The folks at Express car rental were so friendly and on point with their customer service. I rent…read morecars often in Visalia and usually choose Enterprise (well known name right?) but I needed a car on a Sunday and saw that Express was open. Not only did they provide great customer service they provided me with the car category I booked with no pressure of an upsell or all the added insurance. Easy peasy and they even took me home when I returned the car!! Exceptional service. Happy TH

One star rating on this particular day. Oh yah, I remember this day…read more Here we go... My car went Ka-flooey on the freeway and I needed to rent a car pronto. My auto dealership no longer provides rental cars due to some taking advantage of that service by trashing and total'ing the cars. Gee, thanks Hyundai customers. So here we are getting back to the car rental place they referred. Ok, getting a car and picking it up was a breeze. It helps to have all your info in order and an established relationship with this shop. Or so I thought. Ok, so since my car issues were covered by warranty so was my car rental fees. Love Hyundai's warranty. So that means I had to return the rental car since the dealership got my car fixed right away. So I'm on the freeway about 15minutes away from their shop and I know I'm cutting it close so I decide to call them to give them a heads up. The guy who answered was like, "Well we close at 5." Me: "I know this, that's why I'm calling. I drove over an hour to get here and I'm getting off the exit right now and I'm basically right around the corner." You know what he asks me? This guy says, "Ok well can you pull over and read me the card info?" Me all dumbfounded and shocked. "Well if you want me to pull over and do all that, you might as well wait me for so it would be easier to just swipe my card." Duh, right? He acquiesced. So since the auto dealership is going to pay for everything, I'm going to get a credit. I have to cover the taxes and some fees, but the dealership will cover the daily rental fee. This guy, not the manager, seemed all pushed out of shape. On a Tuesday? Really? I got my credit, but I was not happy on the inital suggesstion that I pull over off the freeway to give him my card info over the phone. Not concerned at all for my safety, all about money, money, and let's speed this up so I can end my shift type of vibe. I think this guy's customer service skills needs a refreshing and ya'll need to do better for a paying customer with excellent pay history. I'm just saying. See you some more on Yelp 2026, but at this place...I don't know, I just don't know. Time to share....Go.

I don't understand all the bad review so I'm hear to leave one I think they deserve :) after having…read moresomething of a hellish week including a hit and run accident enterprise was suggested to me through my car insurance after dropping my car at the near by collision repair, enterprise sent a driver promptly to pick me up. Due to the Covid 19 still being a present problem the checkin in process is a little different but the wait wasn't long at all Benjamin was the customer rep that helped me in what I consider a stressful week . Benjamin was very polite and ensured a smooth and quick transaction the car was clean no smells interior vacuumed. I would suggest this location to anyone in the area and to not be swayed by some of the bad reviews :)

This location appears to have significant management and efficiency issues. During my visit,…read moreemployees seemed to be moving very slowly, with little sense of urgency or clear direction. There was a great deal of conversation but very little visible productivity. After checking in and paying, I waited approximately 45 minutes for my vehicle to be brought up. The crowd and delays appeared to be caused more by poor organization and lack of supervision than by customer volume. Overall, the experience was frustrating, and the level of efficiency was far below what I would expect.

Keith really came through for me when I needed help during a family emergency. Kindness and…read morehelpfulness means so much during times like this. Thank you.

If I could give 0 stars I would. I booked a jeep compass or similar with the hertz in Visalia for…read moremy trip to Boston with plans to leave the car in San Francisco at the airport. However upon arriving the lady checking us in was rude as hell. She showed us to a car, a Nissan Altima. We let her know that this wasn't going to work because we had 4 passengers with luggage and wouldn't fit. She told us she had nothing else. We were not able to find a car to meet our needs at last minute and ended up driving a personal car to SFO and had to pay someone to go retrieve our car for us. This ruined the start to our trip, we are very disappointed that we were not given a heads up that the rental car co would not be able to fulfill what we had booked ahead of time. Will not go here again. Hertz, do better.

Dave was FANTASTIC, FANTASTIC, FANTASTIC!!!!!! We walked into Avis after a horrible customer…read moreservice experience at Hertz, just down the road. Dave was super personable, friendly, and went above and beyond. He helped us with a 4-month rental (we temporarily relocated for my husband's job). While we were doing the paperwork, Dave asked us where we were from and what brought us to Visalia, and then he told us about places/parks in the area that we should visit. He was so relatable and so personable. Today is Saturday, and let's be honest...who really wants to be at work on a Saturday? Dave was so happy and pleasant and helpful....even on a Saturday. Seriously, high fives to you, Dave!!!

Sam and her husband are genuinely the sweetest people. The cars are clean and well maintained. I…read morewill always go there when in need of a rental.

Got a flat tire in the middle of the sequoias and kings canyon, this location was the closest and…read moredrove all the way here with the spare tire on.The lady/owner (who's name I unfortunately couldn't remember) really helped us out with switching cars to get us back home safely. She was very kind and understanding and everything about her was welcoming and helpful. Thank you again for helping us

Better customer service. We reserved a car weeks in advance only to arrive and be told no cars…read moreavailable. My husband called corporate and wouldn't you know they miraculously found a SUV. My husband asked about that same SUV and was told it was not available. We only needed a vehicle from Friday to Sunday. We were told we had to keep the vehicle until Tuesday due to the holiday, even though they have a key drop off. Worst experience ever!

Sold my GMC truck to John this morning. Nicest guy you'd…read moreever meet, and the easiest guy I have ever dealt with. Showed up on time and was a man if his worked. No hassle negotiation. Honest and friendly. Felt like dealing with my best friend. Will definitely do business with him again

SCAM! Do not buy! The dealership has closed (just call their…read moreneighboring businesses to confirm that Premier Auto Sales is closed). The actual dealership is no longer active ( but Google maps shows an older photo so they "look" legit from the web). This is a bunch of guys walking around luxury car dealerships in Visalia, CA and taking photos, then selling the pictured vehicles using the closed dealer's name. See the pictures of the scammers in the reflection of the cars. The FBI, and other national investigative agencies are working on this and have been notified.

Glad I consulted with my brother before I agreed to the lowered price that Carlos gave me. I called…read moreWestside to have someone come and assess my 84 Lincoln Continental diesel. By phone based on the model and year, they quoted me at $360. Carlos took photos of the engine and told me he cannot give me $360 but rather $160 because it was missing some parts including a catalytic converter. I consulted with my brother and he said diesel engines don't have catalytic converter's. I am going to call the junkyard and sell it for scrap metal for $500 or more instead I would have thought a car service business would know that a Diesel engine prior to 1990 would not have catalytic converters. Makes me question the other things Carlos said were missing Consult with someone before you agree to the transaction. You can get several hundred more by sending to the scrap yard. Two star because he was on time for our appointment.

Don't ever waste your time coming here. $3 admission just to go in an look to see if they have the…read morecar I'm looking for. Guys are rude. Waste of a junk yard.

Ben and his team are amazing. The trucks are low miles. Once I got a truck that only had 240 miles…read moreon it. Competitive pricing while giving us drivers an awesome product . Thank you Enterprise Truck Rental in Visalia. Always appreciate you keeping us safe.

Our driver, Mike was super professional the entire day. Extremely patient as well…read more The limo was very clean and classy. Everyone definitely enjoyed what was provided. Mike, thanks again for everything. Thank you for being patient with us. -Tim

Take your business elsewhere. I promise . Although driver was good to us. He also mentioned the…read moreowner likes to talk smack alot. Boy oh boy was he right. The owner(Wayne) will make extra charges that he already included with the original price without your permission. That's fraudulent. Never had I had to deal with anyone like this from all the time rented a bus. Be careful guys to not stain black leathers seats with your hands. He made up stuff that was broken and never sent the photos.