One star rating on this particular day. Oh yah, I remember this day. Here we go... My car went Ka-flooey on the freeway and I needed to rent a car pronto. My auto dealership no longer provides rental cars due to some taking advantage of that service by trashing and total'ing the cars. Gee, thanks Hyundai customers. So here we are getting back to the car rental place they referred. Ok, getting a car and picking it up was a breeze. It helps to have all your info in order and an established relationship with this shop. Or so I thought. Ok, so since my car issues were covered by warranty so was my car rental fees. Love Hyundai's warranty. So that means I had to return the rental car since the dealership got my car fixed right away. So I'm on the freeway about 15minutes away from their shop and I know I'm cutting it close so I decide to call them to give them a heads up. The guy who answered was like, "Well we close at 5." Me: "I know this, that's why I'm calling. I drove over an hour to get here and I'm getting off the exit right now and I'm basically right around the corner." You know what he asks me? This guy says, "Ok well can you pull over and read me the card info?" Me all dumbfounded and shocked. "Well if you want me to pull over and do all that, you might as well wait me for so it would be easier to just swipe my card." Duh, right? He acquiesced. So since the auto dealership is going to pay for everything, I'm going to get a credit. I have to cover the taxes and some fees, but the dealership will cover the daily rental fee. This guy, not the manager, seemed all pushed out of shape. On a Tuesday? Really? I got my credit, but I was not happy on the inital suggesstion that I pull over off the freeway to give him my card info over the phone. Not concerned at all for my safety, all about money, money, and let's speed this up so I can end my shift type of vibe. I think this guy's customer service skills needs a refreshing and ya'll need to do better for a paying customer with excellent pay history. I'm just saying. See you some more on Yelp 2026, but at this place...I don't know, I just don't know. Time to share....Go. read more

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My car broke down and was towed to Bakersfield and I made a Hertz reservation but when I arrived (I'm from Las Vegas) , Hertz was closed for a 3 hr lunch (!?). So I walked next door and BOOM got a car and was on the road within 20 min. Thank you for being there for me and covering for Hertz's error! read more

Great overall experience, they help me out with a rental with in an hour of calling and on Memorial Day weekend, service was excellent and great deal for the car I was given, very satisfied with it. read more

The cars are very clean smell so wonderful and you drive the most brand new with all new innovations at the perfect buck, As if that were not enough, they also spoke Spanish! read more

Needed a rental for a trip I was taking out of town and all other local rental places were a bit out of my price range. I came across Express on Expedia and decided to look it up. I booked it the same week and thought it was so affordable. The process was so easy and I'm happy to have found a local, good, and car rental place that's open Sundays. read more

Good rates awesome customer service. We will definitely use them again; we have no complaints.

The staff was helpful and car was brand new. Prices would have been better if I went straight through them but I'm so glad booking.com recommended them to me. I highly recommend Express Car Rental. read more

Good rates and cars, wonderful service. They made the entire experience super simple and straight forward. Thanks Andy!

I'm giving them three stars because they were open on Sunday and they told me they had a car for me on Sunday and then when I got there they had to change the car to a different car which I was not happy with but they were nice, but I did not give them business because of that read more

The staff worked with my changing flight plans to have a quality car for me when I finally arrived in Visalia. They were fantastic. I highly recommend using this business for your car rental needs. read more

This place is smart! Open on Sunday when most car rental places in the area are closed, and also it so convenient that you can rent your car rental for like a day, your not stuck with a rental for 2-3 days because the place of business is closed. They're open 7 days a week. It was easy in and out day of pick up, and drop off. The staff here are very friendly and accommodating! Highly recommend! read more

Laura is the best. This is the best place to rent a car in Visalia. Thank you Laura. I reserved a month before for a truck and it was ready to go for me the day. read more

Had nothing but a positive experience with Express Car Rental. I can't remember the lady's name but she was friendly and professional. This company goes out of their way to please. Thank you for the experience. read more

This company is a mess. They have one over worked employee running the whole thing. Poor thing is being pulled in a million directions every second; no wonder balls were being dropped. We received a parking violation in the mail for their rental dated from a month AFTER the rental was returned. It clearly was not us in possession of the vehicle at the time and they will admit that. However, they refused to offer any support over the phone and kept repeating how they didn't know how the parking enforcement agency got our information and it isn't their error. Even though there is a photo of their rental vehicle attached to the citation. They are a joke and beyond useless. read more

This place is my go to! I found this place thru yelp & will continue to as long as they stay in business. Andy is super friendly and definitely remembers customers. I've rented here about 6 times so far. I love that they don't do credit check or how the big company's do. You do have to leave a $200 deposit via card or cash.Super easy and takes about 15 mins for you to get on your rental. Although you do need to have a full coverage (rental). They usually make you call your insurance and verify it in order to get a rental. At first I was a bit confused but it makes it super easy and less money you spend on your trip. All the cars I've rented never had a problem or any type or damage. My favorite so far has been the Honda minivan:) it's so much fun to drive. I can't remember the lady's name (britany/Sarah) but she's also super friendly and lovely to chat with. If you're looking for a place to rent I would check here first. If you love to save & travel then this is your place:) read more

I needed a car rental this week & the folks here were great. Kind, polite, they picked me up & dropped me off. The car was clean & well maintained. AND they actually answer their phone. read more

Hands down best experience I've ever had. Andy was extremely courteous and accommodating. They offered an amazing group/company rate on a vehicle that I needed for the next day and I came in right before closing time. The vehicle was nice and clean and exactly what I needed. I will definitely be recommending this company to others coaches. Vehicle: Chevy 15 passenger van read more

I've rented a car from these guys once 1 week for almost 2 months. Things were good (see previous review). I've rented the exact same way every time; they pick me up Monday before noon & I drop the vehicle Tuesday 4-4:30pm. Got picked up Monday & left them with a car a little after 10am. Always charged $50 1-day fee. Today I called at 2pm from Tracy saying I've been in traffic for an hour & may be a little late but still coming. Andy, one of the owners, said no problem & drive safe. I pull in at 5pm. Andy's son had my paperwork ready but says he has to charge me another day. ?!&?!! He said Andy said to charge me!! This guy is just the messenger. If Andy was a man, he would have told me in the phone 3 hours earlier. What a piece of crap/pussy!! 30 minutes after I said I was coming back & was charged another day. The contract says if you're late they can charge another day. Well, I have the right to spend my money anywhere I want & clearly it won't be at Express Car Rental. This will be the last they see of me. Andy, karma is a bitch & good luck. The detailer, I think Frances, is a great guy, with strong people skills & I hope someone hires him for $1 more. Best wishes. read more

I will never underestimate local rental car companies again! I was turned away from the big box car rentals due to availability but Express Car Rental of Visalia saved me. I was on a trip from SoCal when my car broke down and was stuck in the shop. Shout out to Laura who took excellent care of us and got us on our way in minutes. Our car was clean and new, the prices fair, and the service was personal. Highly recommended! read more

I needed a car for a weekend trip to Pismo, I usually do business with enterprise but there rates were astronomical that it was just not worth it, I tried hertz and even though I had a discount code from my work I wouldn't do business with them. The issue with hertz was there online reservations were not correct and they are always sold out. I went to express car rental and found the best price there is for renting a car. The staff is friendly and personal and the process was easy. They even picked me up from Tulare to Visalia where there business is located. The only reason they didn't get that 5th star from me is that there is no drop off box. I had to buy an extra day so I can return the car in the evening. But other than that I highly recommend them and will continue doing business with them. Also they give discounts to healthcare workers! Thanks for the support. read more

When my vehicle broke down, Andy hooked me up same day, an hour before closing with a nice clean vehicle. Once I was done with it, Isaiah gave me a ride to Tulare and was courteous and friendly. I will definitely be using them in the future for me rental car needs. read more

A great place to rent a car! Excellent customer service!! I had to rent a car last minute because of a car accident and my car being in the shop. Laura was simply amazing and made me feel so comfortable. Along with Andy. I had to extend my rental 2 times and it was affordable! I will definitely consider them in the future as my first choice instead of the bigger chains in the area. Definitely check them out! read more

The folks at Express car rental were so friendly and on point with their customer service. I rent cars often in Visalia and usually choose Enterprise (well known name right?) but I needed a car on a Sunday and saw that Express was open. Not only did they provide great customer service they provided me with the car category I booked with no pressure of an upsell or all the added insurance. Easy peasy and they even took me home when I returned the car!! Exceptional service. Happy TH read more

Express car rental are the best in town, their customer service is top notch. They are on point and they treat everyone with great respect and focus not like other car rental companies who are just in it for the money and don't care what they rent you. Andy does an exceptional job in taking care of his customers to the core. Again these guys are the best in town to rent cars that Have the best prices. Will always recommend them. read more

Great service and was the only place in town that had what I needed and at a great price. We rented a white carpool van for our church. The gentleman offered to give me a ride back. I highly recommend this business read more

First time renter here. Very affordable and I rented a 2021 Buick and it was a great car and do veterans discount!! I didn't even ask he saw the veteran logo on my drivers license. This place is way cheaper that the competitors. I will no longer be renting from them. This is my new rental spot! read more

This Car rental place is the best price and customer service, Andy is very helpful, and will offer to pick you up and drop you off at home, if your close enough to the Rental Office. this Express Car Rental is a great new start up business. 5 stars, I would recommend this business to anyone. read more

The Best!!hands down!!! What amazing customer service before and after,I would recommend renting from Express car Rental..Yelp only let me rate to 5 stars so I rated Express @10P.S. don't hesitate if you need a car rental,go to Express 1st! read more

Family rented a truck from Express .... Vehicle broke down 3-hrs away and received ZERO help from Jerry. Good price but poor customer service - who leaves a woman stranded for 3-days? read more

Very efficient staff and great to work with.

Thanks guys for the help!!! My car broke down suddenly and needed a car at the last minute. Andy and Laura went out of there way to help me on such short notice not only that they both have such an amazing attitude, loved the vibe. I'll be renting from them again. read more

Hyundai sent us here when our car was in the shop, wish they would have sent us to Enterprise like they used to. The first car we got smelled like smoke so bad that I couldn't drive it. It was not easy for them to find another car for us and when they did it still smelled like smoke just not as bad. The second car was due for an oil change when they gave it to me and my job requires a lot of travel. Why aren't they servicing their cars before renting them? Seems negligent & dangerous to me. We turned the rental in a couple weeks ago and I am still fighting with them trying to get a copy of the toll fees I accumulated while traveling as the original copy was scribbled on and included fees for other rental cars as well. They have awful customer service & have excuses for everything. Can't wait to see the excuses they respond to this review! Don't waste your time here, go down the street to Enterprise. read more

Thank you Isaiah my car broke down and within 20 minutes i was in a rental an with a discount. This is my 4 time renting from Express Car Rental and i will be a forever customer. They are way better than the competitors. Thank you again. read more

The guys at Express Car Rental helped us by allowing us to switch vehicles so we could move our travel trailer to another space when our truck had been totaled in a head-on collision but they directed us to various places to meet our needs during a trying time during our travels. Thanks to these guys, we got our needs met! read more

I used this company to rent a car for the weekend while I'm waiting for my own car to arrive. I'm in between cars and have been renting with other big name rental devices around Visalia and this place has given me the best rates and also picked me up at home to get my rental car. A few other places on town have made me find my own way & don't offer the drop off pick up service. Will be returning and sticking with them. Also, the car was perfect. No complaints read more

This place is the best, my car was in the shop for what was supposed to be 4 days, but it took 13, express was awesome, they helped me with everything, each time I called and had to add on more days they accommodated me and were so helpful and nice! The rental car was in great condition and if I ever need a rental car again I will be going back to them for sure! read more

We were in Visalia driving a motorhome. We decided to see the area and wanted to rent a car. Finding a car was incredibly difficult for when we called express car rental not only did they have cars, their level of service was fantastic. They were willing to pick us up at the campsite and then after dropping off the car they took us back to the campsite. Isaiah is a young man who is great and more emotionally intelligent than his young age should allow him to be. Jerry came and picked me up and then was kind enough to give me fantastic tips of what sites to go see. I would absolutely use express car rental every single time I came to this part of California. read more

By far the worst experience of my life. Very unprofessional and unclean. My mom called and reserved a car to take my grandfather to chemo in Stanford. We waited 3 hrs for the previous person to bring the car back, we then had to wait another 30 min so he could rent the lady another car. Andy did not clean the car before renting it to us he simply did a walk around the car and asked my mom to turn it on and give him the mileage. We ended up having to stay in Stanford some extra day's and informed them we had to do so. On 8/14/2020 they showed up to my moms house to pick up the car even after we told them we would be returning it that morning. We met them back at their office on Main where they refused to return my purse along with the rest of my belongings that was inside the car. They said we also owed them more money when we didn't. Giving we put a deposit down Andy because very aggressive with my mother and I, feeling uncomfortable I then called Visalia PD out to try and retrieve my belongings Andy still refused to hand them over. read more