I rarely write negative reviews, but my experience with Victory Park Motors deserves to be shared…read more I first visited the dealership about a year ago when I was shopping for a Mercedes-AMG G63. During that visit, I found the staff to be rude, dismissive, and at times condescending. I decided to keep looking elsewhere. Recently, I drove by and noticed they still had the G63s on the lot, so I called simply to ask the asking price. The information displayed on the vehicle only showed the original window sticker and MSRP from when the vehicle was sold new, not the current selling price. I greeted the person on the phone by saying "Good morning" three separate times and never received a greeting in return. Instead of answering a simple question from a legitimate customer, the call was ended before I could even get the price. I am a business owner myself, and I understand the importance of treating every customer with respect. You never know who is ready to buy a vehicle, and basic courtesy costs nothing. I wasn't looking for special treatment--just the asking price and a professional conversation. Unfortunately, that was not my experience. Because of the way I was treated both in person and over the phone, I will be purchasing my G-Wagon elsewhere.

worst experience ever. I've literally never been treated so rudely. I drove an hour to look at a…read morecar then when I was getting ready to purchase I asked for service records the owner became extremely rude and borderline hostile. he said he has the records but wouldn't share them with me and told me not to bother trying to purchase. the whole thing felt extremely shady.

Be very careful with these folks. They use unsavory business practices to hide defects like…read morepainting structural rust with black paint, jerry rigging oil leaks rather than fixing the causes and many more. On top of that when confronted they resort to bullying tactics. Too bad we wanted to support a local independent business. Instead we were taken advantage of and lost thousands of dollars. These folks give forty miles of bad road.

Terrible. First the wrong VIN number was put on my paper work so I had to make two trips out to…read moretheir location. Not even owning the car for 48 hours and the windshield wipers stopped working. I called and was told "well they did work" Was told I had a warranty on the clutch, but when I went lower then the asking price they said no. Only after I pulled up the ad stating it didn't say they did they honored it. Should not have been an argument in the first place. If you are going to buy a car from here I would look at every single thing because so far it has been one thing after the other.

Ashleigh Bourque is amazing! She is not only friendly but extremely knowledgeable and efficient…read more She made me feel relaxed and made sure I had a loaner car as long as I needed (brand new car). She kept me up to date on my repairs and accommodated my schedule. I have been to a few Mercedes dealers and Portsmouth has by far the best customer service. They get their clients and treat them like they would want to be treated. The repairs I had done came out perfect and I left happy and excited to purchase my next MB at Portsmouth!

I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as…read morea Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system--a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I'm now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle.

Great experience and I love my car…read more I noticed there wasn't any Yelp review for this great little used car dealership. I know buying a car can be stressful, and dealing with car dealers - especially used car dealers - can be awful. This was not at all. Everyone was very friendly, no pressure, let us look around and check out whatever we wanted. Went out of their way to make financing super easy. Before I knew it, I had the keys and drove away, with a new emissions test, a decent warranty, and a great quality vehicle. Never felt creeped out the whole time. I would recommend if you are in the market for a decent used car. Of course, do your homework, and don't be afraid to ask questions.

I bought a car back in September 2017. The service engine light was on so I brought it back to RE…read moreDavis. They told me to take it to their mechanic. All they did was reset the light twice after putting on a new gas cap. Light came on again. I finally told them that there is something going on with my vehicle as the light indicated an O2 Sensor. That is when they finally fixed the fuel pump! Since it was September, I did not even think about my AC. Turns out there was a bad AC Compressor, cost me $959.00. This was after I explained the sound I was hearing just to be told that it was nothing. Turns out it was the AC compressor and clutch hitting each other thus causing the sound I repeatedly told RE Davis about. Then, I had my entire rear suspension blow out because of bad upper trailing arms in my vehicle which were clearly rotted and rusted and had been this way for quite some time. This cost me $1,061.00. Luckily I was able to convert to a coil suspension. I believe this vehicle was in water at some point. My rear window leaks, there is some kind of a thick glue applied in various places and there are numerous other problems with this vehicle. If RE Davis Auto had let me take this vehicle to my mechanic like I had asked I would NEVER have bought this vehicle. I was told that I am not allowed to take any vehicle off the lot except to test drive. Be very careful when buying ANY vehicle from this company AND make sure they let you take the vehicle to mechanic even if they insist that you can't. Otherwise, shop somewhere else! I truly wish that the Lemon Law applied to my vehicle.

I recently purchased a 2020 Gladiator Sport S, and dealt with Jeremy Brocato, for Sales. Jeremy is…read morehimself, an enthusiastic Jeep Wrangler owner, and his passion and excitement for the Jeep vehicles is very evident. He is knowledgeable, professional, and a very focused on the customer, versus being a stereotype "high pressure" sales person - whom we all hate! I also dealt with Mike Hollis, to settle the financial paperwork. Mike was efficient, and also a real pleasure to work with. Side Note - for the last 15 years I have been a loyal BMW owner (had 5 different BMW's in that time period) - and I still am. My most recent BMW was a 2018 M550i, completely decked out (plus "chipped") with every option I could add on. Unfortunately, due to the NorEaster storm that came through in July 2019, my car was "totaled" Therefore, needing a new car, I decided to look for something fun, and settled on the Gladiator. So far, I am glad I did. In fairness, it is not a BMW, but is not trying to compare to a BMW. My personal needs changed, and the Gladiator should be the perfect vehicle for what I need and want to do. If you are looking for something new, and the Jeep line has something you might want to take a look at, than go to Bournival Jeep first. I contacted 5 other Jeep dealers, and found the typical response, of people not calling me back, forgetting my name, trying to convince I needed something I didn't want, and so on. Not so at Bournival. You tell them what you are looking for, and they deliver. Enjoy your new purchase!

Yet another great experience here at Bournival Jeep! Got way more for my trade in than I expected…read moreand a much better price than I anticipated! Ryan, once again, proved to be an excellent sales member and Jess in finance got an even better rate for me than my credit union gave me! Excellent experience all the way around!! Thank you all

Car came in driveable with just a few upgrades, the car come home undriveable and having to go to…read moreanother shop.

In an update to my review below; the manager made good on all that was done wrong, by a now former…read moreemployee, with our car. It's looking and running great!

I'm glad I hadn't read the comments before going to Dam O'Brien Kia. The only piece of similarity…read morein my buying experience is that they did reach out a lot, but every other dealer did as well. I had a truly positive experience with a newer salesperson, Krystal. She was knowledge, smart, and friendly. She kept the vehicles within my intended range and kept track of the features that were my priority. Jon was the manager for my sale and he was great. Though he obviously wanted my sale, he didn't push me beyond my comfort level and was genuine and likeable. When finance was busy, Jon helped keep things moving for me by filling in the paperwork'. Finance was handled by Joe who was quick and accurate. I appreciate the staff at Dan O'Briens and encouage anyone interested in a Kia to stop by.

FAIR WARNING........Dan O'Brien Kia is the BIGGEST rip off on brand new Kia's in the state…read more Check out the screen shot just taken on 3-15-22 on a new 2022 Kia Telluride offered at Dans O'Briens dealership. The manufacture's list price is $51,390.....Then good ole Dan adds another WHOPPING RIP OFF CHARGE OF $12,000 on top of that for a total of 63,390!!! All pricing is plus all dealer and "port installed" options AND a $599 dealer fee. Talk about taking advantage of your customers. Greedy Dan. People would rather be dealt with honesty instead of those stupid commercials. Really? You should be honest with your customers and not try to take advantage of the situation by robbing them and making an extra $12,000 for the opportunity of selling them a car. Avoid Dan O'Brien Kia like the plague! Check the 45 complaints at the Better Business about Dan O'briens Kia. https://www.bbb.org/us/nh/concord/profile/new-car-dealers/dan-obrien-kia-0051-92046957/complaints

Cross posting my original google review due to no response from Barry, reading other reviews. seems…read morelike thats the case, offer a solutions and never follow up. After months of searching for a specific model, package, low mileage, and clean condition, I finally found what appeared to be the right vehicle at Portsmouth Volkswagen. Unfortunately, the buying experience and the condition in which the car was delivered turned what should have been an exciting purchase into an exhausting and deeply disappointing ordeal. 1. Five hours--even with an appointment and pre-approval 2. The advertised price is not the actual price 3. Skip the $800 coating upsell 4.The loose oil drain plug was the final straw, yes, you read that right. I arrived with a scheduled appointment and financing pre-approval already in hand. This should have made the process relatively straightforward. Instead, I spent more than five hours at the dealership. If a customer does the preparation, schedules an appointment, and arrives ready to buy, there is no reasonable excuse for the transaction to consume most of the day. Do not assume the price displayed in the listing is what you will pay. Once I was at the dealership, additional costs and upsells changed the picture. Advertising an attractive price only for the real numbers to emerge after a customer has invested time and traveled to the dealership feels misleading. Ask for a complete, itemized, out-the-door price in writing before you make the trip. I paid approximately $800 for the dealership's coating package, yet my supposedly coated and detailed vehicle was delivered with bird droppings still on it. That tells you everything you need to know about the care and attention given to this expensive add-on. If the dealership cannot even return the vehicle visibly clean, I have little confidence in the quality or thoroughness of the coating itself. The worst issue came afterward: My daughter mentioned the car smelled "stinky" ove the weekend so I investigated...the oil drain plug was loose, causing oil to spread across the entire underside of the vehicle. This was not a minor cosmetic oversight--it was a serious and completely avoidable problem that could have caused significant damage not only to the vehicle, but potentially my family if the engine failed without warning. Buying a vehicle should not require customers to verify the advertised price, inspect an expensive coating job for bird droppings, and check whether basic mechanical work was completed correctly. Steer clear of this place. Additionally my friend burned his complete day for what should have been a relatively simple transaction, he is a travel agent and the sales man lead him on about multiple packages. My buddy put a bunch of offerings together, to never hear back. This place is in business of wasting peoples time. Replying to this review with a "we're sorry about your experience..." ain't gonna do much.

I bought a truck from here on may 14 for 45,000.00 3 months later, im told it needs a $3,000.00…read morebrake job. I call to speak with the "manager", barry goodman. Barry says "thats impossible. Im not going to touch your brakes." Never even offered to look at it. I took it to another shop, after noticing a "service brake pad monitor" notification came up on my dash. Barry Goodman, the "manager" lied to me and skirted the responsibility. Im now on the hook for a $3,000.00 brake job. They NEVER SHOULD HAVE SOLD A TRUCK WITH BAD BRAKES!!!!! they took advantage of my situation, and sold me an unsafe vehicle. I wouldnt send an enemy here.....​

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend