Some serious errors were made by this granite fabricator, Leo Isfan. First, after signing the contract and having the granite slabs delivered to his place of business, I texted him, asking to come to his shop to approve the layout of the slabs for my kitchen, master bath and guest bath. He replied that I did not need to come. How could he have known what areas of the slabs I wanted to go where? My mistake in not insisting that I come. I trusted him.
Secondly, I had designed a full granite back splash for the kitchen. He failed to inform me that to be done correctly, I would have needed to order TWO more slabs to make it seamless and match the counter top. He later stated he was trying to save me money. Money was not an issue, having my kitchen done right was key for me. This was his fatal assumption. He pieced together 5 LEFTOVER pieces completely unrelated to each other to create the back splash. No continuity! I cried upon the reveal, which he was not present for, by the way. To make matters worse, he made me wait 20 days before coming out to view the back splash in person. He did offer to make it right, to make me happy, and not to leave a "bad taste in my mouth" about his experience with him. I voluntarily paid for another slab, and consulted the Granite company I purchased it from as to the best option to fabricate the kitchen back splash out of one piece. He did agree and did show up to the Granite company for this consultation. However, after that, he refused to return my phone calls and text messages. The Granite provider called him to discuss my situation and he hung up on them, stating he was "done". Finally, an associate of Leo's took the Granite providers' call and agreed to come and remove the granite from my back splash area, my final request. They left all my live electrical sockets hanging out from the wall.
Ultimately, the most beautiful areas of the slabs were used for the two bathrooms and not where they would be seen and enjoyed the most by me, in the kitchen. I paid for the entire job in a timely and agreed upon basis. They broke a huge bathroom mirror while installing the back splash. I did not complain or ask for them to reimburse me for the replacement. I was a dream client and in the end, I was disrespected and dismissed when the job was completed.
Please note, the company did do professional work in most other areas of fabrication and have a clean AZ ROC record, but be forewarned, they missed the important, critical details and did not put my complete satisfaction, as the customer, first. One more item of note, they mis-measured the counter top length in my master bath, going over a mirror seam so that now the mirror cannot be removed, if need be. read more