I want to like this place but the frequent, large price increases are horrible…read more When I point out what a new customer can rent for on the same unit and ask for a price match, they don't care. We literarily have had a unit here for decades. Just wish they would stop with the price increases and give long time customers a break.

always clean and pleasant. helpful staff. Never had an issue with availability and they always…read morelet me know in advance of maintenance that is going to be done. Highly recommend.

Clean, secure and wonderful staff! This is not like any storage facility I have ever used. Such a…read morenice change.

Very clean and professional facility, not to mention the wonderful staff that is always on hand, it…read morereally made my move easier.

Payments will gouge you as they go up…read more Started at $114/mo for a 10x10 in Jan 2023 $159/mo 5/1/23 $192/mo as of 2/2/24 ...i'm not sticking around for may or junes hike boost. Massive overcharging.

This place is the biggest shyt show clown operation i think I've ever dealt with. LITERALLY, their…read morebusiness model is to act like the left hand doesn't know what the right hand is doing!!! For one, no one is ever in the office. So customer service doesn't exist. Which is super convenient (for them) when cash customers try to make payments in person, but can't since they're never there. But then of course charge you late fees, because, fuck you pay me! Even though I paid two months in advance and specified not to be on auto pay, they charged my card again after the first month. They renewed/altered my payment due date w/o notice, so again, another late fee. I was told I'd b me reimbursed for the first late fee due to acknowledgment that they shuck and jive being understaffed and that no one is usually in the office. After a few months of asking about it, I still never received it. Their shitty app never work for remote gate access. Clearly they couldnt be bothered and were to cheap to pay any IT person to make a simple fix to the app. Also they raised my rent from $280 as of 9/24, to $375 starting 1/25!!! Go f$ck yourself scumlic storage! Furthermore, Mark the on site manager, is a tool, who only regurgitates the shady sop's they use to jerk people around to nickel and dime them, lying to your face, of course, to protect his pathetic job and free place to live. I left after 4 months of their f@ckery and would warn anyone to stay away from these grifters!!!

I won't use them again. Be sure to give a notice a week…read morebefore the end of the month if you plan to move your stuff out. These sneaky people will charge for the full next month if your a day late on your notice. They charged me for the full month even after you have moved your stuff out. They don't care about you, they care about the almighty $$$$$$

Overpriced, and nickel and dimers. Raised my price multiple…read moretimes with little notice. Called from 1000 miles away to negotiate a new price somewhere in the middle and came to an agreement. The very next month they raised it even higher than the first time with no real notice before it kicked in. Drove 1000 miles out of spite for bad business practice to move my unit. Small rectification from management upon arrival and explaining my experience thus far.

Diana, the manager, is fantastic and totally on the ball! She made my move out really easy. My only…read morecomplaints are, I feel like the units are a little too expensive, some of the clientele are kinda meh, and no climate control units. Still, i recommend sugar mill self storage. Thanks Diana!

They are always helpful to make my move in as pleasant as possible. The onsite maintenance guy made…read moresure snow is off of my unit and watches the facility at night. This is a friendly and safe storage facility.

They are very friendly and vary responsive. A clean safe place!! very convenient an a good value.read more

I see few reviews, so I'll start one, even though I just moved in today…read more Staff was friendly and seemed organized, even though they were running back and forth to various properties. The door and unit seemed clean and in good condition. Access to the property is pretty nice - just country roads, so no driving a huge truck around city streets. They have many many ways to pay your bill, so there's no excuse for not paying. Terms of the lease seemed pretty standard for a storage place. I'll update this review when I move out, or before perhaps...