Really like this Subaru dealership. Really nice waiting room here. And they have a few cars you can use if are not waiting for them to finish on your car. Just make sure they have a car Available before, not sure how many they have here for people that need them. Really friendly and nice here. They are pretty laid back here, not really pushy here. Which is good. Got a really great deal on my car here, I probably could not have gotten that elsewhere. Really good Dealership read more

Exeter Subaru - My car when I got it - Auto Parts & Supplies Near Me - Stratham, New Hampshire

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Their up charging for "recommendations" is disgusting. Fine for me to say no but they are doing this to your elderly moms and dads. They quote you 5- for an license plate bulb with a 45- labor charge. Two air filters for 82- with a 90- labor charge. Mind you, none of those three things uses a tool. Took me 15 minutes to change all of them and that was including the time to watch the YouTube video. Find a local mechanic that you can trust. Tell these fine people to go pound sand. read more

Exeter Subaru - I'm not kidding - Auto Parts & Supplies Near Me - Stratham, New Hampshire

I had a very good experience buying a car there yesterday. My salesperson, Quinn, was especially nice. He was easy to talk to and quite helpful from start to finish. Everyone was a pleasure to deal with! read more

We purchased a 2024 Subaru Forester here last year and we love it. Everyone we dealt with was so nice, helpful and courteous. I took the car in today for regular maintenance service and an inspection and Justin especially was great? Besides a warm greeting when I arrived, he went out of his way to help me with several questions/issues I had due to not reading the whole owner's manual and upgrading my iPhone. I so appreciate all the help I received!This is a great dealership. read more

Exeter Subaru - Auto Parts & Supplies Near Me - Stratham, New Hampshire

I decided to test drive the new Hybrid Forester . Sales associate Ms Harris had a good handle on all the features of the new model and she even made sure I got a good look under the hood to better understand how the gas boxer engine and electric components work together for better MPG. read more

Had all three of my vehicles detailed there and they look amazing!! Definitely shout out to whoever does detailing. Very happy!

Mrs. Leverone, (salesperson) was very unpleasant to work with to say the least. almost felt like she was belittling me over the phone. Not sure if she had her Coffee that morning but left the conversation feeling extremely disrespected. Someone should bring to her attention how to engage with clarity, communication and etiquette over the phone.in one specific scenario she asked me if I needed help spelling the word Franklin out, as if I wasn't able to do that on my own. (belittling me) I would NOT!!! recommend anyone to buy ANY car with that type of service. She should have better manners when communicating simple information. Hopefully she learns from this, so the next prospect could have a better experience. read more

I would avoid doing business with this dealer. They don't pay for products used. Sold them items in 2023 and emailed numerous times and never heard back. read more

Exeter Subaru is an outstanding dealership....I recently upgraded to a new 2024 Outback, and with all the new technical features I needed some help.. They have a technical person "DONNA" that takes all the challenge out of learning how to use it all...She knows her stuff and is extremely helpful and gets you set up with your new vehicle....Thanks Exeter Subaru read more

Scheduled my Forester for an oil change. The front of house was as expected, courteous and kind (no more/less that any other dealership) The tech parts was atrocious. You can't screw up an oil change, right? Well they did. They used the wrong screw and over tightened the oil pan plug, unbeknownst to me. Fast forward a few months, we go to a different mechanic (who I trust and has done work of my other cars) who tells me all this. I end up having to replace our oil pan. I held Subaru service in high esteem. But now, with something as simple as an oil change being botched so badly, no way can I trust them for the biggies. Caveat emptor. read more

Saw an ad Yesterday on Facebook for Exeter Subaru, called down there and Spoke to Jimmy a sales manager, Super Nice Guy, and he turned me over to Mitch the Salesman ANOTHER Super Nice Person, and finally with F&I Maggie Amazing person, Can't say this Enough ALL DEALERS Could LEARN From this ONE !!! the Process was Easy and Honest and none of the BS that so many other dealers put you thru, i have NOTHING BUT GOOD to say about Exeter Subaru !!! Thank you, Love my New Subaru !! Again Other Dealers need to learn from this one, i have been looking for over a month i won't list dealers, but it was always a game of back and forth salesman, sales manager, salesman, sales manager trying to screw you over with CRAP Trade Values, Payments WAY HIGHER than you said was your bottom line, Constant Calling and Emails........NONE of that with Exeter Subaru told them what i was looking for the Actually LISTENED and Made it Happen without the back and forth........and the STAFF AWESOME !!!! and i'm picky because i was in the dealer business for 50 years and retired a dealer GM !!! Way to Go Exeter Subaru Class Act in the Industry !!! read more

A friend bought a lemon here several years back. I was helping her purchase a replacement vehicle this week, and I stopped here to see if they would offer her a discount on her next car, to make up for selling her a dud. As I walked in, three managers entered a glass room to have a meeting, leaving one sales associate to handle customers. After I explained to that one remaining associate my situation, and asked for advice moving forward, he went to the meeting room to consult the powers that be. Keep in mind that I, the customer, am watching this conversation play out, since...glass room. He comes back and says, (cutting through the BS) we can't help you, move along. I ask to speak to the manager, before giving up - they did, after all, sell her a car with faulty metal, leading to a cracked engine block. He said, "They are in an important meeting, and can't be bothered." I responded, "To be clear, you are telling me that those three people, who I am currently watching just shooting the shit RIGHT THERE, can't be bothered to get off their asses and help a customer to whom they sold a broken car?" Reply, "Yeah, they're busy. You can come back later". This place honestly lives up to its reputation as the worst dealership in the region. May they all live miserable lives. Contrast this behavior and attitude with my recent experience at Rowe Westbrook. "Lets get your car in for a free inspection before your warranty runs out, so we can replace whatever parts we can while you're covered." Yeah, Exeter Subaru should not be in business. We bought a new 2021 at the next dealership we visited, and the crappy service at Exeter Subaru made that next experience all the sweeter. read more

My 2012 Forester is consuming oil. Exeter Subaru repaired it for over $7000.00. After paying and taking the car the problem was actually worse. They tried again and for $138.00 said that this would repair the problem. It did not. Again the oil consumption is actually worse. Then for another $2000.00 to 3000.00 they could repair the car. At this point I have little confidence that they can repair the Forester. They refused to work with me and I am taking them to small claims court. I have never done this before, hoping to recover some of my money. At this point the car is un drivable. They may be able to some maintenance , but diagnostic's , I DON"T THINK SO!! read more

Shopping for used Outbacks with my daughter for the past few days. I was passing through Stratham when she called me to say she likes an online profile of one at Exeter Subaru. I stopped in and spoke with Erica who immediately pulled the car up and brought it out for a test drive. Car was immaculate for its age and the price was more competitive than any other Subaru dealership I recently frequented. Darren approved my offer and the deal was done within an hour of walking through the door. Seem less no pressure transaction! read more

There was a recall on my Subaru 2019 Outback for the fuel pump. I brought my car to the Exeter Subaru dealership near my home. They replaced the fuel pump. When I return home I noticed my rear back camera was beeping, and the lower left screen was red. There was nothing there. I tried wiping the camera but this did not help. The next morning I went to fill up my tank (as I was told to have the tank only less than 1/4 to 1/3 full for the work) I noticed the tank did not "fill" completely. I did not think much of it at that time. My rear view camera continued to "beep" and show red as if something was there and my gas gauge continued to only go to ¾ full. I called the Subaru dealer and explained how both problems happened right after the service was performed on my car. The person was very dismissive about the rearview camera issue being related to the service. I was asked to return my car to have it looked at. They never mention a cost up front. I was called and was told the fuel gauge was fixed but in order to look at the rear view camera it would cast $135 and once they determined to reason for the rear view camera failure they would then determine who needed to pay for it. The Exeter Subaru dealership stated the failure of the rearview camera was caused by the "Sensor being nocked loose when my trailer hitch was installed." This trailer hitch was installed in April of 2019. I am amazed that the rear view sensor on the exact date I brought it in for service, decided to malfunction. But had not malfunction in the previous 15 months while it was loose. With these odds I feel I should go to Las Vegas or play the lottery. To add further insult to my intelligence the service man assured me he took "lots of photographs" so I could take those photos to the mechanic who installed the trailer hitch 15 months ago and show him the mistake he made 15 months ago but that error just present itself now. Really? I am sure this is a very small example of the service practice on a daily basis at the Exeter Subaru dealership. I will tell everyone I know to stay away from the Exeter Subaru dealership and I will be taking my Subaru to my previous mechanic who is honest and reliable. By the way the "fixing" the sensor required re-taping the sensor........at $135............hmmmm. read more

Just a routine service, but they are very friendly and honest. I had no pressure either from the service department to buy service that i didn't need nor from the sales department to test drive a new car or trade in mine. Go to the service department and ask for John. Worth while to use genuine subaru service. read more

I decided to get a Subaru one day went down and spoke with Ann. Once we had ordered it she asked me to sign a document stating I couldn't cancel order I paused, she told me obviously if something health related comes up we'd give you your money back. So I signed. I was scheduled for spinal fusion the Schedule they have me on now keeps pushing me into March now. Obviously concerned about this purchase I called got no answer they called me back. The sales manager ofcourse apologizes to me then raises his voice at me actually starts yelling at me on the phone. Needless to say he didn't wanna return my money when I asked many other dealers they said they legally can't keep my money. Thier practices with public pr is disgusting. Just morally and ethically stomach turning. read more

If I could go any lower I would. Price increase, contingent on if you are financing with them. They gave NO WARNING, did not come up once. Would not honor the previous verbal agreement, and when a second manager came in, he became verbally aggressive. They lied consistently about events that had just occurred. Liars, cheats, don't trust them and don't bother wasting your time read more

Had a clutch and steering rack installed by supposed professionals. Got my car back and put it on the lift to find out that they used three and a half tubes of heavy duty exhaust putty on a brand new downpipe with freshly machine heads. They loaded it right over the gaskets to the point where I have a quarter inch difference on one side to the other.found exhaust studs bolts loose and all mismatched. Literally the most despicable display of workmanship I've ever seen. I called and spoke with the owner and he had nothing to say besides the technician was " Subaru certified" and I could bring it back to them if I wanted to. Unfortunately I don't trust them at all now. I've contacted corporate and they've referred me to a dealership that will document the shortcomings and figure out a game plan. I should have checked Exeter Subarus Yelp because they have well over 50 negative reviews (some not recommended by Yelp). Do yourself a favor and do not have your vehicle worked on here ever!! read more

Exeter Subaru - This photo shows the other sideThere is no reason why after spending over $4,000 they couldn't put a new set of $15 exhaust gaskets in. - Auto Parts & Supplies Near Me - Stratham, New Hampshire

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Very patient dealers, no pressure to buy at all. Went in one day got a quote for a used vehicle, came back a few days later, traded in my 16 Impreza and walked away with a 2020 crosstrek. DJ was caring, and advocated exactly what I wanted to his managers in terms of finances. They even gave an incentive towards my trade in that didn't have so much value. DJ did not pressure me once into any decision, as I had felt pressure from other Subaru dealerships. We worked together and narrowed down exactly what I was looking for and in the market for. To say I'm happy with this experience is not saying enough! Not to mention the long list of BENEFITS you get from purchasing here, I have yet to see any dealership offer what they do! Thanks again guys you were awesome and I'm LOVING my Subaru Crosstrek! read more

Exeter Subaru - Auto Parts & Supplies Near Me - Stratham, New Hampshire

Great place for service as they only sell an service Subaru's Appreciate the early morning hours, coffee,snacks, and free wifi I'll be back with my other Subaru soon If you're looking for a manual transmission they have several right there on the lot I have had at least 7 Subaru's and love them... read more

I had a seamless oil change and state inspection experience today. This was the first time I've been to the dealership since COVID and I was glad they had a process in place. They called for payment over the phone, sanitized my vehicle and offered contact-free pickup. Great service experience, thank you Exeter Subaru! read more

So disappointed in how this all ended. If the transaction has ended the way I was told it would, I would have taken my deposit back and maybe even recommended them and returned. It didn't. I gave Jon my cc number to process the $1000 refund on 12/14. 9 days later still nothing. Wrote to the GM and asked him for the transaction # etc, he said he would look into it the next day. 24 hours went by and no reply so I filed a dispute with amex. Still waiting for that to be cleared up and it's January 14. read more

Bad experience today. Instead of doing a proper walk around for a new car delivery a finance manager slapped our plates on the car and lead us to the car parked randomly with all other cars. After I complained about the lack of a proper walk around and new car delivery the sales manager instead of apologizing and fixing the mistake started coming up with a million excuses why they couldn't do a walk around. The last straw was that as I was driving away from the dealership I noticed that the gas tank was only quarter full instead of full as is customary. No one ever bothered to return our phone call about that either. I'll definitely contact Subaru about this bad experience. Mind you we were a repeat business too. I'll never go back there again not even for maintenance. read more

Buyer beware! Tried to pull a bait and switch, and their management was shockingly rude. Called the dealership to inquire about a 2022 Subaru Ascent. I specifically asked if the car was available, that the price listed was the same as the price advertised on their website and that the features listed on the website matched what was listed on their website. Set up an appointment with Claire to see the car. When we arrived at the dealership, the person we made the appointment with, Claire, told us she couldn't help us as she only only did Internet sales, but Chris, her associate, would. Chris, however, he no idea what car we even had an appointment to see, and was not sure if it was actually on the lot. when she finally did find and pull up the car, we checked the sticker to make sure if was the same car we inquired about and the price was the same. It was then when we notice a handwritten piece of scrap paper taped to the window that stated there was a "Dealer Markup" of 8% higher than the listed MSRP, amounting to nearly $4000. we asked the sales associate, " That's not the price we'd pay, right? we were quoted the MSRP on the sticker". To which she replied that, "Oh, yes, that is the price, there is a market adjustment due to supply and demand". When we pointed out that the advertised price and verbal agreement of the MSRP that was stated to us directly was the price that they should honor, and that this price gouging can be considered a bait and switch, she insisted that the almost 4k markup was fair due to supply and demand. Asked to speak to Claire, the associate who quoted us the MSRP, she stated that we needed to speak to the manager instead. The manager's first words out of his mouth were not apologetic, instead they were, "There's no need to yell" though I was not yelling. He then insisted that they did not have to honor the advertised price because there was low supply and high demand. at that point, we called Granite Subaru in Hudson, NH and asked the price, availability and whether there was a dealer markup or was the price the MSRP, to which they stated that they had no such markup on the same model. So we walked out and went to Granite Subaru instead. 3 hours later we were the proud new owners of the same Ascent model for $7000 less than what Exeter Subaru was trying to extort out of us. To sum up, Exeter Subaru = bad! Do not spend your money here Granite Subaru = good, nice friendly people, honest, no garbage read more

I was in the market for an awd sedan so I thought im gonna try a subaru. Exeter subaru had a car that I wanted. I was communicating via email w danielle and after we agreed on a price, I came to the dealership. My sales guy was Nick and Max was the finance guy. The whole thing took less than an hour , they did try to offered me some extra warranty but when I decline there was no PRESSURE !!! I know there are some bad review in here about this particular dealership. All I can say is im very satisfied with the whole experience and would recommend anyone to purchase a vehicle there. Now let's see if this subaru live up to its name. We'll see read more

I recently purchased a 2005 Honda Accord EX from Exeter Subaru in Stratham NH and I can honestly say that this is the worst experience I have ever had. I asked for several small details to be taken care of as well as some other larger, more expensive things to be done and NONE of it was taken care of. When I first looked at the Vehicle, Christian (the salesman) told me that the center console door would be fixed as it was a little part that needed to be ordered so that it would stay closed. After test driving the vehicle with him I told him that I did not feel comfortable with the brakes as the shivered and pulled to the right, he assured me it was just a quick balance. I was also told that he needed to get me a code in order to reset the radio for me. I was also promised that the smell of cigarettes would be taken care of. When I sat down for negotiations I was told that they would not take care of the balancing of the wheels because it had gone through the shop, which I was ok with. I was also told they would not provide me with a new key or pop out a dent on the rear quarter panel. They did, however, write on the purchase and sales agreement that they would get rid of the smell. I was also verbally assured again that they were to clean the inside of the car and fix the center console door as well as reset the radio. They did not fix the smell and I was forced to purchase a new cabin air filter. They also did not fix the center console door or clean the car at all. I was handed the code to reset the radio and it took me all but 10 seconds in the parking lot to type it in and start listening to music. It only gets better from here. I was able to simply push on the inside of the car and pop out the small dent, you can't even tell it was there. I have had to buy an Ionizer ($89) to help with the smell, but it is still present. Both headlights have burnt out and I have had to replace those, and most recently the brakes have started making scratching and grinding noises. When I called the dealership I was told they were going to look into the purchase and let me know what they can do to help. When I finally called the President, David Yanofsky, I finally got a return call where Darren proceeds to tell me that he had tried reaching me and I never called him back. (Why would i attempt to call him in the first place and then not call back to get this resolved?). He proceeds to tell me that they would not fix the brakes or the headlights because it had already passed NH state inspection and it was not their responsibility anymore, regardless of the fact that I purchased the car only three weeks ago. I will be going to the Better Business Bureau and will get a lawyer if I have to. This is a matter of safety above all. read more

I bought my new 2017 Impreza in November of 2017. Condensed version of events follows: Before I even drove it off the lot, I noticed the windshield was cracked. Getting that fixed was a saga that involved at least 2 trips to the dealership, one which was unnecessary since they didn't even have the correct windshield yet didn't mention this until I'd had the loaner for 2 days. Bizarre. Then the persistent rattling in my car. Each time I brought it in for the repair or oil change, I mentioned it. In May, the service tech fixed some of the rattling by pulling out the dash and adding extra foam. However, when I brought it for another oil change in November, I was told that the problem was the blower motor and they didn't have one to replace it with at the time but they'd call me. OK, fine. One week, two weeks, no call. I finally call them and they say it hasn't come in yet. Seriously? And you don't bother telling your customer? Finally, I make the appointment to have it replaced. When I get there, I mention the rattling yet again. To their credit, they had a tech take a ride with me and we were unable to duplicate it. But when we came back inside, the guy working at the counter essentially dismissed me and seemed to forget the whole reason I'd come in there in the first place! I made an appointment to bring the car in for a cold start. Somehow that never made it onto the books there, which was actually ok because the weather was warmish. But really? So I rescheduled. This time, they were finally able to replicate the rattling and pulled out the dash (again) and added more foam. Great! I get my car back and as I'm halfway to work, I realize that the seat heaters are not working now. After a series of car swapping, my fiancé is able to take it in and get that fixed. Honestly, I am just waiting for the next fiasco with this car and dealership. If I knew then what I know now, I would never have stepped foot in this dealership. read more

Negative stars needs to be created for the Exeter Subaru service staff. After multiple terrible experiences will never be returning even though Exeter Subaru is far closer to me than others. Waiting 5 minutes for service associates to finish a personal conversation? Ok, not the worst thing in the world. Being told my brakes are at 2 mm when it was confirmed they are in fact at 4 and 5 mm, unacceptable. Go to McGovern or TriCity. We tried to give Exeter Subaru a chance multiple times, but this place is absolute garbage. read more

Really disappointed in Subaru. My husband and I took the car for an oil change and level 1 maintenance review at 7:30am. The clerk told us that we needed new brakes and rotors and some other things will be needed in the near future. We told the clerk we had to leave to go to work as it had already been an hour. Before confirming we qualified for a loaner, the clerk instructed the mechanic to begin work on our brakes. It turned out we didn't qualify for a loaner. Instead of letting us leave because the service we came for was done, we we waited another half hour for the mechanic to undo whatever he had started on our brakes that we had not consented to. When he finally brought the car around, it had not been cleaned, and he looked stunned to see us out there in the freezing cold waiting for it. Worse still, the clerk seemed annoyed that we didn't want the repairs done, and he didn't give us a level 1 inspection report. He made a shorthand list in the notes section of a few items -- he didn't even list everything he had told us verbally! The last time I had the *free* multi-point inspection at Subaru I was given a detailed and colorful 3-page report of the status of everything major in the car. We feel really silly paying for this "level 1 service" that doesn't even include a report, or maybe it does and we just weren't given one? After all of this, we were late to work and really frustrated. The worst of it all is that we then took the car to a local mechanic who not only offered a much better price but fixed something we've mentioned to this Subaru dealer before and they ignored. When I told Subaru in the past that the car has been excessively loud, they found nothing wrong during inspection and told me that Subarus are just loud cars. The local mechanic knew right away the wheel bearing needed to be repaired - and he knew he could save me money doing it while working on the brakes as he'd have access to that part of the car anyway. He fixed the brakes for far cheaper than Subaru quoted us, and the car has never been this quiet! We will not be returning to this Subaru dealer. read more

Back in March, I bought a 2008 Subaru Impreza hatchback here. Being the first time I've ever bought a car from a dealership myself, but not my first time test driving a car at a dealership, I was pretty impressed. I had never owned a Subaru or an AWD car at all, and my wife and I decided to drive there to test drive it in a bad snowstorm. What better way than to drive it in weather it's meant to be driven in? The salesman, Dan Maynes, was very helpful. He knew the answers to all the questions we had, he didn't even hesitate when we took a test drive on the snow filled roads and explained all about the Subaru AWD. Alongside the sales team, is the parts and service departments. Jesse, from parts, is very knowledgable and helpful when it comes to what parts are best for your car, whether it be performance or stock. The service department is also really great. They often send us free car wash offers and regularly do our oil changes. When you have to wait for a service, they have a nice cozy room to sit in, with free WiFi and refreshments. read more

I don't normal do reviews on companies, but I was so beyond disgusted with the way I was treated that I had to do something. Three weeks ago, I brought in my vehicle to have it looked at. The horn was no longer working and for safety reasons I wanted it to be fixed. When I brought in my car, I left it there for the day for it to be repaired. I received a phone call from Subaru telling me my vehicle was not safe to drive, he feared for my safety. The brakes and routers were basically gone. This scared me, and I told them to please fix whatever is needed because I drive my car long distances for my job. I trusted them since I have been going to this shop since 2016 and they have never led me astray. I picked up my vehicle, they went over the repairs and that everything else looked great. Two weeks later I brought in my car for my yearly state inspection. To my surprise I was told it did not pass inspection, I would need to get three-wheel bearings replaced. Two weeks ago, I was told my wheel barring where ok and now I'm being told that my vehicle will not pass because of this? I was starting to feel the trust go. They repaired my wheel bearings and my car was returned, I was told to return after 100 miles and that they would put a sticker on and it would take less than 15 minutes. When I returned two days later I was told this would take 45 minutes and need to be re-inspected all together. I left my vehicle still not feeling well about what has happened the previous two times. When my car was returned to me, I immediately noticed that my car had scratches as if someone grazed it on a concrete wall. I knew immediately that it was done by them and brought it to the service desk attention. I was told that they would look at the cameras and a manager would call me. I also noted that there was trash in my car and an oil substance on my vehicle's seats. The manager did NOT call me, I called them after three days. Frustrated, I spoke to the manager and I could tell she did not believe me. She asked me to come in for the day and I set up an appointment with her the next day. The next day happened to be raining and I was late. I left a message at the service desk asking to reschedule and was assured the manager would call me back to set up a new appointment. IT HAS BEEN A WEEK and my call has not been returned. I'm extremely upset, I feel like they used scare tactics on me because I'm a woman and left me feeling like I can't trust their establishment, I do not suggest them to anyone read more

I went in for an oil change and was told that I needed a $2300 repair for a small oil leak. I was also told that my 2013 Outback looked "pretty good" but had a few dents. I took my car to a local repair shop that my family has trusted for years and they found no leak at all. I am extremely disappointed in Exeter Subaru. I'm also surprised that I posted this nearly a month ago and no one at Exeter Subaru has reached out. read more

Still nothing from Exeter, 7 months later. I wrote to Subaru directly, we'll see if anyone cares about customer service.

I am updating this review because I gave them three stars before and I don't know how it got to be four. Bottom line - I did buy a vehicle at a good price using my own financing but the deal was delayed because I was told at the last minute that the price was contingent upon using their financing. I bought the vehicle after the manager ok'd the original deal and I used my own financing. read more

Five weeks after I bought a used 2013 Outback at Exeter Subaru, the transmission completely blew. Because the sale was an "As-is", there was no warranty coverage. Supposedly their mechanics had gone over it thoroughly and said everything was in good shape, but I'm finding that very hard to believe. My mechanic recommended that I reach out to them, and when I did, I got nothing except for them offering to look at it if I paid to tow it down there, but at this point, I don't even trust them to look at it. I can't say how disappointed I am to be looking at a repair bill that is more than half of what I paid for the car. I'm a very even-keeled person, but I'm stunned by this, and find it hard to believe that they weren't aware of something. If this were something smaller, it wouldn't be a big deal, but it is a big deal. I was a fool to believe them. Stay away from these guys. read more

Beware!! They will do what they need to ...to make money. Create work not needed....can you say "brake shoes forever"? New tires....what a joke...they will find ways to not do that....as they did with me when I purchased a new Forester in 2009. They will tell innocent people they need to repair items on your car that you never heard of before and give this big speech how bad this could be for your car if you don't do it. Don't trust them. I know a lot of garages can do the same thing but these guys have lost trust from a lot of people. They have to pay for that new facility they built I guess. Too bad! read more

I put a $500 deposit down on a new Forester (my bad), and found a better deal at another dealer a few hours later. I drove over to Exeter to try to apologize for changing my mind, and they not only wouldn't give me my deposit back but they were rude about it. The dealer I finally went with refunds deposits! I wish I'd gone to them first. read more

Prices for used cars are well above market value and they don't seem seriously interested in making fair deals. Tried to buy cars there twice and didn't feel for one second they were ever willing to offer a market value price. read more

I wasted my time here! Went to look at a used car advertised online, spoke with a Brianna prior to making the 1.5 hour drive up. The car was absolute crap...sounded like an airplane was landing in the trunk. When I asked the salesman what the problem was with the car, he simply shrugged his shoulders and gave me one of those "your guess is as good as mine" replies. What!?!? When I told him that I had spoken at length to Brianna via three phone calls prior to driving up from Boston and that she never mentioned the airplane engine in the back, he simply stated that she knows nothing about the cars on the lot. Then why is it that she is fielding the phone calls from potential customers?!? When I inquired with the manager on duty, he told me the price was firm and that he knew nothing about the current condition of the car. How is it that none of these people, receptionist, salesman, and manager know nothing of this car that is for sell on THEIR lot??? Completely unprofessional and 100% lacking in usable knowledge. Helpful hint to all three...learn a little (preferably a lot) about the cars you are trying to "sell." Bad experience overall. Buyer beware! read more