If I could give zero stars I would! This company lies to customers and their tactics to sell to…read morecustomers are fraudulent. BEWARE!!!!! I was looking for an Invicta watch for my fiancé and saw that Fashion Time at the mall sold them. I was interested in a particular one, and was unsure about buying it since it is a fairly large purchase. The young guy at the counter reassured me that if my fiancé didnt like it, I could come back to return or exchange it. I purchased the watch and walked away. I gave my fiancé a call, and it unfortunately turned out that he has almost the exact same model. Since I was still in the mall, I wanted to go back and return it about a half hour later. When I went back, he told me that "all sales were final" and that I couldnt return it. When I questioned him and the sale, he said that there is nothing that he can do. The next day, I went back to the mall with hopes that there would be a different salesperson working, but it was the same person. I asked him about the receipt, and how it says that I have 14 days to return it and how he told me in person that I could return it. His response was that "œthe company is moving and they forgot to update the receipt". I asked for his managers number and he told me they just have the shops number on the receipt. This purchase was not a clearance item, and I found out that it is actually full price and selling for cheaper online. There was no indication of the watch being "final sale". When I also questioned the salesperson he said "Yeah, I know that it is cheaper. We would have price matched the watch for you, had you shown us that". I just can't believe I fell for their lies, lesson learned.

I wish I could give this place 0 stars. I went in to have my Skagen watch battery changed. The…read morewoman behind the counter (who later told me she is the manager) greeted me with a frown and an overall bad attitude. She then proceeded to beat on the back of my watch in order to replace the battery. After she handed my watch back to me, I noticed that one of the diamonds on the watch face (8 o'clock) was off and rolling around. When I showed the lady, she told me that I most likely brought the watch in like that (even though I know I did not), and that they could repair it, but that they would charge me. When I insisted that the watch was fine when I came in, she said the repair would be free, but still charged me for the battery change. Needless to say, I'm sending my watch to the manufacturer for repair, and I'm never setting foot in this store again. The employees are rude and not competent enough to even change a battery.

We have gone here a few times for watch repairs and it's been great each time. Fast service, fair…read moreprices, and good work done. The guy working is always friendly and helpful as well. Definitely worth coming here if you're looking to get some repairs!

Quick and efficient service at very reasonable prices. Will be returning with my smartwatch next to…read moreget a larger band.

the staff at this location is extremely competent, patient and helpful. The standout staff in…read moreevery category is Taylor. I look forward to repeat visits and urge you to select this store and ask for Taylor.

**DO NOT GO TO THIS STORE WITHOUT READING THIS REVIEW!** If…read moreI could grant zero stars, I would. REEDS should be absolutely ashamed of their Hanover store!! My mother attempted to take my husband's wedding ring into the store today for us (as we moved out of state where there is no REEDS nearby), to the Hanover (Arundel Mills Mall) store who claimed to be opening at noon today. She arrived at quarter after to then find a closed sign on the door claiming to now be opening at 1PM. She then returned at 1:39pm to find the closed sign moved to 2pm... so, she decided to wait on a mall bench nearby minding her business until they opened... the store then called MALL SECURITY on my mother to have her removed from the site!!! ...for waiting?! She did absolutely nothing but wait for a store to open almost 2 hours after their "opening time". She was embarrassed and mortified as passerby mall attendees watched mall security escort her out!!! What an absolute disgrace of a store and their employee's lack of customer service. I am ashamed to have bought a memorable ring from their store and think everyone should think again before purchasing from them! Beyond disgusted at how they treat their customers.

First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

View all Jared Jewelers…read more4.8 (720) $$$ Jewelry store in Severn, MarylandOpen Overview Services Reviews Photos By owner About Google review summary Reviews All patient58 wedding band54 engagement ring34 arundel mills32 +6 Sort by Most relevant Newest Highest Lowest Pedro Soriano Local Guide·17 reviews·12 photos I walked into this store today with the simple goal of getting my wedding ring polished and possibly buying an additional accessory ring. Abeni Mayfield was welcoming, helpful, and kind exactly the kind of person you hope to deal with when ... More Photo 1 in review by Pedro Soriano Quynh-Giao La 1 review·1 photo 2 weeks ago New I went to the store today to purchase a birthday gift and also traded in my old ring. I was assisted by Helene and Azalia. Helene helped me choose a beautiful ring--she was super nice and professional. ... More Photo 1 in review by Quynh-Giao La Jared Jewelers (Owner) 2 weeks ago Thank you for your amazing 5-star review! We're so happy to know that your experience with our team at Jared Jewelers in Hanover exceeded expectations. Helping you celebrate your life's special moments is what we do best, and we can't wait to assist you again. Brittany McPhaull 5 reviews 3 weeks ago New Abeni and Mary Ellen were absolutely amazing. They handled my husband and I with care through our choosing and purchase of our watches. ... More Jared Jewelers (Owner) 3 weeks ago Nothing makes our day better than knowing we provided an experience as exceptional as the jewelry we carry! Thank you for sharing your experience with us! It's our pleasure to serve wonderful customers like you at Jared Jewelers inHanover. We look forward to seeing you again soon for all of your jewelry needs as you Celebrate Life and Express Love! Zachary Swope 6 reviews·1 photo 3 months ago Jared has a great selection of watches! Luckily, my best man and I knew what we were wanted and we were in and out in half an hour. Abeni helped us out and she was attentive and efficient. We were able to talk about the watches we were ... More Photo 1 in review by Zachary Swope 1 Pedro Soriano Local Guide·17 reviews·12 photos 22 minutes ago New I walked into this store today with the simple goal of getting my wedding ring polished and possibly buying an additional accessory ring. Abeni Mayfield was welcoming, helpful, and kind exactly the kind of person you hope to deal with when making meaningful purchases. Unfortunately, the experience quickly soured thanks to the cold, dismissive attitude of Helene Cooper, the manager. I mentioned that the ring I had seen online was previously listed at 30% off and asked if something similar could be done in-store. Instead of having a real conversation or offering any kind of customer service, she shut it down immediately with a forced smile and eyes that said, "Don't waste my time." I've never felt so looked down on in a retail setting. I wasn't trying to haggle or beg I came ready to spend and support a brand I once respected. But Helene's attitude made me feel like a second-class citizen, like I had wandered in from the clearance rack with no business being there. In the end, I just used the warranty to get my ring cleaned and left. Any excitement I had about adding to my collection was completely drained. That fake smile of hers reminded me of a toxic high school relationship polite on the outside, condescending underneath. I expected more from a store that sells symbols of love and commitment at a high vaule price. Instead, I was reminded that sometimes the sparkle is only on the surface.

I took 3 rings to the Lancaster store A ring my husband…read morebought me at Jarad for my birthday that needed to be sized an estate ring to be appraised and resized that was handed down to me A brand new sapphire ring, that when upon purchasing and being shipped to me, the stone was loose when I opened the box, the ring had fallen out of the slot in the box and I believe that's how it happened. It's not an expensive ring, so I simply needed the prongs tightened, and asked if the jeweler could do it while I look around, the reply was, no, he's an apprentice we have to send it out with the other rings. Okay, I leave my rings with them, after paying a bill close to $300 for an appraisal, 2 rings to be resized and a prong tightened. I get my unwearable estate ring back, as it has tiny slivers of gold chipped up on the inside of the ring, and when sliding side to side, picked at my skin to irritation. This was done with their clamps as they resized it, clipping it hard on the laced roped gold. I was in tears with the way my ring was mishandled, as it is a piece that was very dear to me. They took my inexpensive brand new never worn ring, and put it through a dipping process and charged me $100 for things never mentioned or requested, I only need a prong tightened. The 3rd ring bought at Jarad came in fine. As I voiced my displeasure, and told them, no one asked for them to dip the ring that only needed a prong tightened, the management there couldn't comprehend, I didn't ask for anything but the prongs tightened, and IF I was told they were going to do other things to my ring, and had the freedom to choose if I wanted to do all these other things to this ring, but was never given the choice. This was the first issue I had, and called Jared customer service (what a experience that was to get a person) when I finally got a person, I was sorryed to death, with that being their only accomplishment. After weeks of this kind of experience with customer service, they finally escalate, and a woman by the name of Sherry, 330-668-5514 extension 300332 (your welcome), called, more weeks go by, and a phone call in between to ask if I wanted them to take another crack at my estate ring, I replied absolutely not, however they are more than welcome to inspect the damage they did to it, before I take it to an experienced jeweler to get repaired and appraised. She said I'll get back to you. She called me during Easter worship on good Friday, as we were with our relatives and church as my cousin is the pastor. This is not the time to discuss business. I returned her call, and was told, since I am taking my ring to a reputable jeweler, instead of putting this precious piece back into their hands, they can't do anything about it. Need I say, find another jewelry store??

3rd time here for jewelry cleaning! Excellent service! Very friendly and quick! Will keep coming…read moreback and recommending!

Excellent customer service with a personal touch. Dawn spoke w/me on the phone and, when I…read morearrived, my old Timex watch was fixed almost immediately with a battery plus sized to fit perfectly. I will be making a return visit soon.

Feels like home! Greeted immediately upon entering- aesthetically beautiful place so warm- Grandson…read moreis in love with G-Shock watches and they have what you want/need but if they don't have it they will absolutely get it in for you! Love the personable customer service-wouldn't go anywhere else after I've experienced the genuine love here. Honest jewelers!

Class place. Their design services can't be beat and you can't help but drool at how beautiful the…read morefinished product is . Great selection of estate jewelry which I am fond of as well. Service is absolutely fabulous and I never feel pushed to select something I don't want. Highly recommended

My fiancé and I were shopping for wedding bands and Caitlin at Helzberg made the process so fun and…read moreseamless. She was kind and took the time to help us find our perfect fit! We left feeling so excited for our wedding day. Thank you!

I was actually on my way out of the mall when I had to do a double take to check out the invicta…read morewatch on display in the window. I was already sold by the time I walked in, but the staff was really friendly, and helpful. I have been back a few times since, and have yet to be disappointed.

I've been wanting a Movado watch for quite some time, unbeknownst to me, there was a Movado store…read morein Arundel Mills Mall. The watch I initially wanted was only available online, but I opted out for another one I liked. The customer service was on point, and both sales associates were very nice and welcoming. The sales associate was very patient as I walked the cases trying to decide on a watch, once I did, my watch was packaged with care. Overall, I'd definitely come back here to purchases a watch. The store was clean and well-kept.

Wanted to give a shoutout to this store. Today, 3/28, there was an active shooter situation at the…read moremall. These employees did not hesitate to make sure we were taken care of. As soon as we all noticed what was happening, they had the front door locked, and made sure all of the guests were taken to safety in the back. The manager of this Movado store was great. Handled the situation and did his best to keep everyone calm. Offered water and kept conversation going with everyone. Movado, if you see this, give this man recognition! He is everything you could want out of an employee at your store. Thank you Arundel Mills Movado staff!

Needed my watch links taken out and the woman working was very fast and extremely wonderful. 20…read moreminutes IF that. She knew what she was doing and did it wonderfully! I'd recommend in a heart beat!! The woman working was wonderful.

Everything. My mother's memorial necklace was damaged. They made it look like brand new. They…read morehandled me with kid gloves.