Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

I was locked out of unit one day BEFORE my bill was due! Colorado's Self-Service Storage Facility…read moreLien Act (C.R.S. § 38-21.5): * A storage facility cannot enforce its lien (lock you out, deny access, or move toward a sale) until you've been in continuous default for at least 30 days. * The statute is clear: "No enforcement action shall be taken by the owner until the occupant has been in default continuously for a period of thirty days." Yet these ignorant owners keep claiming to be in the right in their practice. Had I known the law at the time I would have fought for my rights. So know your rights so they can't completely rip you off like they tried to me. Other than disgusting beJavier, the units are pretty nice. I had a 10'x20' and only moved because the rent was increased from $190 to $240 After a year which is "standard" according to them.

These guys have been amazing to me, super friendly and helpful, i lost my key to my unit, they were…read moremore helpful than i had hoped for and my hopes were high. 10/10 would sincerely reccomend, id say its the best storage place in longmont.

This place is the biggest shyt show clown operation i think I've ever dealt with. LITERALLY, their…read morebusiness model is to act like the left hand doesn't know what the right hand is doing!!! For one, no one is ever in the office. So customer service doesn't exist. Which is super convenient (for them) when cash customers try to make payments in person, but can't since they're never there. But then of course charge you late fees, because, fuck you pay me! Even though I paid two months in advance and specified not to be on auto pay, they charged my card again after the first month. They renewed/altered my payment due date w/o notice, so again, another late fee. I was told I'd b me reimbursed for the first late fee due to acknowledgment that they shuck and jive being understaffed and that no one is usually in the office. After a few months of asking about it, I still never received it. Their shitty app never work for remote gate access. Clearly they couldnt be bothered and were to cheap to pay any IT person to make a simple fix to the app. Also they raised my rent from $280 as of 9/24, to $375 starting 1/25!!! Go f$ck yourself scumlic storage! Furthermore, Mark the on site manager, is a tool, who only regurgitates the shady sop's they use to jerk people around to nickel and dime them, lying to your face, of course, to protect his pathetic job and free place to live. I left after 4 months of their f@ckery and would warn anyone to stay away from these grifters!!!

Payments will gouge you as they go up…read more Started at $114/mo for a 10x10 in Jan 2023 $159/mo 5/1/23 $192/mo as of 2/2/24 ...i'm not sticking around for may or junes hike boost. Massive overcharging.

always clean and pleasant. helpful staff. Never had an issue with availability and they always…read morelet me know in advance of maintenance that is going to be done. Highly recommend.

I want to like this place but the frequent, large price increases are horrible…read more When I point out what a new customer can rent for on the same unit and ask for a price match, they don't care. We literarily have had a unit here for decades. Just wish they would stop with the price increases and give long time customers a break.

Clean, secure and wonderful staff! This is not like any storage facility I have ever used. Such a…read morenice change.

Very clean and professional facility, not to mention the wonderful staff that is always on hand, it…read morereally made my move easier.

So dirty! Nasty employees. They double your rent after a few months. Your belongings will be…read moreruined from the dirt that gets in your unit. Don't rent from these a holes! I had to throw away luggage!

David the manager is friendly, fun and knowledgeable on the units. The property is clean and…read moresecure. Just starting my storage rental so hoping in the end it's all good.

Good service. Attentive, organized, reliable. Facility feels safe and maintained well.read more

We have been using BSS for many years. Denise is the best manager yet. Super professional !!! She…read morehas made it very easy for us to get in and out and rent extra space as needed. Also, is super smart and when we had billing questions was abe to get us invoices immediately. Denise, you are the best. Thank you again for all of your help and support. Mary & Tom SAG

I won't use them again. Be sure to give a notice a week…read morebefore the end of the month if you plan to move your stuff out. These sneaky people will charge for the full next month if your a day late on your notice. They charged me for the full month even after you have moved your stuff out. They don't care about you, they care about the almighty $$$$$$

Overpriced, and nickel and dimers. Raised my price multiple…read moretimes with little notice. Called from 1000 miles away to negotiate a new price somewhere in the middle and came to an agreement. The very next month they raised it even higher than the first time with no real notice before it kicked in. Drove 1000 miles out of spite for bad business practice to move my unit. Small rectification from management upon arrival and explaining my experience thus far.