I was just looking for a recharger for my Samsung cell. The first one that I bought was for a…read moreMotorola (unbeknowst to me). Took it back - no refunds. Exchanged it for another that didn't work. The clerk assumed that all micro-USB are all the same. Bad assumption. If you just need a skin for your phone, then this place is OK.

From the owner: One stop shop for all your accessories at right price at the right place!! MetroPCS Authorized…read moreDealer

I had gotten a usb repaired in the past at this place, and that went well. However for my recent…read morevisit, it was horrible. I had dropped off my friend's ps5 for a simple cleaning. Everything had worked ok, it was just that it kept turning off from overheating. After waiting, I got a call that the ps5 isn't sending a signal through the hdmi port. Something about the hdmi not receiving enough power from the mother board, from what I remember. They offered to swap the hdmi to see if that works, to which I said ok. But it didn't. They handed it back saying that it's unrepairable. It turned from cleaning out a ps5 to being unrepairable. At least they had good customer service, and they said they refunded since it wasn't repairable. Which at least that is good. I didn't want my friend to have to spend money on buying a completely new console so I tried a different place. I took it to a place called console repair store. I should've taken it there before considering the name. I knew about it, but forgot about it. They not only did a cleanout, but had said the hdmi wasn't even soldered on correctly, along with it being crooked. Unlike UbreakIfix they aren't a corporation that's constantly changing technitions. It's just one very good technition from what I saw.

My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.

I went in for them to look at my phone. Of course, they couldn't help me. He rebooted my phone and…read moreleft me hanging. Basically told me ... "I don't know" but then he was trying to get me to upgrade. So useless. Don't waste your time with AT&T!!!

Extremely disappointed with the lack of professionalism and customer service towards elderly…read moreclients at this location. My elderly boss went into the store over the weekend with the intent of upgrading his device. He was in the store for over two hours for what shouldn't have taken more than 45 mins to complete. He was incorrectly charged 1k for a transaction that should only have charged taxes (according to HQ). They added a completely new line to his device, resulting in him having a dual sim when it was not needed, nor what he had initially gone in for. They charged him insurance on both lines despite them being linked to one singular device! While I understand errors can be made, we are human, and the associate handling this transaction might have not been trained properly. It was later brought to my attention, the actual store manager was the one assisting him throughout this transaction. I've tried calling the store directly for 3 days straight unable to get through. The line rings and goes directly to voicemail. Personally I do not like to leave bad reviews, however if you have an elderly parent/family member or friend, please be weary of letting them go alone when it comes to upgrading devices or adding anything to their plan. It's been made clear to me not all have the patience to explain and suggest the best options to the client except for what benefits the sales associate.

Great friendly fast service! I was out and about and…read moredecided to look for a cell phone repair spot. I looked on YELP and found this place. Had a lot of really good reviews, so I decided to stop by. I dropped my child's iPhone 6s around 2:15...screen repair service was complete by 3:40. In addition, they offered good advice about additional care for the phone. The price was lower than most kiosks. I will definitely return here!

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

P.S. I noted that after the repair I could no longer use the microphone while in speakerphone mode…read more Effectively it was as if the mute button was used when using the speakerphone. This also prevented me from dictating to the phone (e.g., to speak to Siri or record messages). So a couple weeks later I returned to the store (the owner generally advises people to come early in the day for faster service). Went to lunch and on my return my phone was as good as new (all the previous scratches and dirt notwithstanding). (BTW, pisses me off that I can't just add this to my previous review.)

Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

Complete idiot activated phone after repeatedly telling him it was a gift and to not have it…read moreactivate. This in turn left my wife without a phone while at work, and a surprise gift ruined. Offered no compensation, no assistance. Will never shop AT&T again after being a customer for 15+ years.

I came in tonight to get a price for 5 lines to switch to AT&T , but the lady working was rude and…read moregave me an attitude because I'm asking questions about the plans. Then when it came to the price, she didn't want to give me a price with all the fees and taxes. How am I suppose to sign up for services without knowing the total price ?

Interesting that Victra replied on Yelp that they would like to address my complaint if I emailed…read morethem at an address provided. Over the past two weeks, I have sent three emails and have obtained no reply whatsoever. I even sent them the invoice number, amount, and date. This not only underscores my one-star rating but also should serve as a warning to others. Please learn from my experience and stay away.

This is insane, called the store 30 min before arriving at the store asking to pick up my new…read morephone, which was "locked in the safe." Fast forward 30 min, and we arrived only to be told to wait "another 10 min for the safe to open." Fine, we go next door to eat, then come back. The same guy who who was being helped is still needing help. It's insane how much the sales rep talks. Just do what you need to do and slim down on the chitterchatter, especially when 7 people are waiting and you are the only person working in the store. Get people in and out, brobro. Nothing is "just 20 minutes" with you. We waited almost 2 hours to even be called up to get our phone after being 2nd in line for the whole 2 hours. Like you couldn't have started our transfer while talking to him? I don't get it. You checked out the 2 customers that were buying random shit but didn't start our phone transfer? This is almost as bad as Comcast. The only difference is that you can skip the automated voice on the comcast customer support line, and you can't skip our sales reps voice. Both will still waste 2 hours of your time getting 1 simple task done, helping other people in line behind you, and having annoying music playing in the background while you are waiting. Go to ANY other store unless you have time to fucking kill or want to hear about sports betting from the sales rep during the NCAA tournament weeks. Jake n kev

i would not recommend using this service. bad service, they are bad @ communication, they sell…read morebroken products

From the owner: We come to your location, wherever you are, on demand, and repair your phone on the spot! Most…read morephone repairs take less than 15 minutes, and We do not even have to come in the home! We have 10 years of experience, and are the best known, and most trusted phone repair business in Baltimore. Same day Availability!