For a floor project, the sales woman was no more helpful than a big box store. Selection is…read moreadequate, but there is little stuff in-stock. Asked about purchasing a product over the telephone, but arrived to find info was all wrong.

So I am a small home improvement contractor who has customers asking all the time if I know a good…read moreplace to find all sorts of material. Locally I've done a couple of floors that were sold by this outfit and the flooring was Top Shelf material. Never dealt with the staff. Well now my second customer that I've sent to this place has come back to me complaining about the service there. The last time it happened it really annoyed me because these kids I sent there are just looking for good advice on what material to use to replace the floors in their entire house. Easy to please and motivated... So so I figure a courtesy call would be a good idea since I don't want to refer people to poor vendors. It just reflects badly on me. Well, I call ask for a manager and Tony suggested I just talk to him. I tell him my story as best I can because all he wants to do is interrupt me everytime I try to start a sentance. So I shut up and let him talk while he tries to tell me the customers could have been the problem and how he needs specifics so he can address them "properly". What an idiot. I I let him up put a few Choice words and told him it was the last referral he was going to get. No wonder Home Depot and Company putting these idiots out of business. Do yourself a favor. Don't even bother with them. You'll thank me later. And maybe old Tony will figure out the best sales tool is open ears and a closed cakehole.....yeah, probably not.

Enzo's Tile did an excellent job with my kitchen backsplash. The crew was made readily available to…read moredo the job and they were able to squeeze in the grout the next day. The quality of the work was excellent and the cost was reasonable too. I would recommend them to anyone. I'm even considering them for my over-oven microwave installation.

Review Update: Second Experience with Marco After my initial…read morereview regarding my positive experience with Bert, I've since worked with Marco on a second project. While Marco is undoubtedly skilled in his craft, I find myself increasingly wary of his professionalism and attention to detail. I feel compelled to share the issues that raised red flags during this latest experience. First, Marco's punctuality is a constant problem. He was almost always late, and he would often have to leave shortly after to pick up supplies--supplies he had somehow forgotten to bring in the first place. This lack of preparation creates unnecessary delays, and I simply couldn't trust that he would arrive or finish on time as planned. There were other concerning issues that built up over time. Marco left the project unfinished for days, leaving work incomplete that didn't rely on other parts of the job. On one occasion, my modem was mysteriously unplugged while work was being done in the bathroom, a minor incident at first, but it raised questions about why he was in my bedroom at all. When I asked him about it, he acted as though he had no idea how it happened, which felt disingenuous given the location of the modem and the fact that it was hidden behind a mirror. As the job progressed, it became clear that Marco was attempting to increase the price unexpectedly. He claimed that I hadn't been charged for everything, including work he had already completed, such as installing tile. This sudden change in pricing was not only confusing but also concerning given the pattern of miscommunication and questionable charges. Furthermore, there were incidents that raised suspicion about his work ethic. For example, when installing a glass shower door, I heard loud clanging and banging noises coming from the other room. Afterward, Marco informed me that the rails for the shower door were too damaged to install. Coincidentally, I had only noticed minor scratches on the rails earlier when he showed them to me, but there were visible dents afterwards. I can't help but wonder if the damage was caused during the loud noises I heard. Marco also damaged freshly painted walls while working. While he did patch the areas, he insisted that it was my responsibility to repaint them. This isn't the standard of care I expect when hiring a contractor, and it felt like he was trying to avoid accountability for his mistakes. Lastly, I found that Marco charged me for items I didn't need, like extra pipe fittings and even a mop, which were never used in the project. He installed a toilet and purchased supplies for install; however when the same toilet was installed in another bathroom everything needed for installation was included in the box. Upon reviewing the receipts, I noticed several discrepancies and questionable charges. For instance, he charged me for connectors intended for a dishwasher, despite the fact that my project was focused on connecting a toilet and sink. Additionally, there were multiple pipe fittings listed that were completely unnecessary and didn't match the required sizes for the project. Even worse, Marco swapped out parts that I had already provided, such as the stainless steel drain I had purchased, and installed a cheaper substitute without consulting me. I'm very cautious about reimbursing contractors for materials, and this experience only reaffirmed my wariness, especially given the discrepancies in the receipts. In conclusion, while Marco is certainly capable and the work he did was good, I would recommend being cautious when hiring him. It's clear that he needs more oversight. I would suggest double-checking his receipts line by line, ensuring you aren't being charged for unnecessary items or parts that are swapped out without your knowledge. His tendency to be late, leave jobs incomplete, and make changes to pricing or materials after the fact makes him less reliable than I would prefer in a contractor. Unfortunately, I would not recommend Marco unless you're prepared to closely monitor the work and ensure that everything is done correctly.

Anthony and his team were great to work with and did excellent work. I was managing an extensive…read morerehab project from another state, and their communication was exactly what I needed. They kept me consistently in the loop and were proactive every step of the way. There were a few items that didn't make it into the original scope of work, and Anthony took care of them without any additional cost. Any change orders I requested were handled professionally and without issue. The project came in on budget and on timeline, and they were also great about offering suggestions and options to help keep costs down. His quote was on the lower end of the others we received, and the quality of work was excellent, and I couldn't be happier with the outcome. I highly recommend Anthony and his team.

We recently had Anthony's team remodel our bathroom and couldn't be happier with the way it turned…read moreout! Anthony and his entire crew were great to work with & very helpful with selecting the vanities and sinks and making sure everything would fit / function perfectly. His crew was always on time, professional and cleaned up at the end of each day. We'll definitely be reaching out to Anthony and his crew for additional house projects. Thanks Anthony!

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

Summary: Soma Tile (Lucas) is a partner through the process and his team is comprised of skilled…read moreand courteous professionals. I would not hesitate in referring them to anyone looking for bath and tile work!! Preface: Let me start this tale with some background. This project was not an exciting "Lets update our 20 year old bathroom and make it stylish and pretty". Instead the project started due to an undetected leak, the stress that comes from random water leaking in random places, and was filled with questions and concerns. Countless others "assured" me that this was a plumbing issue or just due to some neglected maintenance on a 5 year old new-install shower - and then wanted to blast holes everywhere to "find" the leak. At the same time, I did not want to rip apart a shower to then find out it might be plumbing and now a full on repair. I felt overwhelmed in making the wrong choice and doing 2 projects chasing my tail. Lucas walked me through all the typical scenarios that he has seen, leaning on the most probably is a structural fail of the shower system and then did a methodical exploration. A couple hours later and a minimal demo, he confirmed that it was in fact not plumbing related and was def. a failure of the shower system -- and walked me through what it would take. Once his team was onsite, they were focused - creating a whole "clean room" at the entry to the bathroom. 1 day demo, 1 day water-proof, 2 days tile - all while providing the proper time for dry-out and leak testing between steps. Lucas is a perfectionist, being critical on the most minor details -- which to someone that also strives for this level, but has no idea what they are looking for, was very much appreciated. Additionally, he has instilled this value in his team - that are true craftsman with their skill. Each step of the process was walked through, discussed, and made sure we understood the task, goal, and expectations. This is why I say Lucas/Soma Tile was a true partner in this project, as it wasn't a fun project -- it was an overwhelming stressful start where Soma Tile helped take some of the burden and concerns off our shoulders and work it through with their own expertise, experience, and dedication - ensuring every step was executed with precision. Soma Tile knows their craft - Lucas is a partner, his team are craftsman. Huge Thanks to Lucas, Jesus, and Miguel -- not to forget Jose who magically appeared on the last day to leave the place spotless.

What an amazing job Lucas and his team did on my bathroom tile! To begin the project, floors,…read moresurfaces, etc. were protected from dirt and dust that can occur during tile installation. Lucas patiently reviewed design options with me and provided insightful guidance throughout the install. The attention to the smallest detail, combined with the use of a laser to ensure straight lines of tiles was impressive. No detail was overlooked! The color selection of grout was carefully coordinated with the tile. The workmanship is OUTSTANDING! The team demonstrated the same quality standards as they grouted and cleaned the tile repeatedly. Upon completion, Lucas, and his team cleaned the bathroom, and their work area. Soma tile was on time and a pleasure to work with! They truly are craftsman and take pride in their work. I would strongly recommend Lucas and his team.

My purpose for writing this review is to highlight Ashley Egg exemplary customer service skills…read more I'm in the processes of having work done in my home and was asked by my contractor to purchase the materials he'll be needing to do the work. So unfortunately this has resulted in me having to make multiple trips and inaccurate purchases. Ashley was able to correct a misunderstanding which lead to a mistake on her colleague part which was starting to frustrate me at best. Ashley's knowledge of the store and it policy help to ensure my experience at Floor and Decor was pleasant and ensuring my return when the need calls for it. Ashley, thank you for exemplifying excellent customer service skills.

I was returning an item I purchased 20 days ago (New in packaging with receipt), and was rudely and…read moreaggressively rebuffed by the CountrySide Store assistant Scott and the manager Carl. The COUNTRYSIDE store, where aggressive nastiness is a norm and where the MANAGER decides the return policy, should be avoided. The online Customer service and Corporate Customer service elements of Floor & Decor are helpful and responsive. The Aurora store was exemplary. I strongly discourage shopping in this store: The management practices and dismissal of corporate policy exposes customers to a potentially untrustworthy and unreliable business experience.

We bought some vinyl plank flooring and had an employee come to our house measure the basement an…read moregive us an estimate on labor to install the flooring. Install date came and the employees who came to do the install did an amazing job and worked with our schedule. Everything was done very well. We will be using Show Flooring again in the future.

This company had good prices and good communication. I bought the flooring and got it installed…read morefrom same company. Kevin and Gustavo were both very punctual, polite, and did excellent work. I couldn't possibly recommend this company more!

We've used Karl and Handyman Plus Construction for many years now! We've done different remodels…read morethroughout the house, different minor and major work on our deck, and misc. handyman services. We've referred Karl to friends, families, and neighbors too. Recently we used his new roofing resurfacing, GoNano, which is supposed to double the life of our 4 year old roof. I'd highly recommend this business. Professional, honest, amazing work, great prices, and super easy to deal with.

Karl tore out our old worn bathroom and built us a new, updated bathroom with a few safety items…read moreadded as we are older people. Very happy with his work and work ethics. Easy to work with and he is very responsive if there is a problem. Would definitely use his services again.