Very pleasant staff. Great quality. Appropriate values. They go out of the way to meet the…read morecustomers' needs. Also conveniently located near Gurnee Mills shopping mall.

The service here is excellent, and the staff is incredibly friendly! I've taken my clothes in for…read moreboth cleaning and alterations, and they've always turned out perfectly. Highly recommended.

Absolutely not. I took a evening gown there for alteration, really just to be hemmed! It took a…read morelong time for the dress to finally arrive, as it was ordered on line. I am the mother of the bride, recouping from a huge surgery. So the service I received and additional efforts to get the dressed hemmed were ridiculous. The employee measured the hem and said she has to send out to tailor for a cost. They advertise they do alterations on site? She assured me I would get the dress hemmed in a week. So the next day I got a text with a quote of $250.00, for the Hem and $45.00 for the dry clean. So that's almost $ 300.00. I paid just a little over $200.00 for the dress. The reason I am taking the time to write this short story is because it's just a hem? She indicated I would have to answer her asap for approval on the dress 2x with in the span of less than 25 min. When I answered her back with a no, I never got a response. So I texted a few times and left a message on her vm. My daughter said she would hem it. I was trying to avoid that as she is the bride and busy. So just way over priced. No response when time was an issue. And just not taking ownership of the situation. Will not ever go there again.

Kevin was incredible. My son had some stains on his uniform from my makeup when I gave him a hug…read moreafter graduation. Kevin was so kind and worked his magic to remove the stain in less than an hour and delivered the uniform back to us at our hotel.

This used to be my favorite dry cleaner. Everything was cleaned well, the service was great…read more Unfortunately the owners decided to sell the business. The new owners are very pleasant but the quality isn't there. The sweaters are now smelly like they've been in my grandmothers basement for 20 years, buttons are broken after being crushed and they don't seem to try to learn who their regular customers are. Again, they are very pleasant but I think after 20+ years of going here, I am going to be looking for a new dry cleaner.

Cheaper than other area cleaners. I was happy with the job they did and will be back. I will say…read morethe shirts weren't pressed as stiffly as previous times at other cleaners, but may have been because I requested light starch.

Fast pace. Always great with customers. Knows how to do the job of your preference. I've been…read morecoming here for a while now because I get my items hemmed to fit me because I am short and I've never been anywhere else because of the value and service they put into my clothing on how I want them to look like.

It was fast, I asked for my suit to be pressed and dry cleaned for the next day and they had it…read moredone. Easy to conversation and caring,

Her customer service and skill set. Upon walking into the establishment, they removed their dog…read morefirst. I like dogs but, I'm allergic so, that was thoughtful. I was a first time customer today. I walked in, the lady did say hello; hesitantly. I asked her if she could sew on a very uniquely made patch onto a very lovely jacket. She abruptly says, WHERE? I thinking ok, relax and remove the hesitation from your voice. As I proceeded to explain where the patch would go she days, no, too many turns. She picks the jacket up again looking at it with a sour face. I said of you don't want to do it, just tell me. She hands it back and says nooo with this, passive aggressive response/behavior. I politely said, thank you and left. Finding people to actually wanna do the job they've specialized in is almost impossible. Needless to say, I found a very nice woman who'll have the jacket complete no later than next Wednesday. It's costly. But very worth it. Nu Glo has nothing to worry about with me; I'm only one customer but. For every person who asks about a dry cleaner they hear about my experience. Thank you consumers for listening.

Awesome service, Great customer service with repairs. they figured out that the zipper wasn't…read morebroken and didn't charge me for the repairs.

they do an excellent job here. there prices are reasonable and they could have your stuff ready for…read morethe next day.

Go to another cleaner if you are military!!!! I brought my husbands uniform in for dry cleaning. I…read morewent a week later to pick it up she said everything was good to go. Two days later my husband gets his uniforms ready and realizes she didn't put in the two handkerchiefs to his uniforms back! Save yourself the trouble and go to another cleaner.

Suspicious about a missing sweater nobody seems to know about. Wasn't counted in drop off so it's…read moregone. Not cool. Will not go back.

A few months ago I changed to Zengeler cleaners for my dry cleaning. I have to drive a little…read morefarther and the cost is a little higher but the quality of the work is much better here than many places. Friendly staff and quick service too.

I wouldn't recommend this place to my worst enemy. It's easily the most incompetent business I've…read moreever dealt with. As a new customer, I made the mistake of asking them to make a simple alteration--taking in the sleeves on two dress shirts by two inches. What followed was an absolute disaster: 1. The gentleman at the front took proper measurements and pinned the shirts, assuring me they'd be ready in a couple of days. I returned two weeks later. 2. When I arrived, he admitted the shirts weren't ready because he had let the pins fall out during cleaning. He had to remeasure me, but this time he seemed confused, marking the fabric with a pencil instead of pinning it properly. I was able to pick up my dry cleaning, but he forgot my pants, requiring me to call and return again. Another two weeks passed. 3. I stopped by on a Saturday--another two weeks later--only to be told the shirts still weren't ready because "the lady has them." He asked for yet another two weeks. 4. When I finally picked up the shirts, I tried them on in front of him. They had been shortened so much they were now T-shirts. Furious, I asked for a refund, requesting only $50 as a compromise. He said he couldn't issue the refund and that I'd have to wait for his wife to call me. She didn't I had to call her of course. She then promised to have a check ready for me the next time I came in--another two weeks gone. 5. When I showed up today to pick up the check (because apparently they "can't give cash"), the guy at the front, unsurprisingly, did not have it ready. He had to call his wife while I waited. At this point, he was clearly slow-playing the situation. As my patience wore thin, he asked me to write down my address so they could mail it. Then, he had the audacity to comment on my "attitude." That was it--I told him to keep his $50 and that I would be leaving a review reflecting my experience. It took them nearly two months to turn dress shirts into T-shirts, never once apologizing or taking responsibility. And after all that, they were too cheap and full of excuses to issue a measly $50 refund. This place is a complete joke--go anywhere else.

They altered our cloths and they didn't fit. Very poor quality and not worth the money. They also…read morerefused to replace the clothing or reimburse the cost of replacing the garments that were destroyed. That actually was what made things even worse. I would not use them if I were you.