I went to the store because I was having a problem with my cell phone. The gentleman took a look at…read morethe phone and within a minute the phone was working again. It turned out it wasn't a big issue going on. He fixed the problem free of charge. He could have taken advantage and made up something so he could charge me a fee, but he didn't. I appreciate the honesty and competence. You don't find much of that these days.

Chris was great! Knowledgeable and efficient. Super helpful! Offered multiple option to fix…read moresolution.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

Didn't fix issue. Refused a refund request…read more I brought in my desktop and was clear about the one thing I wanted fixed: DisplayPort output. After two weeks of hearing "just a couple days" several times, I got the call that the problem was repaired. Allan talked about the other things they did that I hadn't asked them to do, such as get the wifi working, and I brought my computer back home. I don't know if the wifi is working and I don't care because I use an ethernet cable. I do know they didn't fix the DisplayPort problem. I call to ask for support and the best they can offer is to pick it up and try again. Given that that would take another unknown number of "a couple days" and not get started until after the weekend, I get started on fixing the problem myself. I fixed the issue. I asked for a partial refund. They refuse the refund on the basis that there's "no way to confirm anything without seeing it to re-evaluate". They can't offer any evidence that they fixed the issue. I initially went the route of paying a professional because I was busy and couldn't be bothered. Enough time went by that I was no longer busy and this ended up being more of a bother, in addition to a waste of money. Before using RepairBar Laurel, make sure you've exhausted your own efforts and research. Before leaving your computer with them, consider that "1-3 days" isn't a trustworthy estimate. Before handing over any money, see that the problem has actually been fixed.

Go see Adriana! She helped my family add 2 lines to our plan. She is amazing at her job. She was…read morevery fast and efficient! We ended up having to call the store back because we forgot some instructions and Adriana was patient and extremely helpful! Thanks Adriana!

Walked into the store with approximately an hour left before they closed. The customer service was…read moresubpar to say the lease. Employees were having all topic discussions while in the middle of transactions, and when it was my turn, I was told that I was not able to upgrade and receive my phone today because the store was closed prior to me being able to transfer my data. I have a iPhone and iCloud storage typically does not take more than 10 to 15 minutes in my experiences so it was cleared that clear that the employee preferred to get off on time or to avoid my service altogether, then help me out.

I have come here two different times now. I am clumsy and have cracked my iPhone 15 pro lenses…read moretwice. This guy is super nice, no shady business, he does great work, and his prices are great. After he repaired my phone's camera lens, I asked him what lens protectors he recommended, and he let me know that he had already put them on my newly repaired phone at no extra cost. I will never go anywhere else for iPhone repairs.

Super honest shop. Called about a consultation and they advised I actually go through another…read morechannel to get my PlayStation fixed. Super thankful for their honesty. They easily could have charged me money to take a look and scammed me. Will definitely remember this spot next time I need any thing fixed

Absolutely awful store. The employees are mainly Hispanic and cater to their demographic at the…read moreexpense of customers who are not. Do something about this Cricket. The so called manager, Fernanda, is clueless and has no interpersonal or soft skills. On 9/20/25, I added a second line and waited 2 hours for Irene to update the phone, fail to connect an eSIM,and ultimately charge me a second time for a physical SIM card. Due to difficulties with the physical SIM card Cricket Laurel MD employee, Irene, placed in my phone, I returned to the store 3 times, waited for an hour or more each visit, only to have my issues unresolved. On October 20, 2025, exactly one month after I added the line, I received an SOS message and the phone service on the new line stopped working. On October 21, 2025, I called 611, waited almost 30 minutes until I spoke to Lourdes who still referred me back to a retail store. On October 23, 2025, I returns to the Laurel store and wasted 49 minutes without service from Fernanda. I checked Fernanda for scanning through my text messages because she did not believe me when I said I had had not received a text message from Cricket. I called 611 and got even worse service from Mohammed and then a supervisor, Omar, who would not prorate and credit my account for the days I was without service or remove the line from my account as I asked him to do several times. On October 30, 2025, a kind gentleman at the Cricket store in Greenbelt MD did more to help me in 20 minutes than the ones listed above over the course of a month. I am escalating this to Cricket's Corporate office for resolution. BOTTOM LINE -AVOID CRICKET in Laurel, MD. Regards, Phyllis Jones 10/31/25

This is the worst place for customer service slow and has a disregard for customers. Serves a…read moreparticular clientele and if your not of that demographic the staff is oblivious of serving your needs.

Staff were happy to help and knowledgeable on different phone models to choose from…read more My dad got his phone stolen, so they were able to get him set up with a new phone and SIM card. They were patient as I had to get myself listed as an authorized user on the account, but once that went through it was quick to get everything done.

I upgraded from the iPhone 11 (I know...ancient) to the iPhone 15 Pro Max. I walked in around 5:15…read morepm and it was empty...a miracle. I was hopeful I'd be in and out. They gauged it would take about 30-40 mins. I only had 64GB, and it took 2 hours. I noticed that the staff was mostly young. Unfortunately, they don't communicate with customers clearly and tend to mumble a lot so don't expect them to explain the steps they are taking. While they all seem nice and willing to help each other, they seem to get easily distracted and kept interrupting each other when they didn't know how to resolve something or bypass it, which didn't seem to be an efficient way to provide good customer service to the patrons at the desk. The iPads seemed to also give them issues so maybe technology plays a role. They did a poor job of checking in with the new patrons who were still waiting to be serviced. One lady was even complaining about how a staff member previously gave her misinformation about her bill. It took awhile to resolve that. I'm glad I finally got a new iPhone but I think they need more customer service training and I wouldn't go back.

Just like all of the other million people who came here, I can't say enough about how great the…read moreservice and value are. They handle broken screens, water damage, nonfunctional buttons, and other repairs. The owner took time to listen to what happened to my phone and gave me his best estimate of success. In the end, he resurrected my phone and it is good as new! There's a $50 diagnostic fee, which was less than any other that I have seen. Keep in mind that that's nonrefundable, even if your phone can't be fixed. Mine was fixed. It's definitely worth trying for a repair rather than buying a new phone.

Wawa not open. Please update hours if you do not open at 10am. I waited outside for 15 minutes and…read morecalled the number on the door with the be back in 5 minutes sign. No answer