I rarely write negative reviews, but my experience with Victory Park Motors deserves to be shared…read more I first visited the dealership about a year ago when I was shopping for a Mercedes-AMG G63. During that visit, I found the staff to be rude, dismissive, and at times condescending. I decided to keep looking elsewhere. Recently, I drove by and noticed they still had the G63s on the lot, so I called simply to ask the asking price. The information displayed on the vehicle only showed the original window sticker and MSRP from when the vehicle was sold new, not the current selling price. I greeted the person on the phone by saying "Good morning" three separate times and never received a greeting in return. Instead of answering a simple question from a legitimate customer, the call was ended before I could even get the price. I am a business owner myself, and I understand the importance of treating every customer with respect. You never know who is ready to buy a vehicle, and basic courtesy costs nothing. I wasn't looking for special treatment--just the asking price and a professional conversation. Unfortunately, that was not my experience. Because of the way I was treated both in person and over the phone, I will be purchasing my G-Wagon elsewhere.

worst experience ever. I've literally never been treated so rudely. I drove an hour to look at a…read morecar then when I was getting ready to purchase I asked for service records the owner became extremely rude and borderline hostile. he said he has the records but wouldn't share them with me and told me not to bother trying to purchase. the whole thing felt extremely shady.

Be very careful with these folks. They use unsavory business practices to hide defects like…read morepainting structural rust with black paint, jerry rigging oil leaks rather than fixing the causes and many more. On top of that when confronted they resort to bullying tactics. Too bad we wanted to support a local independent business. Instead we were taken advantage of and lost thousands of dollars. These folks give forty miles of bad road.

Terrible. First the wrong VIN number was put on my paper work so I had to make two trips out to…read moretheir location. Not even owning the car for 48 hours and the windshield wipers stopped working. I called and was told "well they did work" Was told I had a warranty on the clutch, but when I went lower then the asking price they said no. Only after I pulled up the ad stating it didn't say they did they honored it. Should not have been an argument in the first place. If you are going to buy a car from here I would look at every single thing because so far it has been one thing after the other.

I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as…read morea Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system--a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I'm now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle.

Took my GL450 for service and to have the rims repaired after I scraped a repair. Because it was…read morean all day job, due to the amount of people also having their wheels fixed, I was given a loaner and was able to go home and return the next day for my car. When my husband picked up our car, he was very impressed with people in the service department, with the quality of the work and the car wad clean. Was our first time using this dealership and will definitely use them again.

Great experience and I love my car…read more I noticed there wasn't any Yelp review for this great little used car dealership. I know buying a car can be stressful, and dealing with car dealers - especially used car dealers - can be awful. This was not at all. Everyone was very friendly, no pressure, let us look around and check out whatever we wanted. Went out of their way to make financing super easy. Before I knew it, I had the keys and drove away, with a new emissions test, a decent warranty, and a great quality vehicle. Never felt creeped out the whole time. I would recommend if you are in the market for a decent used car. Of course, do your homework, and don't be afraid to ask questions.

I bought a car back in September 2017. The service engine light was on so I brought it back to RE…read moreDavis. They told me to take it to their mechanic. All they did was reset the light twice after putting on a new gas cap. Light came on again. I finally told them that there is something going on with my vehicle as the light indicated an O2 Sensor. That is when they finally fixed the fuel pump! Since it was September, I did not even think about my AC. Turns out there was a bad AC Compressor, cost me $959.00. This was after I explained the sound I was hearing just to be told that it was nothing. Turns out it was the AC compressor and clutch hitting each other thus causing the sound I repeatedly told RE Davis about. Then, I had my entire rear suspension blow out because of bad upper trailing arms in my vehicle which were clearly rotted and rusted and had been this way for quite some time. This cost me $1,061.00. Luckily I was able to convert to a coil suspension. I believe this vehicle was in water at some point. My rear window leaks, there is some kind of a thick glue applied in various places and there are numerous other problems with this vehicle. If RE Davis Auto had let me take this vehicle to my mechanic like I had asked I would NEVER have bought this vehicle. I was told that I am not allowed to take any vehicle off the lot except to test drive. Be very careful when buying ANY vehicle from this company AND make sure they let you take the vehicle to mechanic even if they insist that you can't. Otherwise, shop somewhere else! I truly wish that the Lemon Law applied to my vehicle.

I recently purchased a 2020 Gladiator Sport S, and dealt with Jeremy Brocato, for Sales. Jeremy is…read morehimself, an enthusiastic Jeep Wrangler owner, and his passion and excitement for the Jeep vehicles is very evident. He is knowledgeable, professional, and a very focused on the customer, versus being a stereotype "high pressure" sales person - whom we all hate! I also dealt with Mike Hollis, to settle the financial paperwork. Mike was efficient, and also a real pleasure to work with. Side Note - for the last 15 years I have been a loyal BMW owner (had 5 different BMW's in that time period) - and I still am. My most recent BMW was a 2018 M550i, completely decked out (plus "chipped") with every option I could add on. Unfortunately, due to the NorEaster storm that came through in July 2019, my car was "totaled" Therefore, needing a new car, I decided to look for something fun, and settled on the Gladiator. So far, I am glad I did. In fairness, it is not a BMW, but is not trying to compare to a BMW. My personal needs changed, and the Gladiator should be the perfect vehicle for what I need and want to do. If you are looking for something new, and the Jeep line has something you might want to take a look at, than go to Bournival Jeep first. I contacted 5 other Jeep dealers, and found the typical response, of people not calling me back, forgetting my name, trying to convince I needed something I didn't want, and so on. Not so at Bournival. You tell them what you are looking for, and they deliver. Enjoy your new purchase!

What a complete disappointment with the service department. I took my jeep in for service today. I…read morehad a heat shield that was loose. I received a call from a service writer informing me that they replaced the screw that was missing. During the repair they noted i was " pouring out oil from the oil pan" it was rotten and needed to be replaced. I questioned this finding as my jeep was just inspected a month ago and had an oil change and this was not mentioned. The person on the phone was quiet for a minute and then the description then changed to well the pan is rusted and they recommend changing it. I asked what the current charge was for the heat shield repair and he advised 180.00. Stating it took 1.5 hours to repair. I asked what was so complex about replacing a screw and was advised that's the charge. Frustrated with the lack of information and misleading description of the oil pan i declined the additional work. This Jeep is parked in a garage with an epoxy floor there's been zero oil or staining on the floor. Guess they haven't changed ...

Car came in driveable with just a few upgrades, the car come home undriveable and having to go to…read moreanother shop.

In an update to my review below; the manager made good on all that was done wrong, by a now former…read moreemployee, with our car. It's looking and running great!

FAIR WARNING........Dan O'Brien Kia is the BIGGEST rip off on brand new Kia's in the state…read more Check out the screen shot just taken on 3-15-22 on a new 2022 Kia Telluride offered at Dans O'Briens dealership. The manufacture's list price is $51,390.....Then good ole Dan adds another WHOPPING RIP OFF CHARGE OF $12,000 on top of that for a total of 63,390!!! All pricing is plus all dealer and "port installed" options AND a $599 dealer fee. Talk about taking advantage of your customers. Greedy Dan. People would rather be dealt with honesty instead of those stupid commercials. Really? You should be honest with your customers and not try to take advantage of the situation by robbing them and making an extra $12,000 for the opportunity of selling them a car. Avoid Dan O'Brien Kia like the plague! Check the 45 complaints at the Better Business about Dan O'briens Kia. https://www.bbb.org/us/nh/concord/profile/new-car-dealers/dan-obrien-kia-0051-92046957/complaints

My friend got her Kia towed into Dan OBrien 3 months ago and they still have barely looked at her…read morecar. Never gave her a loaner car during this time. Have not communicated in any way to her along the way she always has to call them for an update and never call her back when they say they will. They ordered the wrong part for her without her consent! -- This place is a joke!!! I plan to find the owners phone number and email and send it to her. She has now made 3 months worth of car payments for a car that isn't even in her possession! And to deal with this stress while pregnant can't be fun! People have lives and jobs and need their vehicles and not be dicked around!!!!

I came in to check out a lease on the Volkswagen ID.4 and was quoted $580/month for 10k miles a…read moreyear with zero down. I've done my research, and this number is way out of line compared to what other dealerships are offering nationwide. For context, I've seen deals for the same car in the $300-$350 range (sometimes even lower), even with little or no money due at signing. I left feeling like Portsmouth VW isn't competitive at all on their pricing and is hoping customers won't know any better. The staff was polite enough, but the numbers they gave me made no sense and frankly felt insulting. If you're shopping for a VW, I strongly suggest comparing other dealers before committing here.

Online pics and car fax never stated about the accident and dents on the passenger side of the car,…read morethey lied and couldn't tell me why the car failed emissions a couple weeks ago and then changed the price higher then what we initially saw it on line, and what we were told they spent a ton of money already but couldn't tell me on what horrible way to run a business stay away!!!

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend