I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Their response was timely, good work and genuinely liked them as people. Would recommend!read more

I had an excellent experience with RT Renovations after a frozen pipe caused major damage requiring…read morea full gut rehab. From star to finish their team was professional, efficient, and highly skilled. They handled every aspect of the project seamlessly - from demolition to full restoration - with top-quality workmanship and attention to detail. What truly st them apart was how they managed the entire insurance process. My insurance company initially tried to settle for less than a third of what was ultimately approved but RT Renovations advocated on my behalf and helped secure the proper coverage. The total project ended up being closed to a half a million dollars, and their expertise made all the difference! RT Renovations exceeded my expectations in every way. They were reliable, responsive and delivered outstanding results. I highly recommend them to anyone in need of renovation or restoration services. ​

We used RT Renovation to redo 2 of our bathrooms in our Chicago Loft Condo. They were reasonably…read morepriced, got the job done as scheduled and were good communicators. They even connected me with an excellent designer for tile and cabinetry which helped me realize my vision for the bathrooms. Best of all- they were all really nice hard working people and it was a great experience getting the work done. Would recommend RT Renovation 100%!

Adam and his team were great! I contacted them for 2 separate projects and they were able to come…read moreout for a quote quickly, document details for a quote, and work with me as I had questions regarding a moving timeline! They provided great communication and service!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

I can't say enough great things about Nick my contractor with Allen who painted. Nick did an…read moreamazing job finishing my basement--professional, efficient, and truly skilled at what he does. From start to finish, Nick was reliable, communicative, and paid attention to every detail. He turned my vision into reality and exceeded my expectations in both quality and craftsmanship. If you're looking for someone you can trust to get the job done right, Nick is your guy. Highly recommended--thank you again, Nick!

On time , clean , polite, did an amazing job, new bathroom sink, flooring and painting. They came…read moreto the rescue after my first Contractor did a horrible job in the detail finishing. I will be using them 100% in my next home . A+++

I really love the work Majestic flooring did on my floors. I got carpet and panels for my laundry…read moreroom. Wally was great and the workers got it all done in a day. Really glad I went with them. Quality service for sure!

Wally is the best! I got a couple quotes for work but what stood out about Majestic was the passion…read moreWally brought to the job. I could tell just by our encounter that he cared about the quality of work he does and the customer satisfaction. That is hard to come by these days but it was truly genuine from Wally. An expectation was set and exceeded. My floors look amazing and the experience was top notch. I can't wait to refer friends and family!