Went to Advance to get a new battery. The guys there walked me through the various batteries and…read moreprices. then, on a very cold day, they installed the battery for free. while I was waiting, I looked around the store which was very well stocked and clean. very nice selection on replacement parts as well.

They were able to source the part I called for…read more Came to pick it up at 1:30PM on 12/9, the male cashier with long hair wasn't wearing a mask and didn't put one on for our interaction. I saw a woman working there who was wearing a mask. AutoZone, please get your people to wear masks during a pandemic when the ICUs are nearly full.

My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

I recently needed some brake repairs. I was EXTREMELY impressed with the service desk staff…read more Tylor was especially helpful during the entire process, as was the young man who was there when I arrived to pick up my car. The technician was also very kind and knowledgeable. I believe his name was Eric. At times, as a woman, I find that I am treated poorly by automotive service workers, but this was most definitely not the case at Pep Boys. I plan on continuing to get my car serviced there. Overall a very pleasant experience.

I had a very bad experience here. I sent my car for inspection today which had an expensive heat…read moreprotection film installed in it. The agent was informed of this and asked to make sure the existing sticker is removed carefully. While picking up the car, the film was peeled off carelessly. One can immediately notice the cosmetic difference and the ugliness it made. While reporting the damage, the store employees were unapologetic and even said, no need to complain since it comes back to them and they are going to give the same response. No matter a tint is allowed or not, no one has the privilege to remove it without checking with the customer first. I have been a loyal customer for a few years now. Barking at a customer after doing such an unacceptable amount of damage is a traumatic experience. This would be the last time I am visiting a Pep Boys store.

I had bought 4 tires at Walmart.com and then called and made an appointment to get them installed…read more Worked out great, timely install and great customer service. This my 4th time getting Tires this way at Walmart. Find the tires I want online, then go over to Walmart and order them for store pickup. Then the auto team installs them. Thanks!

Out of all my oil changes in PA these are the only ones who can do it correctly. Never will step…read morefoot in a firestone again. Thank you Walmart Auto Car, you guys are wonderful.

I've had RR Racing install mods for me a few times and I've bought a ton of products from them…read more They always stand by what they sell and are great to work with. They are literally the only company producing high performance mods for the Lexus platform and the prices are excellent.

This was probably the worst company I've ever dealt with. I placed an order on Friday for bushings…read moreand paid for overnight shipping because my car was at my independent mechanic and needed to be moved quickly since the wrong part was sent by another company. Since the company is closed on weekends, I followed up by email and phone on Monday. Ironically, the item shipped just 2 hours after I sent that email. Their phone lines were also down for hours, and I couldn't reach anyone until around 1 PM (I'm in Pacific Time). When I finally spoke to someone on Monday, I was told to wait until the item arrived and that I would most likely receive a full refund. However, when I called again on Tuesday after receiving the item, I was told the supervisor was unavailable and to call back Wednesday. On Wednesday, I explained the entire situation to the supervisor, who responded by saying they shipped the order "as fast as they could," citing that only one person handles order reviews. Despite my repeated attempts to contact them earlier, this explanation didn't justify the delay. Overnight serviced should've been Saturday or Sunday latest. The supervisor was dismissive, lacked basic customer service skills, and ultimately hung up on me, completely unprofessional. At this point, I plan to dispute the charge with my bank. Paying for overnight shipping and not receiving that level of service is unacceptable, and the way this was handled only made things worse. I should have listened to others who warned me about this company.

Very friendly and reasonably priced and had financing available. It continued to work on what they…read morecould find until it was correct..

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

Their website doesn't list prices on many of their tires, just "Request a Quote". Normally that's…read morewhere I stop and leave a website, but this time I followed the "Request" link, filled out the form, and the auto-response told me to expect a reply within 24-48 hours. That was on the 14th, it's now the 25 and I've received no quote. No worries though, i've already booked service elsewhere.

Great service and very affordable. Oil changes are fast and easy. Great people to work with.read more

Bought my tires there a few months ago. Slow leak in one of the tires. I have them look at it…read more 'can't find anything wrong with it' but tell me they can sell me a new tire. No written description as to what they did to check the tire. When it went into the shop it was 3 lbs under pressure, when it came out it was 3 lbs under pressure. The attendant at the front desk said 'I don't know what to tell you, but I can sell you a new tire' last time I take my car to any CJs

While traveling through Exton, PA on our way to vacation, a plastic piece in the front passenger…read moreside wheel well came unfastened and was loudly rubbing against the tire. We stopped at CJ's to see if they could quickly help us get back on the road. The plastic piece was torn up pretty bad. The operations manager, Natasha, was so friendly and assured us that she and her technician would do what they could to at least get us back on the road. Within an hour we were. The associate, Tiamarie, was also very friendly and helped my young children setup an XBox so they could play a few games while we waited. Oh, and they didn't even charge us! I will definitely remember the great service I received at CJ's in my time of need when it comes to needing automotive service in the future!

I stopped into the Advanced Auto Parts Store#7773 on Eagleview boulevard in Exton, PA to see if I…read morecould get a new battery as well as have it installed. The tall gentleman (with his hair in a ponytail) said "How can I assist you?" I told him I was there to get a new battery and asked if he could install it as well. He asked me what type of car it was (Year, Make and Model) and then asked me if I had the start/stop feature on it. I told him "Yes". He then stated that I could buy the battery but he wouldn't be able to install it because he didn't have the tools to collaborate it so that the car system knew it was a new battery being installed. He referred me to Mavis in Chester Springs to purchase the battery, have it installed and collaborated. I have never felt so disregarded in my life as if I wasn't being treated like a human being. I worked as a Finance Manager at Keystone Motors (Volvo) in Berwyn for years and this is not how you treat customers. They need some SERIOUS customer service training ASAP!!! I will be reaching out to the corporate office to share my experience as it's uncalled for and very unprofessional. I was able to go right across the street (literally) to Auto Zone and get both the battery I needed as well as have it installed in less than 15 minutes by Josiah who was AMAZING. Please get your staff some customer service training immediately Advanced Auto Parts because lose customers now and going forward.

Will in customer service was the friendliest, most knowledgeable and the most helpful…read morerepresentative I've encountered in a long time in a retail establishment. Thank you, Will, you were a breath of fresh air in an otherwise miserable day!

I used to get oil changes here. Oil changes come with a free tire rotation. Well, with my first car…read moreI got around three oil changes and tire rotations, and the wheels became misaligned and the car needed a $160 repair (which they, conveniently, offered to provide). Come on, if they should be good at something it should be tire rotations. Their name is "Just Tires". Anyway, now I get my oil changed at Walmart nearby, which is same price. Customer service is ok and they do have a nice waiting area, but that is no excuse for poor technicians who will cause your vehicle needing repairs. If you do get an oil change here skip the tire rotation.

The Good: The service manager was courteous and kept me updated on the status of the work I was…read morehaving done. They have a television with a few chairs and free bottled water for those choosing to wait. The Bad: Even though I had my brakes done in addition to a scheduled oil change, I waited for 3 HOURS. The Ugly: About 20 minutes of that wait was for the service manager writing up the bill. When I questioned why it was taking so long he said he had to find certain codes for the services I had completed. Oh, and 2 people called out sick that morning so he was alone checking people out. After all of that he had forgotten the discount. Wow! Despite the courteousness of the service manager I may try another place next time. I was willing to wait 1 or 2 hours but 3 hours was unacceptable especially when I had an appointment. This is more 2.5 stars than 3.