My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

Last week and this week I had a very frustrating experience at the Pep Boys in Exton, PA (Store…read more0158), and I want to share this as a cautionary note for others scheduling services here. I ordered tires online and had them delivered to this location, along with an oil change. Unfortunately, they didn't place an oil-change reminder sticker on my car, claiming they had run out. Then, I scheduled a vehicle inspection for 9:00 a.m 10/7 and rearranged my work schedule (I'm a nurse, so this was not easy). At the last minute, I was told the inspector called out and I'd need to come back the following day. I was promised a small discount and rescheduled again. When I showed up this morning, they had no record of my appointment and no emissions stickers available. The staff was unprofessional and unsympathetic. Overall, this location's communication and customer service were very disappointing. If you plan to use this Pep Boys, I'd strongly recommend double-checking your appointment and having a backup plan. Currently I am driving around with outdated inspection stickers but plan on finding another place today.

Dropped my van off for inspection knowing it was going to need suspension work because of a rattle…read morethat started in the front about 6 months back and tires needed replacing....They called me back in a few hours and said the bracket on one of the struts was compromised But it was not bad enough to fail inspection And my tires would pass but probably not last until the next inspection....Love their Honesty and the fact that they did not rush to sell me parts... I had them do All the work anyway which they did in a timely manner Over the Labor day weekend ...Also a strut Rod broke upon them removing it and they put on a new one Free of charge....Super happy with their work and the rattle is gone and I should have No problems in the snow this coming season...Highly Recommend!!!!

I had bought 4 tires at Walmart.com and then called and made an appointment to get them installed…read more Worked out great, timely install and great customer service. This my 4th time getting Tires this way at Walmart. Find the tires I want online, then go over to Walmart and order them for store pickup. Then the auto team installs them. Thanks!

Out of all my oil changes in PA these are the only ones who can do it correctly. Never will step…read morefoot in a firestone again. Thank you Walmart Auto Car, you guys are wonderful.

This was probably the worst company I've ever dealt with. I placed an order on Friday for bushings…read moreand paid for overnight shipping because my car was at my independent mechanic and needed to be moved quickly since the wrong part was sent by another company. Since the company is closed on weekends, I followed up by email and phone on Monday. Ironically, the item shipped just 2 hours after I sent that email. Their phone lines were also down for hours, and I couldn't reach anyone until around 1 PM (I'm in Pacific Time). When I finally spoke to someone on Monday, I was told to wait until the item arrived and that I would most likely receive a full refund. However, when I called again on Tuesday after receiving the item, I was told the supervisor was unavailable and to call back Wednesday. On Wednesday, I explained the entire situation to the supervisor, who responded by saying they shipped the order "as fast as they could," citing that only one person handles order reviews. Despite my repeated attempts to contact them earlier, this explanation didn't justify the delay. Overnight serviced should've been Saturday or Sunday latest. The supervisor was dismissive, lacked basic customer service skills, and ultimately hung up on me, completely unprofessional. At this point, I plan to dispute the charge with my bank. Paying for overnight shipping and not receiving that level of service is unacceptable, and the way this was handled only made things worse. I should have listened to others who warned me about this company.

Justin has been super helpful in answering my endless questions and has done without any…read morenegativity. You hear mixed reviews but the service so far has been top notch. I highly highly recommend this place if you own a Lexus. They for sure know what they are doing!

Very friendly and reasonably priced and had financing available. It continued to work on what they…read morecould find until it was correct..

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

Their website doesn't list prices on many of their tires, just "Request a Quote". Normally that's…read morewhere I stop and leave a website, but this time I followed the "Request" link, filled out the form, and the auto-response told me to expect a reply within 24-48 hours. That was on the 14th, it's now the 25 and I've received no quote. No worries though, i've already booked service elsewhere.

Great service and very affordable. Oil changes are fast and easy. Great people to work with.read more

Bought my tires there a few months ago. Slow leak in one of the tires. I have them look at it…read more 'can't find anything wrong with it' but tell me they can sell me a new tire. No written description as to what they did to check the tire. When it went into the shop it was 3 lbs under pressure, when it came out it was 3 lbs under pressure. The attendant at the front desk said 'I don't know what to tell you, but I can sell you a new tire' last time I take my car to any CJs

While traveling through Exton, PA on our way to vacation, a plastic piece in the front passenger…read moreside wheel well came unfastened and was loudly rubbing against the tire. We stopped at CJ's to see if they could quickly help us get back on the road. The plastic piece was torn up pretty bad. The operations manager, Natasha, was so friendly and assured us that she and her technician would do what they could to at least get us back on the road. Within an hour we were. The associate, Tiamarie, was also very friendly and helped my young children setup an XBox so they could play a few games while we waited. Oh, and they didn't even charge us! I will definitely remember the great service I received at CJ's in my time of need when it comes to needing automotive service in the future!

I stopped into the Advanced Auto Parts Store#7773 on Eagleview boulevard in Exton, PA to see if I…read morecould get a new battery as well as have it installed. The tall gentleman (with his hair in a ponytail) said "How can I assist you?" I told him I was there to get a new battery and asked if he could install it as well. He asked me what type of car it was (Year, Make and Model) and then asked me if I had the start/stop feature on it. I told him "Yes". He then stated that I could buy the battery but he wouldn't be able to install it because he didn't have the tools to collaborate it so that the car system knew it was a new battery being installed. He referred me to Mavis in Chester Springs to purchase the battery, have it installed and collaborated. I have never felt so disregarded in my life as if I wasn't being treated like a human being. I worked as a Finance Manager at Keystone Motors (Volvo) in Berwyn for years and this is not how you treat customers. They need some SERIOUS customer service training ASAP!!! I will be reaching out to the corporate office to share my experience as it's uncalled for and very unprofessional. I was able to go right across the street (literally) to Auto Zone and get both the battery I needed as well as have it installed in less than 15 minutes by Josiah who was AMAZING. Please get your staff some customer service training immediately Advanced Auto Parts because lose customers now and going forward.

Will in customer service was the friendliest, most knowledgeable and the most helpful…read morerepresentative I've encountered in a long time in a retail establishment. Thank you, Will, you were a breath of fresh air in an otherwise miserable day!