I rarely leave negative reviews, but after giving AB every opportunity to make this right, I feel…read moreit's important to share our experience.
We hired AB and paid for a one-day move. Before moving day, they had the opportunity to assess the size of our home and determine what equipment would be needed. Despite that, they arrived with a truck that was too small to complete the move. Instead of having a second truck available, a large portion of our day was spent searching for a U-Haul. The U-Haul they eventually rented was also too small, and the movers repeatedly pressured my husband to transport our belongings in our personal van because they didn't have enough room. What should have been a one-day move turned into a two-day move because AB failed to arrive properly equipped.
The problems didn't end there. The movers lost the hardware needed to reassemble our refrigerator, leaving it unusable until the end of the second day. As a result, the refrigerated and frozen food we had carefully packed in coolers spoiled. We submitted receipts documenting our loss.
Our Lovesac AnyTable was gouged and chipped during the move, and numerous other items were scratched or damaged. Instead of placing boxes and furniture into the correct rooms as we paid for, many rooms were simply filled with random stacks of belongings. Even worse, the garage was used as a dumping area, with heavy boxes, furniture, and miscellaneous items piled together. We have had to move many of those items ourselves just to unpack and determine what else may have been damaged.
After I submitted a formal claim, AB did send a representative to inspect the refrigerator and the other damage. He looked everything over, told us the necessary refrigerator parts would be ordered, and made it seem as though he would be back the following week to complete the repairs.
That was more than two weeks ago.
Since then, we have repeatedly called, left messages, sent additional photos, and provided everything they requested. We have received virtually no communication, our calls have not been returned, and we have since learned the refrigerator parts were lost. We were never proactively informed of that or given a timeline for resolving the issue.
Mistakes can happen during any move. What has been the most disappointing is the lack of accountability, communication, and follow-through. We paid for professional movers so we wouldn't have to finish the job ourselves or spend weeks chasing the company to honor its commitments.
At this point, I cannot recommend AB based on our experience. I sincerely hope they will finally complete the repairs, resolve our claim, and stand behind the service they promised.
