I want to like this place but the frequent, large price increases are horrible. When I point out what a new customer can rent for on the same unit and ask for a price match, they don't care. We literarily have had a unit here for decades. Just wish they would stop with the price increases and give long time customers a break. read more

always clean and pleasant. helpful staff. Never had an issue with availability and they always let me know in advance of maintenance that is going to be done. Highly recommend. read more

Very unhappy with Clover Basin Self Storage right now. My unit is paid in full and I have auto withdrawal set up. I am leaving on a flight for California today and have not had a chance to pick up my suitcase till this morning. Gate access starts at 6am. When I came to get my suitcase there was a red lock on my storage unit so that I was unable to get my suitcase. So apparently it doesn't matter if you are paid up they will put a lock on your storage unit anyways. I am beyond annoyed and completely inconvenienced by this and now I don't have a suitcase for my flight. WTH GUYS?!?!?!?! read more

Beware! They don't care. I couldn't find my unit. I told them it was my first time there. They could have explained where it was. I spent the longest time driving around, frustrated. They only want your money & will do ANYTHING to get it. I signed a year contract for $129/month. They raised the rent TWICE so that the rent went up to $182/month in 6 months. So: why sign a contract? Then, I called to advise them and in an email when I was leaving: they tried to force me to pay 3 more months by charging my credit card without my permission. Do yourself a favor and go somewhere else. Who has time for all this or money. Cannot trust them AT ALL. read more

Left a review on their Google page, figured I should put one here too. This facility is garbage. Expect rapid and frequent hikes in prices, about $40-50 a year depending on the size of your unit, which isn't to improve the facility or offer you more services. Don't expect anyone to answer the phone. Weak security, anyone can enter through the front gate without a passcode just by tossing an object either through the slats or over the top rail to trigger the gates interior motion sensor. This method of entry works 24/7. Go next door, or across town, or literally anywhere else for your storage needs. read more

The folks that work here have been great. Super helpful in answering all my questions and helping when I could t get the door opened. The area is kept clean and safe with the locked gate. Highly recommend. read more

They will jack up your rates over time. Started out at $140 and now it's $213 while new move ones start at $145... When they do raise prices, it'll be 30 days before your next month starts so your locked in for that month too because of their hard 30 day notice policy. Be sure you sign their forms out your request is not valid. So they keep taking on months of payments. No leeway. Just poor customer service. read more

I used cloverbasin storage a few years ago and loved it. It was affordable, clean, and the staff were helpful and friendly. Easy peasy. Unfortunately, this time around I had several negative experiences which have left me unlikely to use them again. Over the summer I rented a unit while traveling. When I first booked it, unbeknownst to me their online reservation system failed. When I arrived in person they couldn't find the online coupon I used, and instead applied a complex discount that left me confused as to whether I was receiving the same discount. The manager also had an employee in training complete my reservation which ended up taking twenty minutes longer than intended. I normally don't mind working with a trainee having worked in the service industry for over a decade myself, but they failed to explain the contract I needed to sign online, and when I tried to enter the unit the next day, it was padlocked. Lastly, when I returned from being away for the summer, I started looking for a place to live. I settled on an apartment on a Friday and called Monday to cancel my unit for the following month, as I assumed the storage facility was closed for in-person services over the weekend. The manager informed me I was mistaken and the facility was open over the weekend. He refused to end my contract insisting that since I called on the 2nd instead of the 1st of August, I owed them rent both for August and September. He was unhelpful and surprisingly unreasonable and inhuman about my making a technical error of 1 day. Since I only used the unit for 2 and 1/2 months, the extra 1 and 1/2 months will make this the most expensive storage unit I've ever used. Will not be using this facility in the future. read more

Reserved a U-haul through this company only for them to give the truck to a different customer 30 minutes before I was going to pick it up (and drive across the country the next day). Only explanation given was "it's the busiest moving weekend of the year". EXACTLY why I reserved a truck in advance with a guarantee from the gentleman working there. read more

I have been using Clover Basin Self-Storage since 2018 to store my belongings while I have been bouncing around and traveling throughout the US and Europe. I am always impressed by how clean the property is, how helpful all of the employees are and how safe it feels to visit even at night. As a single female, I have always felt comfortable visiting alone which hasn't been the case with some of the other companies I have used in the past. I needed some assistance today and Jeff was so great in helping me find quick and easy solutions. I would highly recommend this company! read more

They have been GREAT! Jason and the guys have always been helpful. The units are very clean and new. Lots of security cameras! Highly recommend! read more

DO NOT STORE YOUR BELONGINGS HERE IF YOU WANT THEM TO BE SAFE! My unit was broken into at this storage facility, despite there being "24 hour security monitoring". The lock that I purchased from the facility itself was cut and my unit was ransacked. Heirloom jewelry that had been in my family for a century was stolen along with a lot of other meaningful items. When reviewing the camera footage, they were somehow unable to see anyone breaking in. Not only that there were time discrepancies on their cameras, and minimal footage was obtained. Because of the minimal footage the facility had, police were unable to do anything. Apparently there are no cameras on the inside of the buildings, only on the outside at certain entrances. The cameras only record by motion at night. I was coincidentally moving out of this facility on the same week that I was robbed. I am convinced someone saw me going into my unit, and robbed me right after. They still made me pay a full months rent after I was robbed because of the thirty days notice policy. I am very unhappy with the false advertising this facility has which states it is safe and secure. Please do your research and go elsewhere if you want your belongings to be safe. read more

Initial communication stated 24 hour access as part of contract. After 2 weeks it changed and requested additional cost to have 24 hour access. What is verbally committed to from staff is different than what they are holding you to contractually. If you rent from them READ EVERY WORD OF THE CONTRACT as what is received verbally has different terms. Employee turnover led to miscommunications and commitments for follow up to resolve account when storage unit was already vacated and 30 day notice was given. Received delinquency notice and over due charges before actual overdue time commitments. Force you to pay additional months rent despite 30 day notice which in actuality is a 60 day notice despite having discussed with staff at desk. Unable to resolve through that staff as they conveniently quit. When discussed with staff 2 days later as no follow up received they were unable to resolve issues and I was forced to pay just to no longer have issue and go to collections. Will lie to you on the phone and in person but say it in a very pleasant and courteous voice. Would not recommend this facility. read more