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Audi Stratham

2.4 (62 reviews)
Closed 9:00 am - 7:00 pm

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The front bumper of my Audi.

I typically don't take the time to make these reviews however, I want customers to be aware of the quality they may receive from this dealership. I worked with the dealer for 2 years and most of my experience was so so until this happened (refer to photograph). In regards to repairs the dealer did do the warranty work however it only came after months of inquiry. I was told they would call me once they had the parts in from recall but was never called. Then I called in and was told there is a waiting list for the recalled part. After waiting months again for a call that parts were in I call in again to have the work done and also have my cars rumbling looked into. I inform the service department i believe my wheels were out of balance. They suggested the alignment be fixed to which I replied the alignment is fine. Take the car in and they assess that the front breaks need to be replaced (which was correct) and they still do an alignment. The alignment actually made my cars alignment out of balance and the car still rumbled. More importantly this scratch appears on my car. I called in immediately once I got home (as its fairly awkward to show a dealership you don't trust them but eyeballing your car prior to leaving) to which I was told to bring it in. They looked at it and said they might not be able to see that damage if it was on the car prior to me bringing it in but would review their 360 cameras. I waited a few days for a response and called in for a status update. I was told that they needed the managers permission to review the camera footage waited a few more days and called in and left a message. No responses for months now. This problem is the worst of many smaller issues that a customer of a "luxury" car brand shouldn't have to experience especially when paying the labor rates they charge. I don't need some email from a "manager" saying we're very sorry because if they were sorry for scratching my car they would have fixed it. Or at the very least responded to my initial inquiry and said "we are sorry about your car but you left the lot and any damage from that point could have come from you". I just want people looking to buy or service Audis to get the service they deserve.

Trashed my clear coat when I brought it in for routine maintenance

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6 days ago

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Elizabeth M.

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6 months ago

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Elizabeth M.

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2 years ago

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Elizabeth M.

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1 year ago

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Mike N.

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1 year ago

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Mike N.

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2 years ago

Great people, honest easy going. Shopped for a car for a month and they were great to deal with

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Elizabeth M.

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2 years ago

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Mike N.

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3 years ago

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Joseph H.

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3 years ago

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Joseph H.

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5 years ago

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Mike N.

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4 years ago

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7 years ago

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5 years ago

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4 years ago

Had my R8 head gaskets replaced and oil changed. Service was outstanding and they provided a free loaner car.

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Joseph H.

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4 years ago

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Mike N.

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6 years ago

Kevin and Chuck in service department are the best! Very helpful and informative, hand down best in this business

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Mike N.

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6 years ago

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Joseph H.

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9 years ago

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Joseph H.

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7 years ago

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Joseph H.

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7 years ago

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3 years ago

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Joseph H.

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6 years ago

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9 years ago

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Joseph H.

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7 years ago

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Joseph H.

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9 years ago

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7 years ago

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12 years ago

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Joseph H.

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5 years ago

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14 years ago

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Joseph H.

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8 years ago

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Joseph H.

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8 years ago

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Joseph H.

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6 years ago

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Joseph H.

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12 years ago

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Joseph H.

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6 years ago

The service dept. treats us very good. We bought Audi-care and all our warranty issues have been taken care of well.

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Joseph H.

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13 years ago

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Joseph H.

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11 years ago

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Joseph H.

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8 years ago

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9 years ago

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7 years ago

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9 years ago

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Page 1 of 2

Ask the Community - Audi Stratham

Review Highlights - Audi Stratham

Thank you so much and thank you specifically to Kevin in the service department.

Mentioned in 2 reviews

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I purchased a Tesla Model S from Ira Pre-Owned just over a month ago, and unfortunately, my…read moreexperience has been extremely disappointing. Within weeks of owning the vehicle, I was forced to pay $1,410.24 out-of-pocket for repairs--this included replacing the 12V auxiliary battery, fixing suspension issues that caused noticeable clicking noises during driving, and replacing both the cabin and HEPA filters. These are not minor wear-and-tear items and, in my view, should have been identified during a proper pre-sale inspection. Tesla's diagnostic report noted that the 12V battery was near the end of its life, something detectable through standard offboard diagnostics. The suspension issue--caused by dry half shafts--resulted in a $760 repair. This was a very obvious mechanical problem, and it's deeply concerning that it wasn't caught before sale, especially since Ira Pre-Owned claimed the suspension and shocks met NH state inspection standards. While I understand that I purchased the vehicle "as-is," I expected a reasonable level of diligence, especially from a dealership that confidently resold my clean, certified BMW trade-in. To their credit, the dealership acknowledged the filter concerns and provided a discount for those. ( $100 dollars that I never got) But the larger, more critical mechanical issues were overlooked--and I'm now left footing the bill. I've reached out privately with the full Tesla invoice and am hoping the dealership will take another look at the situation. I believe a fair resolution is still possible, but as of now, I would caution others to be extremely thorough when buying from Ira Pre-Owned.

Called to inquire about a Camry they had on the lot. When I asked what the price was the clown on…read morethe phone asked "what are you hoping it will be". After reading other reviews on the place I decided to go elsewhere. Sales staff is a disrespectful joke. There is no shortage of cars for sale out there. Why would anyone deal with these people?

Audi Stratham - car_dealers - Updated May 2026

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