The cleaning of the sofa and chair went fine, as expected. Their webSite goes on and on about how they are experts at cleaning oriental rugs so I hired them to clean a rug that I absolutely love that had never been cleaned. When the employee came to my house to pick up the rug I told him that the rug was part silk and that they needed to make sure that any product or process that they used had be ok for silk. The red headed guy kind of blue me off, telling me that my rug was not silk.
Anyway, the rug came back damaged. everywhere there was silk, which was mostly an edging detail around the flowers- was and still is ruined. I am looking at my rug now as I type this and my blood boils to see all of the white spots scattered throughout my rug. I bought this rug on sale at Marshall Fields and paid about $5,000 (sale price for it). I still have the receipt. The rug is beautiful and goes with all of my furnishings. A rug like this wears like iron and should last through generations. I alerted the delivery man that the rug looked funny and immediately got on the phone with Mr. Dunne who agreed to come out and look at it. Right off the bat they started to tell me there was nothing wrong with it. Are you kidding me? Are you blind? Anyway they took my rug back to the plan to see if they could "fix" it which I knew would be an impossible task. I specifically told them that if they couldn't "fix" it I wanted to go with them to an appraiser of my choosing to certify that a) it was damaged and b) that it was caused by the cleaning process. Without me and without my permission they took my rug to two different places and simply asked to have it appraised. the appraisers said that it was a used rug worth between $500-$1,000. That is not the point at all! The point is that I can't replace this rug for $1,000 and the rug had no damage and no noticeable stains when I gave it to them. I just wanted the rug freshened up. Now it has what looks like bleach spots all over it and since I wasn't there to talk to their hand picked appraisers (read friends) no one asked them to look at and certify the damage.
When the Dunne Family realized the replacement value of the rug they got very mean and defensive because they didn't want to pay to make me whole. I have no doubt in my mind that I can sue them in small claims court. The only delay has been that I have to pack up this heavy rug by myself, have the damaged evaluated, and then peruse them. Its not easy to transport a full size oriental rug which is the only reason I haven't sued them for the replacement value of this rug.
The entire thing breaks my heart because it was a lot of money to spend on something that should have lasted generations. I do not have the money to pay $5,000 today on a rug and I feel absolutely robbed that the Dunne family has essentially robbed me.
The Dunnes are nice people and they are a great choice for wall to wall carpeting and furniture. But when it comes to oriental rugs- stay away! As much as they tried to do the right thing in the beginning, they got very unprofessional and defensive when they realized they value of the rug. I think they thought it was an $800 rug from Home Goods. I am incredibly angry that thanks to Dunne Cleaning going outside of their true area of expertise I either a) dispose of my cherished rug b) live with it white spots and all or c) pay to replace it. I can never afford to buy the same quality rug again and I shouldn't have to buy a much cheaper version because the Dunne family ruined by rug. It is absolutely nauseating! read more