My car broke down and was towed to Bakersfield and I made a Hertz reservation but when I arrived…read more(I'm from Las Vegas) , Hertz was closed for a 3 hr lunch (!?). So I walked next door and BOOM got a car and was on the road within 20 min. Thank you for being there for me and covering for Hertz's error!

One star rating on this particular day. Oh yah, I remember this day…read more Here we go... My car went Ka-flooey on the freeway and I needed to rent a car pronto. My auto dealership no longer provides rental cars due to some taking advantage of that service by trashing and total'ing the cars. Gee, thanks Hyundai customers. So here we are getting back to the car rental place they referred. Ok, getting a car and picking it up was a breeze. It helps to have all your info in order and an established relationship with this shop. Or so I thought. Ok, so since my car issues were covered by warranty so was my car rental fees. Love Hyundai's warranty. So that means I had to return the rental car since the dealership got my car fixed right away. So I'm on the freeway about 15minutes away from their shop and I know I'm cutting it close so I decide to call them to give them a heads up. The guy who answered was like, "Well we close at 5." Me: "I know this, that's why I'm calling. I drove over an hour to get here and I'm getting off the exit right now and I'm basically right around the corner." You know what he asks me? This guy says, "Ok well can you pull over and read me the card info?" Me all dumbfounded and shocked. "Well if you want me to pull over and do all that, you might as well wait me for so it would be easier to just swipe my card." Duh, right? He acquiesced. So since the auto dealership is going to pay for everything, I'm going to get a credit. I have to cover the taxes and some fees, but the dealership will cover the daily rental fee. This guy, not the manager, seemed all pushed out of shape. On a Tuesday? Really? I got my credit, but I was not happy on the inital suggesstion that I pull over off the freeway to give him my card info over the phone. Not concerned at all for my safety, all about money, money, and let's speed this up so I can end my shift type of vibe. I think this guy's customer service skills needs a refreshing and ya'll need to do better for a paying customer with excellent pay history. I'm just saying. See you some more on Yelp 2026, but at this place...I don't know, I just don't know. Time to share....Go.

Enterprise duped us into adding collision insurance after we had it from Expedia. Acted like it was…read morenot valid insurance. Asked for a refund and was informed because it was a one way rental they wouldn't help. Manager was unhelpful and unwilling to assist. Will avoid Enterprise rentals in the future.

We walked in and were promptly helped, we had to wait a little bit for our rental but they were…read morevery apologetic about it, the truck we rented was in great condition, clean and easy to drive. We turned it in a little late but they gave us a break because we had to wait when we picked it up. We highly recommend this place and will come again when we need to.

So how does a brand like Hertz get a negative review? They allow the local leadership and…read moremanagement justify 3 hr lunches for starters. The office hours are a grueling 8-5 M-F. But lunch is from 12:30 to 3:30. When I showed up to get my 2pm rental, I was surprised to find a sharpie hand written note that they closed for lunch, for 3 hrs. Further, when hertz does not have easy human interaction on chat or phone, and hours are posted in app, the expectation is that there is enough staff to cover lunches. The system reported that I picked up the car but I couldn't. The human when I was finally able to get the local staff on the phone actually justified that they "need to take a lunch!" Like I was asking him to fast for a week. He tried to justify that 3 hrs for lunch is reasonable. I'm not a monster, obviously the office needs to drive to Bakersfield to eat or cooks lunch in a slow cooker. Buy a microwave for this office. Or just close it.

Great service and i will be back to see if they have any car available to rent. Its been a lovely…read moreday today.

Sam and her husband are genuinely the sweetest people. The cars are clean and well maintained. I…read morewill always go there when in need of a rental.

Good service, car worked well, friendly staff. Made the reservation through Costco so the price was…read morereasonable. I'm taking a star off because the cushions were rather dirty. They could easily use a spot treatment but they obviously haven't.

Got a flat tire in the middle of the sequoias and kings canyon, this location was the closest and…read moredrove all the way here with the spare tire on.The lady/owner (who's name I unfortunately couldn't remember) really helped us out with switching cars to get us back home safely. She was very kind and understanding and everything about her was welcoming and helpful. Thank you again for helping us

These people are literally beyond shady!!!! NEVER AGAIN... didn't walk rear side of truck when…read moredoing the walk around... marked no damage when bumper was literally almost standing up... had it backed with the rear bumper in flower bed so hard to get to. When I got to my destination and saw the bumper... immediately called customer service. When we returned the truck to different location the Visalia location insisted I hit a pole leaving the site. Mind you damage was obviously old because of the degree of rust... no fresh paint at all... yet they held me liable for the damage because the Visalia site marked no damage on initial report!!!

Sold my GMC truck to John this morning. Nicest guy you'd…read moreever meet, and the easiest guy I have ever dealt with. Showed up on time and was a man if his worked. No hassle negotiation. Honest and friendly. Felt like dealing with my best friend. Will definitely do business with him again

SCAM! Do not buy! The dealership has closed (just call their…read moreneighboring businesses to confirm that Premier Auto Sales is closed). The actual dealership is no longer active ( but Google maps shows an older photo so they "look" legit from the web). This is a bunch of guys walking around luxury car dealerships in Visalia, CA and taking photos, then selling the pictured vehicles using the closed dealer's name. See the pictures of the scammers in the reflection of the cars. The FBI, and other national investigative agencies are working on this and have been notified.

Don't ever waste your time coming here. $3 admission just to go in an look to see if they have the…read morecar I'm looking for. Guys are rude. Waste of a junk yard.

Prices are off of whoever is working at checkout, better off ordering it online lady said my card…read moredeclined but when it went through on my phone had to pay twice in order to take the items

Ben and his team are amazing. The trucks are low miles. Once I got a truck that only had 240 miles…read moreon it. Competitive pricing while giving us drivers an awesome product . Thank you Enterprise Truck Rental in Visalia. Always appreciate you keeping us safe.

Our driver, Mike was super professional the entire day. Extremely patient as well…read more The limo was very clean and classy. Everyone definitely enjoyed what was provided. Mike, thanks again for everything. Thank you for being patient with us. -Tim

Take your business elsewhere. I promise . Although driver was good to us. He also mentioned the…read moreowner likes to talk smack alot. Boy oh boy was he right. The owner(Wayne) will make extra charges that he already included with the original price without your permission. That's fraudulent. Never had I had to deal with anyone like this from all the time rented a bus. Be careful guys to not stain black leathers seats with your hands. He made up stuff that was broken and never sent the photos.