Be very careful with these folks. They use unsavory business practices to hide defects like…read morepainting structural rust with black paint, jerry rigging oil leaks rather than fixing the causes and many more. On top of that when confronted they resort to bullying tactics. Too bad we wanted to support a local independent business. Instead we were taken advantage of and lost thousands of dollars. These folks give forty miles of bad road.

Terrible. First the wrong VIN number was put on my paper work so I had to make two trips out to…read moretheir location. Not even owning the car for 48 hours and the windshield wipers stopped working. I called and was told "well they did work" Was told I had a warranty on the clutch, but when I went lower then the asking price they said no. Only after I pulled up the ad stating it didn't say they did they honored it. Should not have been an argument in the first place. If you are going to buy a car from here I would look at every single thing because so far it has been one thing after the other.

worst experience ever. I've literally never been treated so rudely. I drove an hour to look at a…read morecar then when I was getting ready to purchase I asked for service records the owner became extremely rude and borderline hostile. he said he has the records but wouldn't share them with me and told me not to bother trying to purchase. the whole thing felt extremely shady.

I thoroughly enjoyed my car buying experience with Walter at Victory Park Motors! He has a great…read moreselection of quality late model vehicles, is extremely knowledgeable about cars in general and is an honest and trustworthy businessman. His inventory includes many desirable European cars (Mercedes, BMW, Porsche, Audi, Range Rover, etc.) at all different price points as well as some unique/exotic and hard to find items (Acura NSX, Shelby GT500 convertible, Alfa Romeo...), all of which are in excellent condition. I got a very fair deal on the car I purchased and Walter made it easy for me to trade my old car towards the new one. He was honest, up front and very generous about what he could offer for my trade and at no time did I feel any pressure to buy something immediately or beyond my budget. It's easy to see why he has so many repeat customers from the extended Mass, Maine and NH community, myself included. I realize that my review is starting to sound like a commercial ;-) but I truly feel like he is one of the "nice guys" and I highly recommend that you see him if you're in the market for a very fair deal on a quality vehicle. And one more point: Victory's mechanic (Peter?) goes through each of the cars and is extremely meticulous about making sure what goes out on the lot for sale is mechanically sound, safe and roadworthy. In fact, I noticed one of my tailpipes was slightly off-center with the other side about a month after I bought the car. I brought it in, they put it right up on the lift and made the adjustment while I waited. I'm sure that I was the only one who would have noticed but they clearly wanted me to be happy and made sure it was perfect. I will be purchasing another car from him in the next week or two and look forward to many other transactions with Victory Park!!!

This really couldn't have been any easier. I drove away with my brand new 2025 Hyundai Sonata…read moreH-Trac with all wheel drive within 2 hours of making my purchase decision. The salesman Ben was a pleasure to work with. No high pressure bull crap, just quick answers to all my initial questions with no foxy pauses to consult with the manager or finance team. I felt like I was working with a neighbor and that he was on my side. I even decided to consider a second vehicle mid-negotiations and Ben was great about it and listened carefully to my concerns that I was worried about a 2-wheel drive car in New England winters. We landed on the Sonata and I took it for a test drive. My initial impressions of the car were very high. But 4 days and 400 miles later I am in love with the car. I have been fortunate enough to own many expensive vehicles in my lifetime including the truck I also presently own which is a high luxury vehicle costing over 3 times the price of my Sonata. I can say so far that at any price the Sonata is one of the most comfortable and best performing vehicles I have owned. It is very futuristic. The interior especially feels like a gaming cockpit and the seats are as comfortable as any expensive gaming chair. I couldn't recommend it highly enough. I will update this review as the years go by to further expand on my experience but so far I could not be happier with my 2025 Hyundai Sonata and the entire team at McFarland Hyundai

Had an awesome experience buying a car for my daughters thanks to Greg Pappas. Super personable,…read moregave us a great deal, and made the whole process really smooth. While we waited on banking and paperwork, he kept us entertained with great stories and pointed us to some solid local food spots (Street in Portsmouth in a must!). Solid dad-joke energy, super patient, and engaging. Honestly? I'd buy another car just to hang out with him again. 10/10, would recommend Greg for your next car AND restaurant tips!

We bought a 2019 Jeep Cherokee Latitude from Innovative Auto today for my daughter. The owner…read moreMarshall is extremely informative, honest, fair, and trustworthy. He has a great selection of vehicles, fairly priced. He provided us with an inspection sticker and temporary 20 day plates. I found the whole experience stress free, quick, and easy. Recently I have been to several dealerships. What really stood out to me that separated Innovative from others was there up front minimal dealership fees, there pre inspection of the vehicles before they are sold, and there warranty. I would highly recommend Innovative Auto saland will be back when I am in the market for another used vehicle. file

Just bought my dream truck about a month ago now and im absolutely loving it!! the buying process…read morewas so easy and the owner was super friendly and helpful. As soon as i showed up and told him what i was interested in, he didn't hesitate to grab the keys and let me test drive it right away! also got me a fantastic deal with my financing. definitely doing business with Innovative in the future should i wanna purchase another vehicle!

I purchased a van From Portsmouth Used car center. Alix was very helpful as well as the head…read moremechanic. They insured confidence in my purchase. I would purchase from them again.

They took care of my issue exactly as promised. Length of time and price estimate were dead onread more

Terrible terrible terrible Don't go there…read more Looked at a car on Friday, ANDRE texted us on Sunday telling us he was working and said we can come look at truck again and he would have it ready to test drive again. We texted him saying we would be there around 3;30, he said sounds good, we get there truck not out front ready to test drive, keys nowhere to be found, car could not be located in the lot , after about 30 minutes he tells me it was sold on Saturday. Andre lied to us, truck was not even there, waste of a drive back down there and waste of time. Andre should be fired along with the sales manager that was there as well. Pollini Reed ( sales manager ) should be ashamed in how you handled the situation, you should be fired too.

After seeing some of the negative reviews I went in with hesitation. It seems most people only…read morereview things when they are unhappy instead of happy so I'm writing to say I'm a happy camper. I had looked at a couple of other cars at dealerships nearby but liked how pleasant a particular salesman was, Mark Casper. Anyway, he wasn't pushy, he was kind and cheery and set us up with a test drive. We took two days before we went back but in the meantime, unlike all the other places, Mark didn't stalk me or pester me to "hurry before it's gone". I really appreciated that as some places are still calling me endlessly and annoying me to come back and make a deal. Pushy salespeople = no sale from me. I ended up getting a 2016 Hyundai Santa Fe and they had it freshly cleaned (although it was already really clean) and newly inspected and it was quick and easy. My experience was wicked good. This place did right by me. Thanks Mark and team at Portsmouth Superstore.

If I could give zero stars I would. This place is a typical shady used car dealership. I was sold a…read morevehicle that would not pass mass state inspection. He does not stand behind his subpar vehicles. Do NOT buy from him! (Brian)

I bought a Honda Accord from them and the car has been very good. They were very easy to deal with…read moreand were very straight forward. The car passed inspection fine and has had no issues for 6 months I have owned it. I would certainly look there for my next car as well.

Blake was great and went above and beyond in helping finance and get a vehicle that we feel…read morecomfortable in. With his help we chose the outlander sport and it is great. We love this vehicle and we can't thank him enough for his professionalism and time in helping us. Blake truly wants you to know what you are getting into and will make every effort to make sure that the decision your making in buying a car is truly the one you want. Thank You!

I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as…read morea Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system--a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I'm now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle.

Took my GL450 for service and to have the rims repaired after I scraped a repair. Because it was…read morean all day job, due to the amount of people also having their wheels fixed, I was given a loaner and was able to go home and return the next day for my car. When my husband picked up our car, he was very impressed with people in the service department, with the quality of the work and the car wad clean. Was our first time using this dealership and will definitely use them again.

I wrote a google review about my experience buying a van here the van was listed for $2500 before…read morefees I paid $2200 after fees they say I wouldn't leave the van there with them for 2 days because they couldn't give me a solid answer on when he would look at the van I bought because it broke down 5 minute after I left the lot with it I needed the van for work on Monday it was Saturday when I said screw this waiting shit and took it straight down the road to A CERTIFIED MECHANIC AT MIDAS and i say this with capital letters because they said I didn't so again this place is trash and liars it was An alternator thing it needed a whole engine replaced certified by the mechanic I have all paperwork and picture to prove this places is as LEMON FARM!!!!!!

brought my son to purchase his first vehicle and i coundnt beleive how the whole crew participated…read morein this very special day for my son and i . im glad we stopped because brian and walter made it so easy for us and i thank them so much pbs auto village gets 10 stars from us!!!