Boost Mobile has terrible customer service and very unfriendly staff at there stores that lie about…read moretaking back returns. Be careful with these people they lie and give you phones that the blu tooth doesn't work and won't let you return them even with the receipt!

From the owner: Visit us for our Valentine's Day Goodie Bag on Feb 14 - 16! 50% off accessories this weekend only!read more

I had a Gamecube that needed a replacement internal battery and I had numerous recommendations for…read moreBay Area Computers once I started asking around. Granted, it's a simple fix but I don't know about soldering and now is not the time to learn lol. Bay Area provided me fast and friendly same day service!

I brought two different computers of various ages to Chris. Chris is very knowledgeable and easy to…read morework with. One of the computers had a bad CPU and was constantly crashing. The ram was in the wrong slots. The other computer was just old and just needed to cleaned. I got my machines the next day working perfectly since. I'll be sure to go back there again.

I am filing a formal complaint regarding my experience at the Victra Verizon Authorized Retailer…read morelocated at 4151 Mountain Rd., Pasadena, MD. I arrived at this location after being directed there specifically to return Verizon FiOS equipment. I brought the equipment, the Verizon return email, and the serial number information. My intention was simple: return the equipment and obtain a receipt documenting the return. The employee I initially spoke with was dismissive of the return instructions I had received from Verizon and repeatedly told me that certain equipment did not need to be returned, despite the written instructions I was holding in my hand. When I requested a receipt, I was informed one would not be provided. At that point, an employee identified as JP became involved. Rather than helping resolve the issue, his demeanor struck me as confrontational, dismissive, and unnecessarily aggressive. What should have been a straightforward customer service interaction quickly became an adversarial exchange. The most concerning part of this experience is that I was attempting to comply with Verizon's instructions, yet I was treated as though I was creating a problem simply by asking the store to accept the equipment and provide documentation of the return. When I explained that I had driven to the location specifically for this purpose and did not intend to leave with equipment Verizon had instructed me to return, I was told I could still be charged and was ultimately directed to leave the store. I then spent approximately twenty minutes in the parking lot speaking with Verizon customer service before being connected with a supervisor. After the supervisor explained the return process, I returned to the store with the supervisor on speakerphone. What I found interesting was the complete change in tone. The hostility, confrontation, and urgency that had been present moments earlier disappeared. Nobody asked me to leave. Nobody challenged me. Nobody spoke to me in the manner they had before. Instead, the conversation became calm and professional. Ultimately, the store chose to hand the equipment back to me rather than process the return or provide a receipt. This raises a question that I believe Victra management should answer: If the interaction could be handled professionally while a Verizon supervisor was listening on speakerphone, why was it not handled professionally from the beginning? I understand that many customers appear to have positive experiences at this location and with JP. I am not disputing those experiences. I am simply documenting mine. My experience was that I was treated dismissively, spoken to in a confrontational manner, denied documentation for a return, told I could still be charged, directed to leave the store, and forced into an unnecessary escalation over what should have been a routine equipment return. I am requesting that Victra review this incident, speak with the employees involved, review any available documentation, and explain why a customer attempting to follow company instructions was treated in this manner. No customer should have to make multiple calls, involve supervisors, and be directed out of a store simply to return equipment they were instructed to return.

I wanted to transfer my phone from another carrier to Verizon. I entered the store and was greeted…read moreby all working gentleman. JP asked if he could be of service and I will be forever thankful. He was so very informative. Was the expert of this business. He was extremely knowledgeable and handled my transferring two lines over to Verizon and buying two new phones. Made my experience with this kind of transaction the best I have ever had in over 35 years of owning a cellphone. I would or could not give a negative remark about my experience. Big thank you to JP.

I was running into some problems -- technical , configuration, and billing -- as I switched phone…read morecarriers and phones. So I went to this Verizon store to resolve those issues. I am glad I chose this store. Mariah, the Verizon service tech, efficiently took care of the combination of issues. She knew the procedures and techniques. Took a while but all was accomplished that afternoon. I am happy.

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

Interesting that Victra replied on Yelp that they would like to address my complaint if I emailed…read morethem at an address provided. Over the past two weeks, I have sent three emails and have obtained no reply whatsoever. I even sent them the invoice number, amount, and date. This not only underscores my one-star rating but also should serve as a warning to others. Please learn from my experience and stay away.

This is insane, called the store 30 min before arriving at the store asking to pick up my new…read morephone, which was "locked in the safe." Fast forward 30 min, and we arrived only to be told to wait "another 10 min for the safe to open." Fine, we go next door to eat, then come back. The same guy who who was being helped is still needing help. It's insane how much the sales rep talks. Just do what you need to do and slim down on the chitterchatter, especially when 7 people are waiting and you are the only person working in the store. Get people in and out, brobro. Nothing is "just 20 minutes" with you. We waited almost 2 hours to even be called up to get our phone after being 2nd in line for the whole 2 hours. Like you couldn't have started our transfer while talking to him? I don't get it. You checked out the 2 customers that were buying random shit but didn't start our phone transfer? This is almost as bad as Comcast. The only difference is that you can skip the automated voice on the comcast customer support line, and you can't skip our sales reps voice. Both will still waste 2 hours of your time getting 1 simple task done, helping other people in line behind you, and having annoying music playing in the background while you are waiting. Go to ANY other store unless you have time to fucking kill or want to hear about sports betting from the sales rep during the NCAA tournament weeks. Jake n kev

Great friendly fast service! I was out and about and…read moredecided to look for a cell phone repair spot. I looked on YELP and found this place. Had a lot of really good reviews, so I decided to stop by. I dropped my child's iPhone 6s around 2:15...screen repair service was complete by 3:40. In addition, they offered good advice about additional care for the phone. The price was lower than most kiosks. I will definitely return here!

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

Wow!!! AGAIN, GREAT SERVICE! I had to purchase a phone in October of 2022! I loved the entire…read moreexperience. I was confused about one aspect of my phone - some function... I went back by in January (2023). They were happy to help!!

Had a really good experience here... My son and I heard the…read moredeal about getting the iphone 7 if you switched over to Metro PCS, so he decided to give it a try! When we first came in we were greeted by Chris, which was helping another customer at the time. We waitesd patiently and he let us know that he'd be right with us. He was attentive and caring enough to let us know that he'd be right with us even though the customers he was helping asked unending questions! Once it was our turn to be helped he did everything he could to assist us. Unfortunately we couldn't get the $50 switch deal and Chris couldn't figure out why. Chris helped us in getting our accout # from the old phone company and was able to switch my son's service over seamlessly! Although I spent way more money than I wanted to, Chris was a big help and his customer service is amazing. Kudos! I gave 4stars because of the $50 deal. It gets you to come in the store but it doesnt apply to 90% of ppl and there is no explanation why!

My family and I have purchased cell phones at this store twice and at the Earleigh Heights store,…read moreand it was great at first. It's certainly gone down hill. Now, just go to the corporate store in Marley Station mall. The first few experiences were fine. The consultants were knowledgeable, and seemed eager to help you find the phone you wanted. The prices were on par with the corporate stores, and had the same selection of phones. This last year, however, it seems to really have changed. The associates seemed to only care about selling packages or plus-up items. The consultants kept pushing us towards phones that we didn't actually want -- the Motorola Droid had just dropped, and while I walked in knowing that I wanted the (on sale) BlackBerry Tour, I had to continuously tell the rep that I wasn't interested in. Package wise, they have their own services that they sell and get commission on. Make sure you notice that the insurance they sell you is NOT the Verizon insurance. That little oversight has cost me a lot of time. The last straw for me, though, was when my 78 year old grandmother went into the store to try to get help with her prepaid phone. She thought that her phone was broken because she couldn't hear a dial tone. Instead of helping to troubleshoot the phone, the representative sold her a new phone on a 2 year, $40 a month contract with plus ups. I'm sure he enjoyed getting his commission on all the goodies he sold, but they've lost my business for good. Not cool guys. Not cool. Going to the corporate stores from now on. No more Executive Wireless for me.