan service car stopped and would not start. service person Dan indicated he will not fix my car or give my money back Called police and will file civil suit Beware of the rude customer service Specially Caitlin if you care for your car don't take it there read more

One of the worst and the worst place to buy a CAR. Please DO NOT GO TO THIS DEALERSHIP I repeat Do not go to this dealership. read more

Another business with a foolish approach to personal safety and hygiene. No masks on the staff? Don't they know better? They are unnecessarily putting peoples' lives at risk by not following CDC protocols. Very disappointing. Definitely Do not recommend this business. Hint to the business owner: if a potential customer walks in to your business wearing a mask, interested in buying a vehicle that might cost $50K, tell your sales staff to put on a mask and manage social distancing. We are still in a global pandemic with high rates of transmission. Be responsible. read more

I gave them one star because I can't give them no star I purchased a car from them and the said the car was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong read more

Dan in the service department was amazing! I left Conicelli Nissan to drive all the way out here to have him help me. they couldn't. He has worked with me on so many levels. they always go above and beyond. read more

I have leased and purchased cars from Exton Nissan and found them to be a very organized and professional dealership. The salesman that helps me each time I come in is John Mc Gettigan he is very professional courteous and forthright. Exton Nissan is a special dealership , they treat everyone just like family. I would not hesitate to recommend them to my family and friends who are looking to purchase or lease a vehicle. Scott Drumond read more

My recent experience with Exton Dealership was outstanding. There was no pressure to buy. Specifically, the sales manager, Ryan, went above and behind to ensure i got the best deal. I purchased a 2024 Altima and extremely satisfie. After the purchase he and the salesperson, Andrew, contacted me to ensure I did not have any follow up questions. 110% would recommend this dealership. read more

I just want to thank Ryan for all of his help making the process so easy and I'm completely satisfied with my new Nissan 2021 Rogue. If you want a great experience I would suggest visiting them for your next purchase. Jeff the Salesmanager will assist you In any way possible. read more

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***PARTS AND SERVICE REVIEW ONLY*** I found a 2018 Nissan Rogue on CarSense on July 3rd. Paid my deposit, got financing, etc. I was told that the car had an issue with the headrest and the dealer - Exton Nissan - was waiting on a part. I'm working from home during this pandemic and I have not had a car in a few years so I figured a few more days would not hurt. Well here we are at July 15th and I still have not seen the car I paid my deposit for. The salesperson from CarSense said that the part came in on July 10th and Exton Nissan still has not fixed the headrest and unfortunately I am at their mercy as to when they fix it. 12 days and counting for a f****** headrest? read more

Bad dealership!!! They bait and switch you. Tell you one thing on the phone and then raise the price when you get there Stay away read more

TERRIBLE service department. Don't go here. I purchased my vehicle here and was a regular service customer for 6 years. They are slow and do not care about retaining their customers. Snarky service advisors. Made appointment to have check engine light on researched. Left car night before. Did not look at it until the afternoon and they could not figure out the issue despite having all day. I explained to the rep that I "Might" need the car back if it is not finished by the end of the day. Got a call back in about an hour saying my car is "finished". Pick the car up and my service receipt clearly indicates that the light is off i.e. fixed. A reasonable person would think between these two communications that the issue was fixed. 2 hours later it comes back on. Call service department back and my Service Advisor "K" acknowledges that they didn't actually do anything and indicates that I should not have picked up the car because it wasn't done and if I want them to look at it again, they will charge another fee. Despite the notes on my receipt saying "Light is off now. Completed" and her calling me and telling me "the car is done". I'm naturally going to take this as the issue is fixed. I at no point requested the car back unfinished as the rep later tried to contend. I sent an e-mail to the main e-mail address for Exton Nissan explaining the dilemma and asking for help given my long-term relationship. They never responded. Exton Nissan's mission statement indicates "they want to build a relationship with you. That is complete nonsense. I've never had a more apathetic purchase/service experience. I then took my car to United Tire in West Chester. In 5 minutes - without an appointment - (and for free I might add) they correctly diagnose the issue as an O2 sensor issue. Rep from Nissan checked one but didn't bother to check the others. read more

Would give them a zero if I could. My husband's car had a recall. Waited an hour n 15 minutes while I thought they were fixing it, only for them to come out & tell me they don't have the recall part in stock... WHAT? Like, you SCHEDULED me to come in & fix this recall, so you obviously knew what was needed. Then I waited another 40 minutes till I finally had to go looking for someone & ask if my car was done. So now I have to bring the car back & wait another 1.5 hours while they fix it, when they coulda just called us n said we don't have all the parts in stock & scheduled another day ‍ hate when ppl waste my time. read more

I have bought 4 cars over the years from this dealership. Went in today and was offered $500 for my trade in. Loyalty gets you nothing from them. What a joke. read more

TERRIBLE TERRIBLE TERRIBLE Worst car buying experience. Smooth talking Tell you what do you want to hear mentality. And that's a shame for us buyers. Needed new breaks 4 months in but it must be my 2 different mechanics that told me the same thing right? Not exton Nissan. Claims to have thoroughly checked out car before it left lot..and belittled my mechanic and myself for bringing this up. This is after 5 calls and no call backs. $1000 later here we are. I myself am in sales of a different kind and I was disgusted by their lack of responsibility and morals. The lies to my face that I realized after the fact. I get that people writing reviews are either angry at something or extremely satisfied and it bothers me that I am even writing this. But they are not A place my husband and I would ever recommend. Please beware. You will hear what you want and time if purchase!! Take reviews with a grain of salt that's what I always try to do but the more you scroll down you'll find hidden and buried reviews like this.. Mad at myself for not doing more research but I was stuck in a lease and felt forced to use them. No one can stop the company from going in and piling on the good reviews I am wondering what their review response to this will be.. how will they sugar coat it? I guess That's reputation monitoring for you! read more

Exton Nissan - This picture does no justice but notice now rust is seeping through. - Car Dealers Near Me - Exton, Pennsylvania

over heard conversation with dealer to my husband today. Service Manager responded to my husband's comment on how he had to wait for over an hour for a minor issue , a little spring and a light situation which was an alert from a letter received. The service manager totally had an agenda in mind not letting husband discuss, SM totally over riding the conversation. The end statement was so telling, SM said "Take your business elsewhere". Well folks no wonder you have only 2 stars. read more

TERRIBLE SERVICE AND FOLLOW-THROUGH. My 75-year-old widowed mother bought a car at the Edison Nissan dealership in the fall of 2021. Lots of fast-talking and hidden fees were never properly explained, even when my brother went into the dealership after the transaction to question certain fees. They still had a hard time reconciling the final bill of sale. Spent way too much time trying to get someone to help us at all, let alone to our satisfaction. The current, still-outstanding issue is that my mom canceled the extended warranty. She sent the required, notarized paperwork via certified mail in Nov 2021 and they have STILL not removed this fee from her loan balance. She has tried in vain to contact John in Finance, Nato in Customer Service, and another on-site service manager. NO RESPONSES. If this situation is not rectified this week, we're taking further action. Edison Nissan - what is your response? read more

Just bout a car here yesterday from Sal Capano and had a wonderful experience! Ivana responded to my request right away and connected me with Sal and everything went very smoothly from there. He was professional, informative and entertaining as a bonus :). Would highly recommend anyone looking for a car to go see Sal! read more

Just had my 5000 mile service done at Exton Nissan. I showed 10 minutes late for the appointment. I was received professionally and the car was efficiently brought to the service shop. My 2 year old niece was with me and given a tour of the shop for a few minutes. The car was ready in about an hour allowing us time to grab breakfast down the street. This is my 4th vehicle from Exton Nissan and not my last! read more

First time car buyer here!! I bought a car today and the sales associates at Exton Nissan are so knowledgeable and helpful. They answered all my questions and made me feel no pressure about purchasing. Brian and Sean were amazing and walked me step by step throughout the entire process. Looking forward to sending more people their way! read more

Always great service. Bought several cars here. Service and sales have always been a pleasure to work with. read more

Exton Nissan - My car from Exton Nissan - Car Dealers Near Me - Exton, Pennsylvania

If I was able to give them zero stars it would have been more accurate. I just moved here out of state and needed some assistance with my Murano regarding a recall notice. I called the last week of March and was told that a part was going to be ordered immediately and I would be called when it arrives to make an appointment. Four weeks later and no word, I called and had to leave a message for the service team. Again, no response whatsoever. Two weeks later I called and was informed that only one person was in the service department and was very busy. I turned around and called back and spoke with the parts manager who confirmed that his department never received any order for me. I called another Nissan dealer who was very responsive and professional. As a result, I will definitely never do business with Exton Nissan for service or to order my new 400Z car. Clearly customer service is non-existent at Exton Nissan. read more

Cannot wait to turn in my lease vehicle so I never have to deal with this nissan location again. I am on my 3rd nissan and I will continue to buy, but never from this group again. Was actually told that saturdays are a courtesy for service today. I'll remember to spend my money at another dealership in a very courteous manner. read more

Called the service department to ask if I could bring my car in to see if something was covered and at first they sounded very helpful and put me on hold to speak to the manager. Then they asked if I bought my car there and I said no and was quickly put on hold again saying they needed to speak to the manager another time. when the service advisor returned to the phone I was swiftly told no it is not covered without our even looking at it. So since I didn't buy my car there they would not give me the time of day. Needless to say I will not be taking my Nissan or my wife's Nissan to this place ever again. read more

Ryan Plant is simply the best car salesperson with which I have ever dealt. He was funny, knowledgable, and asked all the right questions. He didn't try to hard sell me on anything and gave me time to consider my options. My husband and I drove nearly an hour to view a car that I had found on Exton Nissan's website and Ryan was very respectful of our time. I could fill pages with the praise that I have for Ryan and all of the staff at Exton Nissan. Well worth the drive and when we're ready for our next car, we're coming back to see Ryan at Exton Nissan. read more

Highly disappointed! It's all about the sale get ready to hear what you want to hear. I was mislead on quite a few things. Exton Nissan takes no responsibility only points blame. Please beware. Management will brush it under the carpet and don't expect a phone call back. Terrible car buying experience. Sold a lemon but assured it was checked out throughly. I will leave it at that. Car buying in general gets a bad wrap but it doesn't need to be that way. Think about the business you could earn from referrals and multi household cars. They Need to Get their morals in check. Do the right thing Exton Nissan or your business will suffer. Check out your reviews and not just the ones prompted by insiders. I'm seeing a trend. Search for the buried ones.funny how that happens.. read more

I went in to try to get an older car to get my car payment down. Jessica tricked me into buying an older car with a terrible smell that they tried to get out, but remained strong. There were also burn marks on the seat, that she did not point out to me. In a few days I realized the car was a lemon, but I was stuck. I wanted to buy my own car back and they charged me 5000,00 more and they didn't do anything to it. What a rip off! I am not happy and have contacted a lawyer to sue them for the loss of money. I am very angry and plan to follow up. And Nissan believes they did nothing wrong. They act like it was a legitimate deal. I feel taken advantage of by a slick salesperson, Jessica. Not treated fairly. I woud love to hear a defense from Exton Nissan for taking advantage of my situation. Not fair or ethical. Ellen read more

Before I bought my 2017 Nissan in late 2016, my current Nissan was depreciating faster than what I owed. Sales fought with me for days on price and circular arguing they were correct about their fuzzy math. I know sales has to fight to make a profit but after that mess the service was terrible. I have been taking my nissan cars there for about 5 years with minimal issues but this time it was really bad. I was sold the car with existing exterior paint damage and a damaged part inside (steering wheel tear) sales said they would make right. I took it in for service 5 separate times for these issues and when I got it back there was curb rash on a wheel. Later when I went to get the wheel repaired by another shop, they noticed someone tried to back out the valve stem on the wheel. I think the dealer swapped my wheel out for one on another new car they needed to fix to sell. No proof but I wont and don't recommend anyone go there for sales or service. The pre-existing damage to the vehicle and what happened while in their shop did it for me. Then there was the fit and finish inside the car. Its poorly stitched Vinyl interior is disappointing. My last gen maxima was better quality than the new one. Nissan must make well built versions for the magazine reviews then go back to mediocre construction for the public. Oh and once you buy it, there's nothing you can do but wait to get out of it when the depreciation matches what you owe in a few years. What kills it for me, upper management isn't approving a replacement of a part thinking they will save money on a cheap fix. It a brand new car with less than 1k on the odometer and they just don't care when they lie to your face. Sad to say I've lost any trust in Exton Nissan so I've started to go to to independent repair shops and another NISSAN dealer for service...... anyone not attached to Bush Auto Group. Exton nissan says they want to help but their actions say otherwise. They are real smooth talkers that don't have the knowledge or the skills to do a good job. When I call Nissan consumer affairs, they point me back to Exton nissan so there is no resolve going to corporate. Nissan lost a loyal customer with this mess and I am sure they don't care. read more

Despite some of the awful reviews, I went here to lease a new Rogue. My Grandmom had gone weeks prior and recommended Cliff Robinson which is who she dealt with. I naturally looked him up and saw some choice words. Nonetheless I went anyway having already been to another Nissan dealer with no luck. I told cliff straight up what I wanted to spend and what the other dealer offered and simply asked him to beat it. To which he said "no problem" and then did just that. It's really all you could ask for when getting a car. Really appreciated the no bull**** "here's what we can do" approach. I'd recommend the exton dealer. Just do your homework and stick to your guns! Thanks Cliff I love my car :) !! read more

One of the worst place around. Multiple issues with the cars and poor, POOR SERVICE. The only way to have an answer from the manager was to give them a one star review...and when I got the call from him, (Jeff? Or Jeffrey?) he was nasty and told me that since I gave them a bad review he will not service my car, which it's a lease from them. I really hope that BUSH AUTOGROUP is happy of it employees treating clients in that way. Nobody wanted free work done! I'll pay if it is my responsibility. They were supposed to take care of a safety issue on the car a year ago. They never did it! So now that is out of warranty they will take care of...if I pay for. So much for FREEDOM of speech! read more

I just got home with my new car from this Nissan dealership. My husband suggested I go on Yelp and talk about what a good experience we had. On Saturday, we went in to look at cars, I tried 2 different kinds and picked one I liked. The salesman Matt, was no pressure, the manager, also not pressuring us at all, came over and we spoke to him as well. We are giving my car to one of our sons. They offered to buy his car for a reasonable price in order to go forward with the sale. The entire process was painless and I got a very good car. read more

I just bought my car 2 months ago and dealership name 's John . He is old man . Look like he was very nice person when the first talk , he said my car will have 3 years guarantee or 100.000 miles ( I bought use car 35.000 miles ) Last week I feel some stink smell in my car I not sure what is that ? I came to Exton Nissan and check it out but you know what did they say ...my car over guarantee , if I want to check and fix machine I must pay for it ...what the heck .....dealership was lier to me , I so upset and payed expensive car without guarantee . I will never come back here anymore ... read more