Staff was friendly and accommodating. Answered questions regarding jewelry options and care.read more

My fiancé and I were shopping for wedding bands and Caitlin at Helzberg made the process so fun and…read moreseamless. She was kind and took the time to help us find our perfect fit! We left feeling so excited for our wedding day. Thank you!

View all Jared Jewelers…read more4.8 (720) $$$ Jewelry store in Severn, MarylandOpen Overview Services Reviews Photos By owner About Google review summary Reviews All patient58 wedding band54 engagement ring34 arundel mills32 +6 Sort by Most relevant Newest Highest Lowest Pedro Soriano Local Guide·17 reviews·12 photos I walked into this store today with the simple goal of getting my wedding ring polished and possibly buying an additional accessory ring. Abeni Mayfield was welcoming, helpful, and kind exactly the kind of person you hope to deal with when ... More Photo 1 in review by Pedro Soriano Quynh-Giao La 1 review·1 photo 2 weeks ago New I went to the store today to purchase a birthday gift and also traded in my old ring. I was assisted by Helene and Azalia. Helene helped me choose a beautiful ring--she was super nice and professional. ... More Photo 1 in review by Quynh-Giao La Jared Jewelers (Owner) 2 weeks ago Thank you for your amazing 5-star review! We're so happy to know that your experience with our team at Jared Jewelers in Hanover exceeded expectations. Helping you celebrate your life's special moments is what we do best, and we can't wait to assist you again. Brittany McPhaull 5 reviews 3 weeks ago New Abeni and Mary Ellen were absolutely amazing. They handled my husband and I with care through our choosing and purchase of our watches. ... More Jared Jewelers (Owner) 3 weeks ago Nothing makes our day better than knowing we provided an experience as exceptional as the jewelry we carry! Thank you for sharing your experience with us! It's our pleasure to serve wonderful customers like you at Jared Jewelers inHanover. We look forward to seeing you again soon for all of your jewelry needs as you Celebrate Life and Express Love! Zachary Swope 6 reviews·1 photo 3 months ago Jared has a great selection of watches! Luckily, my best man and I knew what we were wanted and we were in and out in half an hour. Abeni helped us out and she was attentive and efficient. We were able to talk about the watches we were ... More Photo 1 in review by Zachary Swope 1 Pedro Soriano Local Guide·17 reviews·12 photos 22 minutes ago New I walked into this store today with the simple goal of getting my wedding ring polished and possibly buying an additional accessory ring. Abeni Mayfield was welcoming, helpful, and kind exactly the kind of person you hope to deal with when making meaningful purchases. Unfortunately, the experience quickly soured thanks to the cold, dismissive attitude of Helene Cooper, the manager. I mentioned that the ring I had seen online was previously listed at 30% off and asked if something similar could be done in-store. Instead of having a real conversation or offering any kind of customer service, she shut it down immediately with a forced smile and eyes that said, "Don't waste my time." I've never felt so looked down on in a retail setting. I wasn't trying to haggle or beg I came ready to spend and support a brand I once respected. But Helene's attitude made me feel like a second-class citizen, like I had wandered in from the clearance rack with no business being there. In the end, I just used the warranty to get my ring cleaned and left. Any excitement I had about adding to my collection was completely drained. That fake smile of hers reminded me of a toxic high school relationship polite on the outside, condescending underneath. I expected more from a store that sells symbols of love and commitment at a high vaule price. Instead, I was reminded that sometimes the sparkle is only on the surface.

I took 3 rings to the Lancaster store A ring my husband…read morebought me at Jarad for my birthday that needed to be sized an estate ring to be appraised and resized that was handed down to me A brand new sapphire ring, that when upon purchasing and being shipped to me, the stone was loose when I opened the box, the ring had fallen out of the slot in the box and I believe that's how it happened. It's not an expensive ring, so I simply needed the prongs tightened, and asked if the jeweler could do it while I look around, the reply was, no, he's an apprentice we have to send it out with the other rings. Okay, I leave my rings with them, after paying a bill close to $300 for an appraisal, 2 rings to be resized and a prong tightened. I get my unwearable estate ring back, as it has tiny slivers of gold chipped up on the inside of the ring, and when sliding side to side, picked at my skin to irritation. This was done with their clamps as they resized it, clipping it hard on the laced roped gold. I was in tears with the way my ring was mishandled, as it is a piece that was very dear to me. They took my inexpensive brand new never worn ring, and put it through a dipping process and charged me $100 for things never mentioned or requested, I only need a prong tightened. The 3rd ring bought at Jarad came in fine. As I voiced my displeasure, and told them, no one asked for them to dip the ring that only needed a prong tightened, the management there couldn't comprehend, I didn't ask for anything but the prongs tightened, and IF I was told they were going to do other things to my ring, and had the freedom to choose if I wanted to do all these other things to this ring, but was never given the choice. This was the first issue I had, and called Jared customer service (what a experience that was to get a person) when I finally got a person, I was sorryed to death, with that being their only accomplishment. After weeks of this kind of experience with customer service, they finally escalate, and a woman by the name of Sherry, 330-668-5514 extension 300332 (your welcome), called, more weeks go by, and a phone call in between to ask if I wanted them to take another crack at my estate ring, I replied absolutely not, however they are more than welcome to inspect the damage they did to it, before I take it to an experienced jeweler to get repaired and appraised. She said I'll get back to you. She called me during Easter worship on good Friday, as we were with our relatives and church as my cousin is the pastor. This is not the time to discuss business. I returned her call, and was told, since I am taking my ring to a reputable jeweler, instead of putting this precious piece back into their hands, they can't do anything about it. Need I say, find another jewelry store??

please do not go buy anything here went to buy a chain for a gift chain broke same day then came…read moreback to fix it broke again paid scamming Please do no go here go spent your money somewhere else

I've been here several times the past few years, and I've always had great, speedy service! Saif,…read morethe owner of this place, always does a great job, and his prices are very competitive. The last time I was there, I brought 2 watches for him to take a look at. One was to replace a battery, which he did less than a few minute. He had marked inside the watch casing of when I was there last, which was a couple years ago, and stated that if the battery dies under a certain amount of time, I can come back and he will replace it for free. The 2nd watch was to replace my fossil watch leather straps which has these special side handles to take them off and on easily. After a few years, these bands began to completely fall apart (see photos). When I went to the fossil store, they didn't have many watch bands there for my size watch (22mm) and they were expensive. I bought my watch from there on a great deal, but the cost of replacement bands was about 1/3 of what I paid for the actual watch. Saif, while i was waiting for my battery to be replaced, which was, again, not very long. I asked if they had bands for my fossil watch. He said he did, not with the special handles, but he has the tools to make it in. He showed me a selection of nice leather bands, and after I made my selection, he replaced my old band without a problem. He even replaced the original buckle attached to the old one. The cost of the new leather band was also almost half the cost of the fossil bands. He also gave a guaranteed that any problems would be fixed free of charge. The service here is outstanding! I highly recommend.

Feels like home! Greeted immediately upon entering- aesthetically beautiful place so warm- Grandson…read moreis in love with G-Shock watches and they have what you want/need but if they don't have it they will absolutely get it in for you! Love the personable customer service-wouldn't go anywhere else after I've experienced the genuine love here. Honest jewelers!

The staff there are so kind and welcoming. They were able to replace the battery on my watch within…read more30mins and the price is also very kind!! If you have watches that are on the more expensive side and don't want any scratches or damages, then take it to Lumos! They know what they are doing and how to take good care of luxury brands!

Great customer service when trying to get a product but don't recommend going on a payment plan…read morewith them. They will set you up with the company they through payment plans through and the company will continue charging your account until they can't no more. Literally had to call and tell them to stop it before i take legal action. 0/10 DO NOT RECOMMEND!!

This place is TERRIBLE! My engagement ring diamond fell out, so I brought it back up here to get it…read morerepaired. They sent it to the wrong location at first then repeatedly lied to my husband and I through the process of having it repaired. Calling me and telling me one thing then 5 minutes later calling my husband and telling him something else, this happened 3 separate times. They are RUDE and simply ignorant in store and over the phone. I finally get a call that my ring is ready so today I rush up here excited to pick up my ring because they've had it for over a month, when they open are supposed to open at 10 and they changed their store hours to open at 11 without updating ANY information online. Such terrible customer service and really just a awful experience. I will never buy another piece of jewelry from this place again.

Fair and easy sale of old sterling silver. Exceeded expectations. Grateful for their friendly…read moreattitude and approach.

The owner was knowledgeable and efficient. He is very professional and personable. I felt like I…read morewas talking to an old friend. The price was very fair for what I was selling. Will definitely recommend.

If I could give zero stars I would! This company lies to customers and their tactics to sell to…read morecustomers are fraudulent. BEWARE!!!!! I was looking for an Invicta watch for my fiancé and saw that Fashion Time at the mall sold them. I was interested in a particular one, and was unsure about buying it since it is a fairly large purchase. The young guy at the counter reassured me that if my fiancé didnt like it, I could come back to return or exchange it. I purchased the watch and walked away. I gave my fiancé a call, and it unfortunately turned out that he has almost the exact same model. Since I was still in the mall, I wanted to go back and return it about a half hour later. When I went back, he told me that "all sales were final" and that I couldnt return it. When I questioned him and the sale, he said that there is nothing that he can do. The next day, I went back to the mall with hopes that there would be a different salesperson working, but it was the same person. I asked him about the receipt, and how it says that I have 14 days to return it and how he told me in person that I could return it. His response was that "œthe company is moving and they forgot to update the receipt". I asked for his managers number and he told me they just have the shops number on the receipt. This purchase was not a clearance item, and I found out that it is actually full price and selling for cheaper online. There was no indication of the watch being "final sale". When I also questioned the salesperson he said "Yeah, I know that it is cheaper. We would have price matched the watch for you, had you shown us that". I just can't believe I fell for their lies, lesson learned.

I wish I could give this place 0 stars. I went in to have my Skagen watch battery changed. The…read morewoman behind the counter (who later told me she is the manager) greeted me with a frown and an overall bad attitude. She then proceeded to beat on the back of my watch in order to replace the battery. After she handed my watch back to me, I noticed that one of the diamonds on the watch face (8 o'clock) was off and rolling around. When I showed the lady, she told me that I most likely brought the watch in like that (even though I know I did not), and that they could repair it, but that they would charge me. When I insisted that the watch was fine when I came in, she said the repair would be free, but still charged me for the battery change. Needless to say, I'm sending my watch to the manufacturer for repair, and I'm never setting foot in this store again. The employees are rude and not competent enough to even change a battery.

the staff at this location is extremely competent, patient and helpful. The standout staff in…read moreevery category is Taylor. I look forward to repeat visits and urge you to select this store and ask for Taylor.

**DO NOT GO TO THIS STORE WITHOUT READING THIS REVIEW!** If…read moreI could grant zero stars, I would. REEDS should be absolutely ashamed of their Hanover store!! My mother attempted to take my husband's wedding ring into the store today for us (as we moved out of state where there is no REEDS nearby), to the Hanover (Arundel Mills Mall) store who claimed to be opening at noon today. She arrived at quarter after to then find a closed sign on the door claiming to now be opening at 1PM. She then returned at 1:39pm to find the closed sign moved to 2pm... so, she decided to wait on a mall bench nearby minding her business until they opened... the store then called MALL SECURITY on my mother to have her removed from the site!!! ...for waiting?! She did absolutely nothing but wait for a store to open almost 2 hours after their "opening time". She was embarrassed and mortified as passerby mall attendees watched mall security escort her out!!! What an absolute disgrace of a store and their employee's lack of customer service. I am ashamed to have bought a memorable ring from their store and think everyone should think again before purchasing from them! Beyond disgusted at how they treat their customers.

The worst customer 'service' (for lack of a better word)... purchased a bracelet 2 months ago, wore…read moreit twice and a link fell out. Due to my work schedule I've not been able to make it back to the mall however I made it a point on yesterday to go out of my way and see if I could bring some resolution to this matter. Nope. I spoke with a guy by the name of Martin who claims he is the owner and he refused to attempt to repair the bracelet I'd purchased even after I offered to pay for the repairs. After asking him, so what do you suggest I do with this piece of stainless steel since I obviously cannot wear it, he threw his hand in my face and walked away... he refused to say another word to me. That being said, I would suggest you stay far away from this kiosk. FYI: there is ABSOLUTELY no contact info on his business card.

Sam is the best ! And overall the team is amazing ! Fast service and amazing , always get my…read morejewelry here !

Do not buy jewelry from here. Warranty only covers a portion of the chain. The lock on my chain…read morebroke 1.5 months after purchasing and was told that I would have to pay $200 to repair because it had to be send out and will take 2 weeks to repair. It took 1.5 days to repair and was not sent out but still ended up paying $200. Horrible store.