Do NOT rent from them, they are horrible! Durning the storm and flood, they only had an answering service that had no information. Most of my belongings were totally destroyed by sewage and water. I live in New York, and received a letter from them giving me about one week to remove all my belongings. My parents (one of which was recovering from surgery) had to hire someone to go move part of the stuff out. The rest was taken out by them and they moved my unit. Then they sent me another letter demanding that I move the belongings they had of mine back in. Once again, my parents had to deal with this. They offered to have one of their employees do the heavy lifting but that person never showed up! After wasting my parents time, some random person came and helped. All the while I continued to pay rent. They had a shift in management during this time and the prior management sent me my check back saying "no charge for this month." The new management over billed me with late fees and claimed to make the adjustment. Because my unit was moved I was even receiving the bill from the prior tenant of my new unit. After leaving endless messages, and receiving no bill, I mailed a check anyway. I got my December bill late, but had already mailed the check. Then this month, I was in town and decided to pay it in person, because once again, they over billed me with another late fee. When I explained to the woman in the office that I was told I was up to date on the phone and it was my understanding that I did not owe extra money, she blamed the miscommunication on her "fill in worker" and charged me anyway. They are so disorganized and truly unapologetic for the horrible inconveniences they have caused me and my family. The old management was much nicer. The new management is deplorable, so I would highly recommend staying away from this place. Aside from the fact that all your belongings could be destroyed in another storm, they have zero customer service!
I would give them ZERO stars but you have to select at least one. read more