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    Advance Auto Parts

    2.3 (3 reviews)
    Closed • 9:00 am - 7:00 pm
    Updated 2 months ago

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    Ask the Community - Advance Auto Parts

    RR Racing - My car being taken care of at RR Racing.

    RR Racing

    (11 reviews)

    I've had RR Racing install mods for me a few times and I've bought a ton of products from them…read more They always stand by what they sell and are great to work with. They are literally the only company producing high performance mods for the Lexus platform and the prices are excellent.

    This was probably the worst company I've ever dealt with. I placed an order on Friday for bushings…read moreand paid for overnight shipping because my car was at my independent mechanic and needed to be moved quickly since the wrong part was sent by another company. Since the company is closed on weekends, I followed up by email and phone on Monday. Ironically, the item shipped just 2 hours after I sent that email. Their phone lines were also down for hours, and I couldn't reach anyone until around 1 PM (I'm in Pacific Time). When I finally spoke to someone on Monday, I was told to wait until the item arrived and that I would most likely receive a full refund. However, when I called again on Tuesday after receiving the item, I was told the supervisor was unavailable and to call back Wednesday. On Wednesday, I explained the entire situation to the supervisor, who responded by saying they shipped the order "as fast as they could," citing that only one person handles order reviews. Despite my repeated attempts to contact them earlier, this explanation didn't justify the delay. Overnight serviced should've been Saturday or Sunday latest. The supervisor was dismissive, lacked basic customer service skills, and ultimately hung up on me, completely unprofessional. At this point, I plan to dispute the charge with my bank. Paying for overnight shipping and not receiving that level of service is unacceptable, and the way this was handled only made things worse. I should have listened to others who warned me about this company.

    Advance Auto Parts - autopartssupplies - Updated October 2026

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