I would like to start by saying I do not make it a habit of writing poor reviews or complaining about service or a business as I am a District Manager and always try to service my customer with RAVING FAN service. I was so floored by the way my wife and I were handled at Audi Stratham in Stratham, NH that I have to tell as many people as possible. I am still upset at the way we were treated. The short version: My wife and I have bought many cars and have always had GREAT sales service when doing so! I have recently had experienced amazing service from Joe at Ira Lexus, Rob at Hollaway mercedes, Cliff at Merrimack St Volvo and just last week, Kathleen at Audi of Nashua, NH. So I was expecting the same great experience at Audi in Stratham, NH since premium dealerships always pride themselves in great service... Well, that was not the case at Audi Stratham, NH. I walked into the showroom and was greeted by jeremy (who was in a rush cause they were so busy)... You know, he made it sound like those car commercials you see on TV with all the people in the showroom fighting for a car, but there were only a few people there with 3 sales people? Anyway, I asked to test drive an SUV that happens to be in high demand (audi Q5) and he proceeded to tell me how the car was almost sold, bla bla bla... So far so good, nothing out of the ordinary if you like pompous high energy salesmen (which I don't)...Anyway, jeremy got me into the SUV in record time which was fine. We tested the SUV and came back 15 mins later. Here is where the poor service starts. We get out of the SUV and another salesman, who is with another couple, charges at me with a very angry look and said "give me the key" in an angry tone. I handed him the key and went to see Jeremy, however he left a sour taste. Why was he mad at me? Did i take too long? Did jeremy take the key from him? Who knows? One thing I do know is you don't take your tone out on the customer, that's for sure! The SUV was stickered at $44,100 and it booked for $39,000 (fair market value) with all the same options and miles (it was a new car). Audi nashua had the same car with the same miles etc... except for a Nav system and they were selling it for $37,000... So I offered jeremy $40,000 which is a fair starting point. What does he do...you would think he would work with me as I was prepared to meet him halfway, which is still over priced... Well, no! He laughs and says $500 off is the best he can do, which is nuts. Way over priced for a 2011 Audi Q5 2.0 motor.... Its worth $39,000 to $40,000 tops! Then jeremy decides to get another salesman into the action to mock my offer rather than negotiating with me??? Are you kidding me? Aweful! If one of my managers or sales staff did that they would be out the door or on corrective actions. He made me feel aweful while they both got a laugh at my expense. As I left shortly after feeling embarrassed by his antics, he pokes his head out and makes it a point to comment on my tire and rim on my car which hit a curb and lost a small piece of rubber. I was fully prepared to purchase that car! safe to say, I will only deal with Audi of Nashua or an Audi dealer in MA going forward, even if it means I have to wait for a Q5 with a nav system. Please do yourself a favour and stay away from this dealer as the staff there that I delt with (except for John savard, who answers the phone. he was super nice) was nasty, mean, rude, crass and condesending...There are many Audi dealers in MA and NH that would love to sell you a car. I will be posting this on Facebook, Myspace and spreading the word as this was the worst feeling I ever had after a shopping trip of any kind! read more

I'm surprised to see the negative reviews for this dealership. I special ordered my A5 cabriolet in December 2018 and took delivery in March 2019. The car is absolutely a pleasure in every way. I worked with Nick and early on challenged him to prove the A5 cab was better than BMW 4 series and Mercedes cab. He did such a good job that I decided to visit and take a test drive. Nick applied zero pressure, simply allowed me to check it all out and answered questions directly and factually. When it came to negotiate the deal, of course he did the right job by offering a small discount. But when I made my counter offer and explained I was ready to buy today, the sales manager and Nick worked together with me (no back room bullshit). We came to a balanced and reasonable agreement. Work with Nick. He's young, he's easy going, he's confident with his products and knowledgeable. I'll buy from him again in the future, no question. As for the service department, they have also been great. I haven't had any issues, just normal maintenance. They have picked my car up and left a loaner (schedule ahead) the time I couldn't break free to drop it off. They call to let me know the details of what they recommend (dirt roads cause alignment issues, they caught initial wear issues early). Get an Audi. Talk to Nick. Enjoy the experience. read more

The first couple times I went there they were absolutely great (great enough to leave a good review !) and then I go back and have to MISS WORK! and drive 2 hours out of my way to get there and 2 hours back as well. And the great amazing thing is they didn't have me in their schedule ! After I got text confirmation AND CONFIRMED THE DAY BEFORE ! This place is a scam and they LIE! I'm not the only one that says that they lie either !! They said that they don't give loaners out on FRIDAYS EVEN THOUGH I HAVE DONE IT AT LEAST 4 times previously without a problem AT ALL because it FITS MY SCHEDULE !!! And now all of a sudden they don't do that ?!? OH IM SORRY I INCONVENIENCED YOU WITH MY THOUSANDS OF DOLLARS OF WORK THAT YOU ARE DOING TO MY CAR !! I did let this dealershit know I would be writing a review AND CONTACTING AUDI themselves!! Please I BEG YOU !! DO NOT GO THERE ! Plus I WONT EVEN GO INTO WHAT THEY DID TO MY CAR LAST TIME ! Wow just WOWW Well that's what the whole said anyways ! read more

Can't say enough good things about Rich Candela and Rich McNeil at this dealership. Went through a completely smooth and effortless purchase this past weekend. Received fair value for our trade-in that required about 10 minutes of negotiation and also obtained a further-discounted price on our used vehicle when it originally came in a little over our budget. Found the vehicle that we wanted online and went in with an idea of how much we wanted to spend and how much we wanted for our trade-in. Got both so what more could we ask for? No BS, no up-selling, and when we needed a little more, they gave a little more. And i've flat out walked out of dealerships before. Really refreshing to feel like I was making an honest transaction with honest people. Wasn't even sure that we were making a purchase that day Rich C. literally got us trash bags and helped us clean out our old vehicle. Support honest, local businesses!! read more

In the 25 years I have shopped for and purchased/leased new vehicles from various dealerships, I have never been treated as professionally as I was by Audi Stratham. My salesman, Robert Ouellete, helped complete the transaction on his day off. Robert was readily accessible throughout the purchasing process and responded to all of my emails/texts in a timely manner. I would recommend Robert to anyone who is interested in purchasing an Audi. On a scale of 1 to 10, I would give Robert an 11 for his professionalism and willingness to sacrifice his day off to help get the car registered and prepared for delivery. In a time when customer service is non-existent, Robert and the Audi Stratham team went above and beyond to make my experience noteworthy enough to actually write a review on Yelp. **Update** Robert is personally delivering the new vehicle to my home. My wife and I could not be more impressed! read more

Place is a joke, i would give it -5 stars if I could.. it was a great place at first . But now I will go OUT OF MY WAY to make sure NO ONE EVER goes here ! EVER! First of all I had a scheduled appointment. ( it was confirmed by txtAND phone call the day before) I get to the dealershit and of course they can't do shit for me. No loaner cars on Friday?! (I have had a loaner on Fridays 3 other times with no problem or issue AT ALL because of hectic work schedule ) $138 for just a diagnostic ?!??! ( I have had Free diagnostics for check engine light at least 6 times ) So I drove my high-risk EXTREMELY unsafe car 2 hrs there and 2 hrs back FOR absolutely NOTHING!! Wow.. I am going out of my way to rate this on every single platform I can. I will also be sure to let my 7,000++ followers know this INFO as well. Thanks for your time! and I honestly don't care what Audi has to say about it.... read more

Place is a joke, i would give it -5 stars if I could.. it was a great place at first . But now I will go OUT OF MY WAY to make sure NO ONE EVER goes here ! EVER! First of all I had a scheduled appointment. ( it was confirmed by txtAND phone call the day before) I get to the dealershit and of course they can't do shit for me. No loaner cars on Friday?! (I have had a loaner on Fridays 3 other times with no problem or issue AT ALL because of hectic work schedule ) $138 for just a diagnostic ?!??! ( I have had Free diagnostics for check engine light at least 6 times ) So I drove my high-risk EXTREMELY unsafe car 2 hrs there and 2 hrs back FOR absolutely NOTHING!! Wow.. I am going out of my way to rate this on every single platform I can. I will also be sure to let my 7,000++ followers know this INFO as well. Thanks for your time! and I honestly don't care what Audi has to say about it.... read more

Last Friday we stopped by Stratham Audi on a whim to just look around, we had no plans to purchase until Fall. I always dread the car-buying experience for obvious reasons and figured this was a good chance to shop without pressure. We were quickly helped by Tyler Hibbard who was super friendly and helpful in every way, he understood our position and there was no pressure to buy. We decided shortly into the conversation that this dealership already earned our future business based on the way they treat customers, and less than 1 hour later we happily made the unexpected purchase - sometimes things just work out perfectly and we are so grateful to Tyler, his manager Rick and Xan Peterson for their help in getting us a fair and fantastic deal for a car we absolutely love. I highly recommend this dealership for so many reasons. read more

We were on vacation visiting Portsmouth when the 'check engine' light came on. I drove to this dealer about 4:15 pm, they took me in right away after I told them we were on vacation and heading back to Ohio. It turned out the thermostat sensor was having a fault code. Now, they could have scheduled an appointment and I would have had to have stayed maybe another night; but they reset the code and assured me it was okay - as long as I brought her in to my local dealer -ASAP. When I got home I did two things, got her in the shop and bought a Thank You card. I was so impressed with the over the top customer service I put in a few bucks - to buy pizza's for the folks in the work bays. Service like this is a buy-in from the top / down- I don't know who's in charge - but if I lived up there - they would be my dealer. Thank you read more

I wish to share my experience with Audi Stratham. I recently purchased a low mileage 2015 A3. The vehicle is an exemplar of outstanding automotive engineering and is the best handling car that I have owned. There were a few issues that the dealership rectified. My service experience was beyond exceptional. The Customer Service Consultant, Mr. Blum, was expeditiously, very responsive to my requests and addressed them in a supportive manner. In fact, the General Manager, Mr. Hovsepian, was involved and addressed my concerns beyond my expectations. My experience with Audi Stratham was remarkable and sets a high standard for customer care and responsiveness. Six out of five stars for this dealership are in order. I am a customer for life. Thank you, Audi Stratham. read more

I recently leased an Audi A4 from Audi of Stratham, NH. The process was comfortable, the pricing and trade-in allowance seemed generous ... And it was all done in a professional manner without the hustle and game-playing I've come to expect. I'm one of those geeky purchasers who wants to know the numbers, run them on my own lease calculator and (to my pleasure) it was all straight-forward. They helped my process rather than act offended or mocking (I've seen that elsewhere over the several decades of car leasing). Kudos to sales rep Jon Dube and General Manager Frank McLaughlin. I recommend them, and Audi of Stratham, without reservation. read more

I'm enjoying my new car. Rob Ouellette was an excellent salesperson - very knowledgeable about the different models and features. I appreciated that he gave me his honest opinions about the various cars i had an interest in. I felt as though I was being guided by someone that had no anterior motive other than to give me as much information as possible so i made a decision I'd be happy with. Rob was also excellent with teaching me how to use the really cool technology in the car. Rich, the used car manager, is also very passionate about what he does. Enjoyed working with both of them. read more

Where do I began, well I will start with the huge inconvenience they are to me and how they treated me was unacceptable!! But what can you do. I'm just letting God take control and letting all my friends and Fam know that this place lies to you and they overcharge you.. it's really sad too. Had an appointment and they wanted nothing to do with it !! I also drove 4 hours total with my car not being able to go over 50 !! It was shaking and rumbling and VERY UNSAFE ! Safety is not their concern only money! BUYER BEWARE!! read more

Bought a used A3 from this dealer at the end of summer. The salesman Wayne really earned the sale as it was an extremely hot day and I tried a few different cars, making him follow me around in the heat. Really great guy to deal with and others were helpful too. One of the wheels was scraped up from the previous owner and I asked if they could replace it. They not only replaced that one, they gave me 4 undamaged wheels and brand new tires. And I'm really happy with the car. read more

I have been a customer of the dealership for over 2 years and have bought a second car from them last summer. I just had my A4 in for service and everything went well. They are even researching an issue that I experienced a while back and seems to have resolved itself. As usual, everything was handled quickly and on time. My car has run great since I got it and I continue to be happy with everything about my purchase and subsequent service read more

The service team at Audi is outstanding. My A4 sedan was in for routine service and they made it so easy. I was immediately greeted by name when I walked in the door. The paperwork was ready, Matt took me through the service profile, made sure he had a good number to reach me at and I was out the door. Jared took care of me on my return and was as equally pleasant and professional. The service team makes it easy to care for my Audi! read more

I originally called in for my boyfriend for info and talked to Dave who was amazing! He answered all my questions and got back to me with quotes within minutes. I am not the easiest person and I ask lots of questions but he was always very polite. My boyfriend ended up doing the deal over the phone with Dave and the rest was a piece of cake! Thanks to everyone at Audi Stratham we will recommend you to all our friends! read more

One of the best experiences in purchasing a high-end vehicle. Sales rep Robert Ouellette was knowledgeable, not pushy and extremely helpful. Bus Mgr Xan Peterson and GM Rob Carusi could not have been more helpful as well. Xan was new but worked thru issues knowledgeably and quickly. Rob went above and beyond in insuring that I was a pleased customer. Expect that I'll be buying from them again. read more

Outstanding experience! Collin was our sales rep and he was patient, informative and accommodating to my circumstances of having to close on a new house prior to making the final auto purchase. Collin took the time to go over every aspect of the vehicle and told me that he was always available for future questions. I am thrilled with my new Audi A4! read more