Boost Mobile has terrible customer service and very unfriendly staff at there stores that lie about…read moretaking back returns. Be careful with these people they lie and give you phones that the blu tooth doesn't work and won't let you return them even with the receipt!

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I am filing a formal complaint regarding my experience at the Victra Verizon Authorized Retailer…read morelocated at 4151 Mountain Rd., Pasadena, MD. I arrived at this location after being directed there specifically to return Verizon FiOS equipment. I brought the equipment, the Verizon return email, and the serial number information. My intention was simple: return the equipment and obtain a receipt documenting the return. The employee I initially spoke with was dismissive of the return instructions I had received from Verizon and repeatedly told me that certain equipment did not need to be returned, despite the written instructions I was holding in my hand. When I requested a receipt, I was informed one would not be provided. At that point, an employee identified as JP became involved. Rather than helping resolve the issue, his demeanor struck me as confrontational, dismissive, and unnecessarily aggressive. What should have been a straightforward customer service interaction quickly became an adversarial exchange. The most concerning part of this experience is that I was attempting to comply with Verizon's instructions, yet I was treated as though I was creating a problem simply by asking the store to accept the equipment and provide documentation of the return. When I explained that I had driven to the location specifically for this purpose and did not intend to leave with equipment Verizon had instructed me to return, I was told I could still be charged and was ultimately directed to leave the store. I then spent approximately twenty minutes in the parking lot speaking with Verizon customer service before being connected with a supervisor. After the supervisor explained the return process, I returned to the store with the supervisor on speakerphone. What I found interesting was the complete change in tone. The hostility, confrontation, and urgency that had been present moments earlier disappeared. Nobody asked me to leave. Nobody challenged me. Nobody spoke to me in the manner they had before. Instead, the conversation became calm and professional. Ultimately, the store chose to hand the equipment back to me rather than process the return or provide a receipt. This raises a question that I believe Victra management should answer: If the interaction could be handled professionally while a Verizon supervisor was listening on speakerphone, why was it not handled professionally from the beginning? I understand that many customers appear to have positive experiences at this location and with JP. I am not disputing those experiences. I am simply documenting mine. My experience was that I was treated dismissively, spoken to in a confrontational manner, denied documentation for a return, told I could still be charged, directed to leave the store, and forced into an unnecessary escalation over what should have been a routine equipment return. I am requesting that Victra review this incident, speak with the employees involved, review any available documentation, and explain why a customer attempting to follow company instructions was treated in this manner. No customer should have to make multiple calls, involve supervisors, and be directed out of a store simply to return equipment they were instructed to return.

I wanted to transfer my phone from another carrier to Verizon. I entered the store and was greeted…read moreby all working gentleman. JP asked if he could be of service and I will be forever thankful. He was so very informative. Was the expert of this business. He was extremely knowledgeable and handled my transferring two lines over to Verizon and buying two new phones. Made my experience with this kind of transaction the best I have ever had in over 35 years of owning a cellphone. I would or could not give a negative remark about my experience. Big thank you to JP.

Customer service is non existent. I have never been met with such rude and condescending attitude…read more I ended up walking out without the phone I was supposed to trade in. This is sadly not an isolated incident at this store. Staff does not greet, won't answer questions and is dismissive. Cannot recommend less.

Customer service was amazing. Haze was nothing short of brilliant with all her patience and…read moreattention to detail. She was friendly, attentive, and very helpful, and had great problem solving skills and great ability to think outside the box. Would recommend Haze without hesitation.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

Horrible service. Literally tries to take as much money as possible and if you don't want to buy…read moreanything from them they just rudely disregard you. Even if it's a little bit of a drive to find another center, go to an another one. This place is horrible.

Honestly the rudest most self-centered employees I have ever seen. I tried showing the owner a deal…read morethat Verizon has for a phone on their site(and available in all stores) and he wouldn't even let me look it up! He started yelling at me in the store for trying to look it up! I went to the other Verizon store less than a mile away and they did it NO PROBLEM! I love Verizon, but MAN! That store owner needs to be FIRED! that is no way to treat a customer, let alone a human being!

I was running into some problems -- technical , configuration, and billing -- as I switched phone…read morecarriers and phones. So I went to this Verizon store to resolve those issues. I am glad I chose this store. Mariah, the Verizon service tech, efficiently took care of the combination of issues. She knew the procedures and techniques. Took a while but all was accomplished that afternoon. I am happy.

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

I had a Gamecube that needed a replacement internal battery and I had numerous recommendations for…read moreBay Area Computers once I started asking around. Granted, it's a simple fix but I don't know about soldering and now is not the time to learn lol. Bay Area provided me fast and friendly same day service!

I brought two different computers of various ages to Chris. Chris is very knowledgeable and easy to…read morework with. One of the computers had a bad CPU and was constantly crashing. The ram was in the wrong slots. The other computer was just old and just needed to cleaned. I got my machines the next day working perfectly since. I'll be sure to go back there again.

Interesting that Victra replied on Yelp that they would like to address my complaint if I emailed…read morethem at an address provided. Over the past two weeks, I have sent three emails and have obtained no reply whatsoever. I even sent them the invoice number, amount, and date. This not only underscores my one-star rating but also should serve as a warning to others. Please learn from my experience and stay away.

This is insane, called the store 30 min before arriving at the store asking to pick up my new…read morephone, which was "locked in the safe." Fast forward 30 min, and we arrived only to be told to wait "another 10 min for the safe to open." Fine, we go next door to eat, then come back. The same guy who who was being helped is still needing help. It's insane how much the sales rep talks. Just do what you need to do and slim down on the chitterchatter, especially when 7 people are waiting and you are the only person working in the store. Get people in and out, brobro. Nothing is "just 20 minutes" with you. We waited almost 2 hours to even be called up to get our phone after being 2nd in line for the whole 2 hours. Like you couldn't have started our transfer while talking to him? I don't get it. You checked out the 2 customers that were buying random shit but didn't start our phone transfer? This is almost as bad as Comcast. The only difference is that you can skip the automated voice on the comcast customer support line, and you can't skip our sales reps voice. Both will still waste 2 hours of your time getting 1 simple task done, helping other people in line behind you, and having annoying music playing in the background while you are waiting. Go to ANY other store unless you have time to fucking kill or want to hear about sports betting from the sales rep during the NCAA tournament weeks. Jake n kev

Went in for screen repair on my daughters cracked IPad. They replaced the screen and the IPad would…read moreno longer work. The staff was unprofessional stating "I'm not sure what to do, " I've never had this problem". They would not refund my money. Bring your phone elsewhere.

I called this number for the better part of a year trying to get my unfixed phone back. Still…read morehaven't. Every time I drive by I contemplate contacting the police to report a theft because he didn't fix my phone and he won't return it. Ridiculous.